Kanwal Preet Singh — Business Development Manager

Strategic Customer Success & SaaS Sales Leader With over 15 years of experience driving customer adoption, retention, and growth across enterprise portfolios in diverse industries and geographies. I specialize in Customer Success Management, Enterprise Account Strategy, and Cross-functional Leadership, with a deep focus on renewal, expansion, and adoption initiatives that deliver measurable ROI. I frequently lead technical workshops, configuration reviews, and value realization sessions to help customers optimize performance, strengthen security posture, and scale effectively on our platform. I excel at driving Executive Business Reviews (QBRs) and aligning customer outcomes with strategic business objectives. My experience extends across GTM strategy, stakeholder management, and data-driven lifecycle management — ensuring both customer satisfaction and revenue retention. I have successfully driven and closed Customer Success Qualified Leads (CSQLs) and expansion opportunities through proactive engagement and strong commercial acumen. I am proficient in MEDDIC, Value Selling, Customer Health Analytics, and Time Management, with a proven record of exceeding growth and renewal targets. My mission is to build trusted, long-term partnerships through a blend of technical understanding, strategic execution, and collaborative engagement.

Stackforce AI infers this person is a Customer Success Leader in the SaaS industry with a focus on enterprise solutions.

Location: New Delhi, Delhi, India

Experience: 14 yrs 10 mos