Karn Sunil Shori

Operations Associate

New Delhi, Delhi, India15 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 14 years of experience in hospitality industry.
  • Expert in Learning & Development and Front Office Operations.
  • Passionate about fostering growth and excellence in teams.
Stackforce AI infers this person is a Learning & Development expert in the hospitality industry.

Contact

Skills

Core Skills

Learning & DevelopmentTraining DeliveryFront Office OperationsTeam ManagementCustomer ServiceGuest Services

Other Skills

On the Job TrainingProgram FacilitationHigh Performance TeamsKey Performance IndicatorsTrainingStrategic PlanningOnboardingMicrosoft ExcelLeadership DevelopmentColleague DevelopmentEmployee Learning & DevelopmentJob TrainingCustomer Experience ManagementExecutive LeadershipInterpersonal Skills

About

Dedicated hospitality professional with over 14 years of diverse experience in hotels and ships, specializing in Learning & Development and Front Office Operations. A seasoned L&D expert passionate about fostering growth and excellence, known for delivering exceptional customer service and ensuring seamless guest experiences. I bring a conscientious approach, a keen eye for detail, flexibility, and a quick grasp of new skills. My enthusiasm, abundance of ideas, and positive, people-centric approach contribute to my effectiveness in developing both myself and team members alike.

Experience

15 yrs 3 mos
Total Experience
1 yr 8 mos
Average Tenure
4 yrs 1 mo
Current Experience

Holland america group

Learning & Development Manager

Apr 2022Present · 4 yrs 1 mo · America, Europe, Africa, Australia & Asia · On-site

On the Job TrainingProgram FacilitationHigh Performance TeamsKey Performance IndicatorsTrainingStrategic Planning+14

Radisson blu

Duty Manager Front Office

Mar 2021Apr 2022 · 1 yr 1 mo · On-site

On the Job TrainingHigh Performance TeamsKey Performance IndicatorsMicrosoft ExcelColleague DevelopmentJob Training+2

Career break

Gap year

Nov 2019Mar 2021 · 1 yr 4 mos

Hyatt regency

2 roles

Learning Manager

Promoted

Apr 2019Oct 2019 · 6 mos · Chandigarh Area, India

On the Job TrainingProgram FacilitationHigh Performance TeamsKey Performance IndicatorsTrainingStrategic Planning+14

Team Leader Front Office

Apr 2015Jan 2017 · 1 yr 9 mos · Delhi, India

  • 511 Keys
On the Job TrainingHigh Performance TeamsTrainingTraining DeliveryCustomer ExperienceMicrosoft Excel+9

Brainplay learning solutions llp

Training Manager Operations

Jan 2017Apr 2019 · 2 yrs 3 mos · Gurgaon, Haryana, India

On the Job TrainingProgram FacilitationHigh Performance TeamsKey Performance IndicatorsTrainingStrategic Planning+15

The leela palaces, hotels and resorts

Guest Service Executive

Aug 2012Dec 2014 · 2 yrs 4 mos · Delhi

  • 264 Keys
Customer ExperienceCustomer Experience ManagementTeamworkSoft SkillsActive ListeningGuest Services+1

Carlson rezidor hotel group

Front Office Associate

Jan 2011Jul 2012 · 1 yr 6 mos · Noida

  • 127 Keys
Customer ExperienceCustomer Experience ManagementTeamworkSoft SkillsActive ListeningGuest Services+1

Lemon tree hotels

Front Office Associate

Aug 2010Jan 2011 · 5 mos · Gurgaon

  • 90 Keys Lemon Tree Premier (Pre Opening)
  • 50 Keys Lemon Tree City Center
Customer ExperienceCustomer Experience ManagementTeamworkSoft SkillsActive ListeningGuest Services+1

Education

Institute of Hotel Management

Hospitality Administration/Management

Jan 2007Jan 2010

Indira Gandhi National Open University

Hotel Hospitality & Tourism — Hotel Management

Jan 2007Jan 2010

ASN Senior Secondary School - India

Apr 1996Mar 2007

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