Kajal Lakhera

Operations Associate

New Delhi, Delhi, India5 yrs 4 mos experience

Highly Stable

Key Highlights

4+ years of experience in client onboarding and tech integrations.
Strong expertise in SaaS platform implementations.
Proven ability to enhance customer success and optimize workflows.

Stackforce AI infers this person is a SaaS integration specialist with a strong focus on customer success and frontend development.

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Skills

Core Skills

Saas Platform IntegrationsCustomer Success

Other Skills

OnboardingCross-functional collaborationWorkflow optimizationProduct adoptionTroubleshootingClient managementCRM IntegrationStructured ThinkingProduct PresentationRelationship BuildingCustomer Relationship Management (CRM)Client OnboardingProject Planning & ExecutionRequirement Gathering & AnalysisTech integrations

About

I bring 4+ years of experience, with 3 years focused on client onboarding, tech integrations, and relationship management, ensuring smooth implementation and adoption of SaaS platforms. My role has involved working closely with cross-functional teams, managing multiple client accounts, and driving seamless software integrations. Additionally, with 2.5 years of frontend development expertise, I have a solid technical foundation that enhances my ability to troubleshoot, optimize workflows, and bridge the gap between technical teams and business needs. I have worked extensively in the SaaS and B2B industry, contributing to platform integrations, customer success, and technology adoption. My projects have included client dashboards, API integrations, and improving user engagement and operational efficiency.

Experience

5 yrs 4 mos

Total Experience

2 yrs 6 mos

Average Tenure

10 mos

Current Experience

Moengage

Sr. Implementation Manager

Jul 2025 – Present · 10 mos

Enabling customers through structured implementations, strong collaboration, and a focus on long-term success.

Conscent.ai

3 roles

Associate Manager:Platform Integration

Apr 2024 – Jan 2026 · 1 yr 9 mos

Leading SaaS platform integrations to ensure seamless onboarding and implementation for B2B clients. Collaborate with cross-functional teams to develop strategies that enhance customer success, optimize workflows, and drive product adoption. Manage a portfolio of international and domestic clients, overseeing end-to-end integration processes, troubleshooting issues, and ensuring a smooth user experience.
Act as a bridge between clients and internal teams, advocating for customer needs and driving product enhancements. Identify opportunities for process improvements, automation, and scalability, ensuring efficient platform performance. Work closely with sales and technical teams to support upsell and cross-sell initiatives, contributing to business growth.

SaaS platform integrationsOnboardingCross-functional collaborationCustomer successWorkflow optimizationProduct adoption+2