Kiran B Nambiar

Operations Associate

9 yrs 5 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Led a 15-member team ensuring 100% SLA compliance.
  • Achieved 99.9% quality in high-scale onboarding operations.
  • Published author exploring technology and human behavior.
Stackforce AI infers this person is a Business Consultant with expertise in data analytics and operational excellence.

Contact

Skills

Core Skills

Data AnalyticsOperational ExcellenceCustomer SatisfactionBusiness Process ImprovementStakeholder ManagementMarket ResearchFinancial AnalysisProduct DevelopmentOperations Management

Other Skills

AbacusAnalytical SkillsAnalyticsArtificial Intelligence for BusinessArtificial Intelligence for DesignBusiness AcumenBusiness AnalysisBusiness StrategyClient VisitsCommunicationContent StrategyCorporate FinanceCreativity and InnovationData AnalysisData Visualization

About

Hello! I'm Kiran, and I feel incredibly fortunate to have had the opportunity to pursue my education and gain valuable experiences along the way. I am a dedicated Consultant with an MBA from IIM Nagpur and around 3 years of hands-on experience in business process improvement, data analytics, and stakeholder management. Currently leading business transformation and process optimization initiatives at ADP, I specialize in driving operational excellence through strategic planning, ERP implementation, and data-driven insights. My expertise in Lean Six Sigma, Power BI, and advanced Excel enables me to identify automation opportunities and improve service delivery quality. With a proven track record of managing cross-functional teams and delivering 100% SLA compliance, I am passionate about turning complex challenges into streamlined solutions. Beyond work, I’m also a published author and enjoy exploring the intersection of technology and human behavior.

Experience

9 yrs 5 mos
Total Experience
1 yr 5 mos
Average Tenure
2 yrs 1 mo
Current Experience

Adp

Assistant Manager

May 2024Present · 2 yrs 1 mo · Hyderabad, Telangana, India · Hybrid

  • BU: HRO
  • Product: Comprehensive Services
  • Team: Implementation
  • 1. Used Power BI to analyze service trends, enabling successful onboarding of additional tasks to the offshore team
  • 2. Mapped and standardized end-to-end workflows across 8 teams, improving efficiency, visibility, and process adherence
  • 3. Conducted in-depth NPS analysis for clients, identifying root causes of dissatisfaction and proposing actionable improvements
  • 4. Led a 15-member team managing payroll for 690+ clients, ensuring seamless processing and 100% SLA compliance
  • 5. Managed 25-member team handling tax and banking setups for US clients ranging from 1–1000+ employees
  • 6. Delivered 4,000+ service requests with 100% turnaround time and accuracy, maintaining exceptional service standards consistently
  • 7. Oversaw 19,000+ client implementations, achieving 99% turnaround time and 99.9% quality in high-scale onboarding operations
Power BIAnalyticsDecision-MakingBusiness AcumenData AnalyticsOperational Excellence

Shopalyst

Project Intern

Oct 2023Jan 2024 · 3 mos · Bengaluru, Karnataka, India · Remote

  • 1. Identified festive E-commerce trends, analyzed consumer preferences, and optimized marketing strategies with actionable insights.
  • 2. Analyzed six categories spanning large appliances to beauty products for comprehensive market understanding.
  • 3. Examined 25+ article types across these 6 categories, assessing brand tactics for festive attention, and enhancing consumer engagement
Google SheetsAnalyticsData VisualizationBusiness AnalysisQualitative ResearchMarket Research+5

Icici bank

Summer Intern

Apr 2023Jun 2023 · 2 mos · Hyderabad, Telangana, India · On-site

  • 1. Conducted a detailed analysis of the capital structure of MNCs in six different sectors
  • 2. Performed a comprehensive SWOT analysis in each of these sectors to identify the strengths, weaknesses, opportunities, and threats
  • 3. Identified the share of debt funded by Indian Banks in the capital structure and ICICI Bank's market share in the debt portfolio of MNCs
  • 4. Identified ICICI Bank's market share and proposed products that can be offered to enhance its presence in the fund-based portfolio
  • 5. Conducted a study on the historical development and evolution of Global Capability Centers (GCCs)
  • 6. Examined the growth patterns, trends, and transformations of GICs/GCCs and identified the future growth scope of GICs in India
  • Received a PPO from ICICI Bank
Problem SolvingGoogle SheetsAnalyticsData VisualizationOral CommunicationBusiness Analysis+10

Corporate relations & placement committee, iim nagpur

2 roles

Secretary - Corporate Relations and Placement Committee

Promoted

Mar 2023May 2024 · 1 yr 2 mos · Nagpur, Maharashtra, India

  • 1. Managed a 25-member team, ensuring seamless student-recruiter-institute communication at IIM Nagpur for 2023–24
  • 2. Fostered recruiter relationships, elevating company engagements and expanding student employment prospects
  • 3. Fostered synergy by facilitating seamless coordination among IIM Nagpur's 19 Clubs, Committees, and SIGs
Business Process ImprovementProblem SolvingGoogle SheetsTeam ManagementCustomer SatisfactionData Visualization+10

Executive member-Placement Committee

Aug 2022Mar 2023 · 7 mos · Nagpur, Maharashtra, India

  • 1. Elected as an Executive member of IIM Nagpur's 2022-23 Placement Committee from a pool of 250+ peers in a 12-member team
  • 2. Contributed in the execution of the 2022–23 strategy and achieved an 11.88% Y-o-Y growth in average placement stipend
  • 3. Collectively engaged corporates, integrating 54 new recruiters for enhanced placement opportunities for both batches
  • 4. Collaboratively conducted Vihaan & Utkarsh, strengthening student-industry connections through placement events
Problem SolvingTeam ManagementCustomer SatisfactionOral CommunicationLead GenerationDecision-Making+5

The test tribe

Founder's Office - Product Intern

Jan 2023Mar 2023 · 2 mos · Nagpur, Maharashtra, India · Remote

  • 1. Conducted competitive analysis on various Thrive Edschool courses, including Python, Postman, and software testing courses for entry-level professionals.
  • 2. Developed questionnaires for upcoming online courses to be available on the platform.
  • 3. Conducted quality assurance evaluations on course videos before publishing them on the website.
  • 4. Provided recommendations on the improvements that could be made to the Thrive Edschool website and mobile app.
  • 5. Designed course materials and presentation slides for instructors teaching specific courses.
  • 6. Conducted market research on the prices of these courses across various competitor platforms.
Problem SolvingData VisualizationOral CommunicationBusiness AnalysisMarket ResearchDecision-Making+7

Konsyg

Research Intern

Oct 2022Dec 2022 · 2 mos · Nagpur, Maharashtra, India · Remote

  • 1. Responsible for conducting literature reviews for various clients as per their products and the market they are planning to enter.
  • 2. Responsible for the collection of data about potential customers from various sources like LinkedIn etc
Problem SolvingOral CommunicationBusiness AnalysisLead GenerationMarket ResearchResearch Skills+3

Runaya

2 roles

Assistant Manager-Operations

Jul 2021May 2022 · 10 mos

  • Machine-wise Production Planning as per sales order received from Marketing Team and providing the Raw Material Requirements to the purchase team
  • Responsible for preparation and circulation of daily Production MIS and monthly Inventory MIS
  • Responsible for all the shopfloor-related activities like ensuring production is as per the production plan circulated and ensuring dispatch is as per the plan.
  • Was part of team who helped in getting ISO certification in the plant.
Business Process ImprovementOperations ManagementTeam ManagementCustomer SatisfactionData VisualizationOral Communication+7

Graduate Engineer Trainee

Jan 2021Jul 2021 · 6 mos

  • Handled the entire ERP Implementation of In-Plant Departments-Production, Quality, Maintenance and Stores.
  • Prepared SOPs and WIs for all the In-Plant Operational aspects.
  • Provided tri-weekly Training sessions for operators so that they are better equipped to enhance their productivity and knowledge.
  • Learnt about the FRP Manufacturing process and identifying areas where automation can be done.
  • Developing business by providing quality samples of our rods thereby increasing customer base and building customer’s trust in our product.

Whitehat jr

Online Coding Instructor

Aug 2020Nov 2020 · 3 mos

  • My Key responsibilities included teaching core coding concepts, game development, and app development to children of ages 6-14 through specific platforms like code.org and Thunkable. The aim was to develop logical thinking in kids in this age group starting with some basics and then applying those basics to develop apps and games. I have taught at both Intermediate Level(classes 2-3) and Advanced Level(Classes 4-6).

Meritnation.com

4 roles

Master Level Expert-Mathematics

Jul 2020Dec 2020 · 5 mos

  • As a Master Level Expert, additional responsibilities also included reviewing the answers written by other experts on the platform and providing suitable improvement which can be made in the solution for effective understanding. The aim while answering and reviewing the questions and solutions was to help the student understand the problem and understand the steps leading to the solution effectively along with understanding the key concepts tested in the question.

Sub Semi level Expert-Mathematics

Jul 2020Jul 2020 · 0 mo

Semi Level Expert-Mathematics

Jun 2020Jul 2020 · 1 mo

Probation Level Expert-Mathematics

Jun 2020Jun 2020 · 0 mo

  • My key responsibilities included solving the doubts of students of classes 1-12, all boards, on the Meritnation portal and chat and reviewing the answers written by other experts.

Cetpa infotech pvt. ltd.

Summer Trainee

Aug 2019Sep 2019 · 1 mo · Noida

Rotaract club of nsit regency

4 roles

Club Secretary

Jul 2019Jun 2020 · 11 mos

  • 1.Managed a team of 200+ volunteers and organized various events such as tree plantation drive “Sankalp Taru”, "Anantham" -a computer literacy program in collaboration with Google, "Paws for a Cause"-Collaboration with an Animal Shelter for increasing adoption. Successfully conducted 20+events in different avenues, both Offline and Online Mode in the year.
  • 2.As the Club Secretary, my key responsibilities included maintaining all club documents like attendance, dues payment, membership documents, monthly reports, all club activity reports, and sending them to the District monthly.
  • 3.Being in touch with the directors of all avenues-International Services, Club Services, Vocational Services, and Community Services and providing them support to conduct various events and identify and remove roadblocks if any.

Editor In Chief

Oct 2018Jun 2019 · 8 mos

  • Major Responsibilities involved:
  • 1.Managing an editorial team of 10+ people
  • 2.Ensuring timely presentation of before and after event content for each event organised.
  • 3.Publishing of Club magazine Savera 2.0

Assistant Secretary of Editorial Team

Apr 2018Oct 2018 · 6 mos

Core Member

Jul 2016Jul 2018 · 2 yrs

  • Volunteered like Rudheer, Moksha-thon, Sandwich making, etc. to create awareness of various issues like Menstrual hygiene, Malnourishment, Cancer Awareness.

Oil and natural gas corporation ltd

Summer Trainee

Jun 2019Jul 2019 · 1 mo · Dehra Dun Area, India

  • Maharatna ONGC is the largest crude oil and natural gas company in India, contributing around 70 percent to Indian domestic production.
  • Was under the Infocom division in KDMIPE, ONGC.
  • Learned about the working of different departments in ONGC for the exploration and production of oil and natural gas.

Technipfmc

Industrial Trainee

Jun 2018Jul 2018 · 1 mo · Noida Area, India

  • As a trainee,I was associated with their project “Jebel Ali Refinery Project, ENOC Dubai(UAE)” under Instrumentation Department.
  • I learnt about various Instruments which are used in a process plant with major area of focus on Pressure Transmitters,the risks associated and the points which are to be kept in mind during the selection of an instrument while designing a plant.
  • I also got a chance to analyze P&IDs and got to the opportunity to understand the different symbols used and to work on them.
  • I also analysed the datasheets of various instruments like Flow transmitters, Pressure gauges ,Temperature Gauges and Temperature Transmitters which could be used in a plant and understood how to choose the most appropriate instrument for a particular plant at a particular location.
  • It was a very fruitful and a very good learning exposure for me.

Prayas-a neighbourhood project

Teacher

Aug 2017Nov 2017 · 3 mos · Delhi Area, India

  • Prayas is a initiative by some students of NSIT which provides quality education to the underprivileged children.

Education

Indian Institute of Management Nagpur

Master of Business Administration - MBA

Jun 2022May 2024

Netaji Subhas Institute of Technology

Bachelor of Engineering - BE — Instrumentation Technology/Technician

Jan 2016Jan 2020

Kendriya Vidyalaya AGCR Colony

Jan 2004Jan 2015

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