May 2021 – Sep 2024 · 3 yrs 4 mos · Chennai, Tamil Nadu, India

• Developed and maintained a scalable tracking feature in CRM (Path Finder) that captures live interactions as signals and record them as unique paths.
• Utilized Multithreading concept with Kafka and Redis efficiently for our Path Finder feature execution and was able to serve more than 10 lakh customers without delay.
• Collaborated with a cross-functional team to develop a Java SDK and reduced the API server load for our tracking feature by 30%.
• Optimized database queries to improve application speed and reduced query response times by 60% for CRM tracking feature (Path Finder) configuration, execution, and reports.
• Revamped the client side of Journey Builder in our CommandCenter product and improved the user experience by 50%.
• Collaborated with the signals team and integrated 10+ products with our CommandCenter microservice architecture to receive signals from those products (Publisher-Subscriber model).
• Designed and implemented the REST APIs for the integration of our CommandCenter microservice architecture with our CRM feature to maintain a single code base (Serving our CC product in a CRM).
• Created comprehensive test documentation from requirements/designs and effectively managed bug tracking across multiple teams.
• Led code reviews, mentored a junior developer, and provided valuable feedback to enhance code quality, and adherence to coding standards.
• Tech stack: Java, Struts, Spring, Kafka, Redis, and Lyte framework. Database: MySQL

Feb 2021 – Apr 2021 · 2 mos · Chennai, Tamil Nadu, India