Aug 2024 – Present · 1 yr 10 mos · Bengaluru, Karnataka, India · Remote

• ✅ Data Management & Reporting
• Generated and distributed 100+ management reports monthly with 99% accuracy, ensuring timely decision-making.
• Provided strong analytical support to leadership through periodic and ad-hoc reports (financial, operational).
• Leveraged advanced Excel, macros, and VBA to automate workflows, reducing manual effort by 40%.
• ✅ Process Optimization & Business Insights
• Analyzed business data to identify inefficiencies, leading to a 25% improvement in project turnaround time.
• Evaluated project profitability, quality, and resource performance, creating actionable reports adopted as best practices.
• ✅ Financial & Client Collaboration
• Generated global client invoices and resolved billing queries within 24 hours.
• Partnered with Finance to streamline accounts receivable/payable, reducing payment delays by 30%.
• ✅ Project Coordination
• Maintained centralized project documentation (PMO-style), ensuring stakeholder accessibility.
• Tracked project risks and issues, escalating bottlenecks to senior management proactively.

Dec 2023 – Jul 2024 · 7 mos · Bengaluru, Karnataka, India · Remote

• ✅ Core Competencies Developed:
• Mastered end-to-end data analysis workflows: cleaning, processing, analyzing, and visualizing complex datasets
• Developed SQL and R programming skills for efficient data manipulation and statistical analysis
• Created interactive dashboards in Tableau to communicate insights to stakeholders
• ✅ Hands-On Experience:
• Completed 8-course specialization covering:
• Data cleaning with Spreadsheets (Google Sheets/Excel)
• Database management with SQL
• Advanced analytics with R programming
• Storytelling through Tableau visualizations
• Executed capstone project analyzing real-world business data from start to finish
• ✅ Career-Ready Skills:
• Translated business questions into data-driven solutions
• Delivered executive-ready reports with actionable insights

Apr 2023 – Nov 2023 · 7 mos · Bengaluru, Karnataka, India · On-site

• ✅ Customer Relationship Management:
• Delivered high-touch support for premium clients, resolving complex inquiries with a 95% satisfaction rate.
• Collected and verified customer data, ensuring 100% integrity in CRM systems.
• ✅ Redemption & Loyalty Operations:
• Processed and optimized 500+ monthly loyalty rewards, gift cards, and promotional offers, ensuring seamless redemption experiences.
• Partnered with the operations team to track product deliveries and resolve customer queries in real-time.
• ✅ Data Management & Reporting:
• Managed customer data allocation, performed data manipulation/modelling in Excel/CRM tools to drive insights.
• Generated weekly reports on redemption trends, identifying opportunities to improve customer retention.
• ✅ Cross-Functional Collaboration:
• Worked closely with operations, finance, and IT teams to streamline processes and reduce ticket resolution time by 30%.

Feb 2022 – Apr 2023 · 1 yr 2 mos · Bengaluru, Karnataka, India

• ✅ Purposeful Pause & Renewal
• I took a planned career break to focus on mental wellness and family priorities. This intentional time away allowed me to return with enhanced clarity, resilience, and a refreshed professional perspective.
• ✅ Strategic Growth During Break
• Managed family responsibilities while exploring business innovation opportunities
• Developed restaurant management skills through [specific activities - research, courses, or hands-on experience]
• Enhanced personal discipline through sports mastery (basketball/cricket), strengthening teamwork and strategic thinking abilities
• ✅ Ready to Contribute
• I've used this period to grow both personally and professionally, and I'm now fully prepared to channel this renewed energy into delivering exceptional work. My time away has given me valuable insights into work-life balance that I bring to team environments.

Sep 2021 – Feb 2022 · 5 mos · Bengaluru, Karnataka, India · Remote

• ✅ Technical Client Support
• Resolved 100+ weekly technical and product inquiries for US e-commerce/retail clients, maintaining 95% satisfaction.
• Diagnosed issues (checkout errors, inventory mismatches) using CRM tools and backend systems.
• ✅ Business Guidelines & Decision-Making
• Enforced company policies while tailoring solutions to client needs, reducing escalations by 30%.
• Made data-driven decisions to mitigate risks (e.g., fraud detection, return abuse).
• ✅ Operational Excellence
• Streamlined day-to-day tasks to support business KPIs (order accuracy, response time SLA).
• Collaborated with IT and logistics teams to resolve systemic issues.
• ✅ Process Improvement
• Documented 15+ recurring client pain points, leading to a 20% reduction in repeat queries.