Kholeka Mkhize

UX Designer

City of Johannesburg, Gauteng, South Africa1 yr 2 mos experience

Key Highlights

Strong background in UX/UI design and strategic management.
Proven ability to enhance customer experience and drive sales growth.
Expertise in process optimization and project management.

Stackforce AI infers this person is a UX/UI Designer with a strong focus on customer experience and process optimization.

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Skills

Core Skills

Process OptimizationProject ManagementCustomer Experience Management

Other Skills

Automation WorkflowsMicrosoft OfficeGoogle WorkspaceCanvaTrelloAsanaSlackProblem-SolvingAdaptabilityAttention to DetailCustomer EmpathyCommunicationConflict ResolutionCustomer Feedback AnalysisProcess Improvement

About

My academic background in commerce and business sparked a growing interest in the digital space and how user experience shapes meaningful interactions. That curiosity led me to pivot into UX/UI, where I combine user-centred thinking with a strategic mindset to solve real problems.

Experience

1 yr 2 mos

Total Experience

11 mos

Average Tenure

3 mos

Current Experience

Santam insurance

Graduate UX Designer

Feb 2026 – Present · 3 mos · City of Johannesburg, Gauteng, South Africa · Hybrid

Upwork

Virtual Assistant

Oct 2021 – Sep 2023 · 1 yr 11 mos · City of Johannesburg, Gauteng, South Africa · Remote

Developed automation workflows that saved clients 10+ hours per week, demonstrating process optimization and efficiency.
Streamlined project documentation using Microsoft Office, Google Workspace, and Canva, improving collaboration and knowledge sharing.
Managed schedules, communications, and task tracking through Trello, Asana, and Slack, ensuring smooth project delivery in remote teams.
Applied problem-solving, adaptability, and attention to detail to provide accurate outputs under tight deadlines.
Supported clients with research, data entry, and content formatting, aligning outputs with brand and business objectives.

Automation WorkflowsMicrosoft OfficeGoogle WorkspaceCanvaTrelloAsana+6

Paul's homemade ice cream

Customer Experience Specialist

Jan 2019 – Dec 2019 · 11 mos · Durban · On-site

Delivered excellent service by applying customer empathy, communication, and conflict resolution skills, resulting in 15% sales growth for 4 consecutive months.
Collected and analyzed customer feedback, applying problem-solving and process improvement to enhance the in-store experience.
Recognized with the Best Customer Service Award (3 months running), reflecting strong customer-focused design thinking.

Customer EmpathyCommunicationConflict ResolutionCustomer Feedback AnalysisProcess ImprovementCustomer Experience Management