Karishma Jain

Operations Associate

Delhi, India7 yrs 5 mos experience

Highly StableAI Enabled

Key Highlights

Proven track record in team management and service quality.
Experience in launching new markets for Zomato.
Strong background in customer support and project execution.

Stackforce AI infers this person is a Customer Service and Operations Specialist with experience in Food Delivery and Team Management.

Contact

Skills

Core Skills

Service Quality

Other Skills

Microsoft OfficeTeam ManagementPressureKnowledge-based SystemsSales OperationsChatbot TestingProgram ImprovementPresalesHelping Clients SucceedSales & DistributionMulti-task & Handle High-volume WorkloadsCost ControlEnd-to-end TestingQuality MeasuresFull-Stack Development

Experience

7 yrs 5 mos

Total Experience

2 yrs 5 mos

Average Tenure

Current Experience

Bt group

Team Manager

Dec 2024 – Dec 2025 · 1 yr · Gurugram, Haryana, India · Hybrid

Webhelp

Team Lead

Dec 2022 – Dec 2024 · 2 yrs · Noida, Uttar Pradesh, India · On-site

Service QualityMicrosoft Office

Zomato

3 roles

Special Projects Associate

Oct 2020 – Nov 2022 · 2 yrs 1 mo

Deployment Specialist

Promoted

Sep 2018 – Oct 2020 · 2 yrs 1 mo

Worked with city teams and restaurant managements on call. Helped in total sales growth for west region. Helped with client's restaurant growth and promotion. Launched Zomato in new cities and helped with different segments including logistics and Go-Live process. Pitched in general merchants for Z Market.

Customer Support Executive

Jun 2018 – Sep 2018 · 3 mos

Provided support to customers with their current or past orders via chat and emails. Assisted teams in projects like piggybank, arrange a meal to provide top notch customer experience. Helped new executives to resolve customer's query.