Jul 2023 – Apr 2025 · 1 yr 9 mos · Seattle, Washington, United States

• Optimized the conversion funnel for clients migrating to Schwab. Increased CTRs by xx % and improved user activation and retention for 2 Million+ clients. Conducted A/B Testing to drive iterative feature enhancements.
• Steered an MVP to display product attributes in real-time and enable informed decision-making for clients while shopping. Created 3 new APIs and leveraged a CMS to ensure accurate data and a consistent omni-channel experience across all touchpoints.
• Redesigned the Customer Experience ( CX ) with a focus on easy navigation and intuitive UX. Solved critical discoverability issues and make it easier for clients to find relevant product information.
• Led the development customizable Saved List feature, empowering 5 Million+ clients to tailor their homepage and resulting in a xx % increase in user engagement.
• Implemented an innovative search algorithm that proactively filtered out unavailable or irrelevant products, resulting in a xx % reduction in invalid selections and improved overall system efficiency.

Aug 2020 – Sep 2022 · 2 yrs 1 mo · Hybrid

• Product Manager, New Projects & Reporting Team
• Successfully drove a groundbreaking transformation in the Indian Stock Market by implementing 24-hour trading with cutting-edge features. This innovation significantly streamlined the settlement process, resulting in a 50% reduction in turnaround time.
• Revolutionized client communication by developing a cutting-edge data-agnostic information parsing system. This innovative solution streamlined transaction processing, resulting in a XX% reduction in turnaround time.
• Championed the development of an ad-hoc reporting system for a prestigious client managing assets exceeding an impressive $XX B.
• Conducted comprehensive user research to uncover critical requirements and collaborated closely with clients, operations, and engineering teams to design and develop bespoke features for enterprise client onboarding. Spearheaded a high-value project involving the migration of assets worth an impressive $XX B. Steered backlog and roadmap discussions with cross-functional stakeholders.
• Harmonized technical documentation for Asia-Pacific offices including India, Singapore, China and Australia to ensure uniformity and better communication among stakeholders.
• Led mentorship programs focused on career development of interns and new joiners.
• Web Product Manager , Domestic Payments
• Pioneered the development and implementation of a sophisticated front-end solution for automated monitoring of high-value payments exceeding $62MM. Drove the Go-To-Market strategy, orchestrating impactful demos that showcased the cutting-edge capabilities of the solution.
• Drove process optimization activities for internal Management Information System(MIS) , saving XXXX+ minutes monthly. Identified opportunities in user interviews and led automation efforts to mitigate risks and reduce manual dependencies.
• Streamlined processing of high-value domestic and international payments which are initiated manually on client's behalf.

Apr 2019 – May 2019 · 1 mo · On-site

• a) Assumed complete ownership of the critical First-Run experience for a pivotal module in Microsoft
• Teams. Crafted a comprehensive strategy that leveraged four distinct and highly personalized customer
• journeys which were meticulously designed to promote rapid product adoption among our vast user
• base of Office365 users.
• b) Took the lead in building initial wireframes, defining key metrics, and developing a comprehensive roadmap for an innovative proposed feature.
• c) Demonstrated exceptional project management skills by successfully managing and facilitating Scrum meetings with engineering teams, ensuring seamless collaboration and efficient progress.
• d) Facilitated productive discussions with design teams, promoting cross-functional alignment and the creation of a user-centric product experience.
• e) Strategically devised and executed six high-impact A/B testing experiments to drive user engagement, while defining and tracking key performance indicators (KPIs) for measurable success.

Nov 2017 – Jun 2018 · 7 mos · On-site

Oct 2017 – Oct 2017 · 0 mo · On-site

• Spearheaded the development of an AI-powered chatbot for incident resolution, resulting in an XX% reduction in average turnaround time and significant cost savings. Leveraged machine learning and process optimization to enhance efficiency and elevate the customer experience.

Jan 2016 – Sep 2017 · 1 yr 8 mos · On-site

• Product Owner : Customer Success
• a) Drove transformative operational changes in the Amadeus SaaS solution for airlines . Demonstrated exceptional leadership, innovation, and a data-driven approach in delivering impactful solutions.
• b) Leveraged a deep understanding of the business landscape to gather comprehensive requirements from stakeholders and develop innovative solutions. Successfully reduced customer issues by an impressive XX% across a diverse global client base of over 400 organizations.
• c) Demonstrated exceptional analytical skills, stakeholder management, and a proactive approach to drive impactful improvements in the product.