Oct 2024 – Present · 1 yr 8 mos · Hyderabad, Telangana, India

Jul 2023 – Sep 2024 · 1 yr 2 mos · Hyderabad, Telangana, India

Jul 2022 – Jul 2023 · 1 yr · Hyderabad, Telangana, India

– Present

• Good Trouble shooting skills in Windows and Linux Servers. Experience in supporting and troubleshooting Linux operating systems in a virtual environment. Strong problem resolving skill and ability to debug complex issues to find the root cause. Good Communication skill to coordinating onsite clients. Exceptional writing skills, including documenting configuration and support information, IIS Troubleshooting, offering in-depth assistance with application-side issues. Deploying report files, DB files, LOGOs, applications, and their prerequisites in the Production environment. Server upgrades and migration Projects. Daily health checks, monitoring the environment in servers and web consoles using Grafana & APM Server Monitoring Tool. Deploying, configuring, and performing elevations of new applications and amendments of existing applications. Application Deployments in Windows and Linux Environments. Examined application performance and ensured its maximum availability & reliability; troubleshoot application, server, and system, analyzed log/data and performed Root Cause Analysis (RCAs). Decommissioning the old and End of server’s service life servers (EOSL). Sending the Outage communications to the users. Security Vulnerability Remediation in Windows and Linux Environments. Linux and Windows Monthly Security Patching for Production and DR Environments. Successfully completed various BCP Switchover/Migration activities. Managing Web and App. servers and acting on any service requests, problems, and modifications pertaining to the application. Website Digital certificate renewals/updates in Windows Environment.