Nov 2024 – Mar 2026 · 1 yr 4 mos · Dubai international airport · On-site

• The Macallan Luxury Single Malt Boutique opened in 2019 at Dubai International Airport (DXB), located in Terminal 3, This boutique is one of only 6 worldwide, showcasing The Macallan’s exceptional range of single malts and providing a luxurious, immersive shopping experience for discerning travelers. It offers The Macallan to offer exclusive products and personalized service to the brand’s high-end clientele.
• My roles are :
• 🔹 Personalized Service: Offering tailored recommendations and guiding customers through The Macallan’s exceptional range of single malts, ensuring they feel valued and understood.
• 🔹 Brand Representation: Acting as a true ambassador for The Macallan, sharing the brand's legacy and craftsmanship, while embodying its luxury standards in every interaction.
• 🔹 Exclusive Experiences: Hosting private tastings and events that deepen customer engagement with the brand, creating memorable moments that reflect The Macallan’s premium status.

May 2024 – Nov 2024 · 6 mos · Abu Dhabi Emirate, United Arab Emirates · On-site

• 🔹 Managed a team of 20 for both store and bar operations.
• 🔹 Instrumental in increment of sales of upto 30% in 3 months by implementing social media campaigns & networking with bulk buyers.
• 🔹 Increased bar sales by 10% with limited resources by introducing innovative food concepts(surprise momo day - 15 AED for 10pcs) and improving existing facilities by liasing with management.
• 🔹Took ownership to oversee a 360° renovation of the existing shop from tiles till ceiling - single point of contact for all contractors.
• 🔹Preparing reports like damage, UPT/ATV, Daily sales report(Bar+Shop), Petty cash, Security and Cleaner timesheets(managed 7 bouncers and 5 cleaners) as well monthly stock counts/recounts including and not limited to liasing with other shop management for stock transfers, staff transfers and employee appraisals and incident reports.
• 🔹Direct reportee to the General Manager.

Oct 2023 – Mar 2024 · 5 mos · On-site

• 🔹Part of the Pre Opening team for Zayed International Airport.
• 🔹 Assisted with the shop set up, gondola merchandising, shop operations & point of contact for liquor / tobacco advice to supporting teams.
• 🔹Liaised with the brand teams & senior management for stocks, planograms & assisted merchandising in outlets such as Le Club, Little Le Club(Entry to Pier B) & Abu Dhabi Duty Free Flagship Store.
• 🔹 Offered consultant services for Head of Visual Merchandising & Heads of departments for duty free related gondola set up & assisted in the creation of Le Club's Premium alcohol offering - "The Collection".
• 🔹 Directly involved in the sales of over 100,000 AED from "The Collection" room in just over 3 months since the start of official operations in January 2024.

Oct 2023 – Oct 2023 · 0 mo · On-site

• 🔹Part of the Pre Opening team for Zayed International Airport as the older airport closed down after 40 years and this was a transition phase for me to join a new concessionaire after leaving the old one.

Oct 2022 – Sep 2023 · 11 mos · On-site

• 🔹 Part of the team that closed Old Abu Dhabi Airport - 40 years of travel retail comes to an end.
• 🔹 Execute sales initiatives set out by GTR team and educate buyers on the Bacardi portfolio.
• 🔹 Update team members with relevant info and communicate to management on brand performance.
• 🔹 Guide new team members in terms of orientation and on the job training.

Aug 2021 – Present · 4 yrs 9 mos · United Arab Emirates · Remote

• Born from personal experience and the challenges of job hunting in the UAE & GCC, DK Business Consultants exists to help job seekers shine online. We create ATS-optimized CVs and LinkedIn makeovers that get noticed by the right people.
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Jun 2021 – Jul 2022 · 1 yr 1 mo · Dubai, United Arab Emirates

• 🔹Being a part of the customer care team allowed me to understand FENIX customers a great deal.
• 🔹I helped provide an exemplary service and achieved various milestones both personally and professionally. It was a good learning experience where I was able to make a visible difference in customer satisfaction.
• 🔹They also gave me a chance to be a part of different product launches which was an exciting experience.
• 🔹I helped with the initial growth phase of FENIX MARKET - Grocery delivery in 10 mins. FENIX GENIE - A personal shopper experience and played a small role in FENIX TAXI - A ride hailing service.

Jul 2020 – Jun 2021 · 11 mos · Dubai, United Arab Emirates

• 🔹Maintaining and improving on customer's experiences on a daily basis.
• 🔹 Customized shop wise reports for management to dissect and improve their performance.
• 🔹 Handled Email communication, WhatsApp, Customer expectation handling, incoming calls and vendor relations.

Sep 2016 – Jul 2020 · 3 yrs 10 mos · Dubai International Airport · On-site

• 🔹 Part of the core sales team in 2017 that helped propel The Macallan to high sales figures which resulted in a 75 % increase in sales between 2017-2019. Core team for the launch of The Quest Collection.
• 🔹 Achieved multiple sales targets and accolades on a personal and team level.
• 🔹 Responsible for training new joiners on brand knowledge, grooming standards & sales etiquette while working in one of the busiest and fast paced airports in the world - Dubai International Airport.

Jan 2016 – Sep 2016 · 8 mos · Sharjah Emirate, United Arab Emirates · On-site

• 🔹Helped coordinate projects related to shipping of goods (perishable/non perishables) across GCC and South East Asia for the KREOL group.
• 🔹Assisted in achieving record sales figures while posted at Sharjah International Airport from July-Sept 2016. DUFRY.

Dec 2014 – Dec 2015 · 1 yr · Bengaluru, Karnataka, India · On-site

• 🔹 Worked with the interview scheduling department that was responsible for EMEA & APAC interviwees to meet their hiring managers.
• 🔹 Assigned to document verification which assisted in creation of travel documents such as visa, invitation letters for employees to travel world wide.
• 🔹 Received multiple accolades for process improvement & implemention.

Aug 2014 – Dec 2014 · 4 mos · Bengaluru, Karnataka, India

• Creation of my OCI (Overseas citizenship of India) to legally work and live in India.

Jul 2014 – Aug 2014 · 1 mo · Bengaluru, Karnataka, India · On-site

• 🔹Charged with cold calling & lead generation.
• 🔹Promoted from India sales team to International sales team within a week of joining.
• 🔹Mentored personally by the CEO.

May 2014 – Jun 2014 · 1 mo · Bengaluru, Karnataka, India · On-site

• 🔹Cold Calls and maintaining a keen watch on social media such as Hootsuite and Livechat.
• 🔹Charged with searching for potential leads and prospects as well as pitching to close these leads.

Jan 2014 – May 2014 · 4 mos · Bengaluru, Karnataka, India · On-site

• 🔹Helped create an ERP which doubled as a CRM for Jain University to maintain the college's databases using SQL, ASP.NET & Microsoft Publisher.