Dec 2023 – Present · 2 yrs 6 mos · India · Remote

• 1.Negotiated hotel contracts to secure competitive pricing and inventory.
• 2.Built strategic partnerships to drive growth and expand market presence.
• 3.Analyzed market trends and competitor strategies to identify opportunities.
• 4.Managed contracts end-to-end, ensuring compliance and timely renewals.
• 5.Created social media content and optimized posts with platform-specific hashtags to boost visibility.

Aug 2021 – Sep 2023 · 2 yrs 1 mo · Mumbai, Maharashtra, India · Remote

• 1. Built and nurtured long-term client relationships, serving as a trusted partner and aligning business needs with tailored solutions.
• 2. Led key account strategy including onboarding, retention, upselling, cross-selling, and revenue growth across global B2B/B2C portfolios.
• 3. Partnered with sales, marketing, design, and product teams to deliver end-to-end client success, ensuring seamless execution and high-quality deliverables.
• 4. Utilized CRM, analytics, and project management tools (Salesforce, Jira, Zoho, Smartlook) to track performance, optimize workflows, and improve client ROI.
• 5. Anticipated client needs, drove process improvements and strategic planning, and consistently delivered on timelines, budgets, and business outcomes.

Jul 2020 – Aug 2021 · 1 yr 1 mo · Mumbai, Maharashtra, India · Remote

• 1. Managed the end-to-end sales cycle for India and US clients, from lead generation and prospecting to closure, ensuring strong conversion outcomes.
• 2. Built and maintained long-term client relationships through consultative engagement, requirement analysis, and solution-driven discussions.
• 3. Drove pipeline growth by leveraging multi-channel outreach (calls, emails, WhatsApp, SMS, virtual demos) to engage and nurture prospects effectively.
• 4. Consistently achieved and exceeded weekly revenue and sales targets in high-performance, competitive environments.
• 5. Tracked and optimized key sales performance metrics including conversion rates, revenue per lead, and average revenue per sale, while contributing to overall team success.

Feb 2018 – Jun 2020 · 2 yrs 4 mos · Gurugram, Haryana, India · On-site

• 1. Managed international lodging and travel accounts across India, USA, EMEA, and APAC, ensuring seamless onboarding, data accuracy, and partner success.
• 2. Strengthened vendor and stakeholder relationships by proactively resolving financial disputes, operational challenges, and escalations.
• 3. Delivered partner enablement and training on self-service tools, rate management, inventory control, and promotional strategies to drive revenue growth.
• 4. Executed content and data management for hotels, including property details, amenities, photos, room types, rate plans, and policy accuracy.
• 5. Collaborated cross-functionally with market managers and global support teams to resolve complex partner issues, optimize processes, and enhance customer satisfaction.

Feb 2017 – Jan 2018 · 11 mos · Gurugram, Haryana, India · On-site

• 1. Led revenue optimization by designing and executing sales, pricing, and distribution strategies to maximize occupancy, RevPAR, and market share across multiple hotel chains.
• 2. Directed inventory and rate management, ensuring optimal utilization of group and transient room allocations while maintaining contractual and SLA compliance.
• 3. Delivered competitive benchmarking and demand trend analysis, enabling data-driven decision-making and improved forecasting accuracy.
• 4. Streamlined multi-channel distribution (OTAs, GDS, brand websites, direct booking platforms) through precise channel management and data integrity.
• 5. Partnered with hotels to configure and optimize corporate, consortia, and promotional rates, driving stronger positioning and sustained revenue growth.

Mar 2014 – Feb 2017 · 2 yrs 11 mos · Gurugram, Haryana, India · On-site

• 1. Managed Pan-India hotel chain portfolios as the primary SPOC, overseeing business decisions, partner escalations, and strategic growth initiatives.
• 2. Negotiated high-value contracts, FPH models, and promotional campaigns with leading hotel brands, driving profitability, revenue optimization, and stronger market positioning.
• 3. Accelerated revenue growth across B2B, B2C, D2C, and OTA channels through dynamic pricing, demand forecasting, and competitive market analysis.
• 4. Delivered partner enablement and training on OTA tools, extranet systems, and distribution platforms, enhancing adoption, efficiency, and long-term collaboration.
• 5. Strengthened supplier relationships and market presence through regular site visits, strategic performance reviews, and data-driven action plans for revenue acceleration.

May 2013 – Jun 2013 · 1 mo · Bengaluru, Karnataka, India

• 1.Plan and book travel arrangements for clients, including airfare, lodging, and ground transportation.
• 2.Familiarize clients with local customs, visa requirements, and other relevant travel information.
• 3.Negotiate rates with airlines, hotels, and car rental companies to secure the best deals for clients.
• 4.Ensure all travel arrangements meet the needs and budget of clients.
• 5.Provide ongoing support and assistance to clients during their trips, including 24/7 emergency support.
• 6.Stay current with industry trends and changes to better serve clients.
• 7.Manage clients' travel expenses, including preparing and submitting travel. expense reports.
• 8.Communicate effectively with clients to understand their travel needs and preferences.
• 9.Continuously seek opportunities to improve the overall travel experience for clients.