Sep 2019 – Feb 2023 · 3 yrs 5 mos · Bengaluru, Karnataka, India

• HDFC Payzapp
• Discovered challenges faced by existing users of Payzapp. Defined and prioritised the opportunities that newer version of Payzapp should solve for.
• Undertook the end to end ownership of ‘Wallet to Account’ charter. Using this feature, customers can transfer funds from their wallet to external bank account over IMPS & IFT rails.
• During limited release phase (1.4 lac target users), achieved 95% authorization rate for an average of 25k transactions every day.
• Built reconciliation and clearance system to automate back-office operations. The system was initially used for reconciling Wallet to account transactions, but later on, it was also adopted for Wallet to merchant transactions.
• UPI Issuer Switch: Built the module from scratch to support use cases of a virtual credit card offering for HDFC. This switch enables authorizations in Zeta’s accounting systems over UPI rails.
• Visa Transaction Simulator: Revamped the simulator, added use cases, and drove the adoption among HDFC bank stakeholders. Simulator allows users to mimic real-world scenarios on Zeta platform.
• Sodexo
• Launched employee benefits solution to digitize experiences of Sodexo Philippines and Vietnam. Offered key features such as eVouchers to increase the adoption in the new markets.
• Since this new market launch, onboarded 500k new employees, 550 corporates and 750 merchants. Due to newly added features, increased vouchers in circulation by 30% thereby increasing the Zeta platform GTV by 5%.

Jun 2018 – Aug 2019 · 1 yr 2 mos · Bengaluru Area, India

• Salary Account Solution:
• Started the program with a vision of financial inclusion of blue collar employees by collaborating with staffing company called Betterplace.
• Conducted user interviews to understand challenges faced by security guards, delivery guys, housekeeping staff and office assistants. Analysed the user behaviour through existing data collected in Betterplace system.
• Partnered with Equitas SFB as a bank partner for the program. Used their infrastructure to build BetterMoney android application, back-office tool for onboarding and managing KYC data of blue collar employees and their employers, salary disbursal APIs for corporates.
• Worked with card processing vendor M2P to design Rupay prepaid card which could be used by blue-collar workers to manage their salaries.
• As part of pilot launch, onboarded 8k employees under a corporate and recorded salary payouts of 2.5 lacs within 3 months.

Jun 2016 – Jan 2018 · 1 yr 7 mos · Chennai Area, India

• Online Account Opening:
• Redefined workflows of web based solution for Metro bank of UK. Post launch, customers could open savings accounts and term deposit accounts without visiting branch.
• Loan Origination System: Analysed the problems reported by ADCB bank about existing workflow in Finnone Neo.

Feb 2012 – Jun 2014 · 2 yrs 4 mos · Oracle Park, Pune, Maharashtra, India

• Oracle Flexcube Direct Banking
• Designed & developed technical architecture for implementing Internet banking use cases to address specific needs banking clients.
• Resolved production and uat incidents in record times thereby winning appreciation from clients.

Sep 2010 – Dec 2011 · 1 yr 3 mos · Pune, Maharashtra, India

• • Developed product solutions for Remote desktop monitoring. Using this solution, the Tech-Ops team members can take control of the end-users’ computers to fix technical issues.