kamal parna Chaudhury

Operations Associate

Barasat-I, West Bengal, India1 yr 6 mos experience

Key Highlights

Proven track record in customer satisfaction.
Strong problem-solving and communication skills.
Experience in hybrid work environments.

Stackforce AI infers this person is a Customer Service professional with strong technical support capabilities.

Contact

Skills

Core Skills

Customer SupportTechnical Support

Other Skills

CommunicationProblem SolvingDesignMicrosoft ExcelEnglish

About

BT Group empowered seamless customer support through voice, chat, and email, ensuring swift issue resolution while upholding high customer satisfaction metrics. Contributions included empathetic communication, adherence to company policies, and achieving key performance indicators (KPIs) as part of a collaborative and goal-driven team. A graduate of West Bengal State University with a Bachelor's degree, focused on leveraging strong interpersonal skills and technical proficiency to enhance customer experiences. Currently seeking customer service roles where expertise in support systems, problem-solving, and efficient multitasking can drive value for reputed organizations.

Experience

1 yr 6 mos

Total Experience

1 yr

Average Tenure

6 mos

Current Experience

Sunknowledge services inc.

Process Associate

Nov 2025 – Present · 6 mos

Customer SupportTechnical Support

Bt group

Customer Service Advisor

Apr 2024 – Apr 2025 · 1 yr · Barasat, West Bengal, India · Hybrid

🔹 Major Duties:
Customer support via phone/chat/email | Issue resolution | Customer satisfaction | Record management | Adhering to company policies | Meeting KPIs
🔹 Success Highlights:
Strong communication | Quick problem-solving | Empathy & patience | Team player | Time-efficient | High CSAT scores

Customer SupportTechnical Support