Jun 2022 – Mar 2023 · 9 mos · Bengaluru, Karnataka, India · On-site

• Managed a team of 4 people for capturing content and updating the same on our app and website. Ensured complete information being shared about the doctor profiles.
• Leading a team of 30 people consisting of Medical Officers, SME and TLs and maintained a growth of 8% across the North region. (NCR, Jaipur, Chandigarh).
• Maintained average weekly growth of 8% across the North region. (NCR, Jaipur, Chandigarh).
• Extracted data using Google Big query, performed EDA to find insight and drive business growth.
• Audited calls and upgraded overall call quality score from 80% to 95%, which overall boosted the

Aug 2020 – Jun 2022 · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

• Lead the content & operation team for launching new batches every week and ensured 4 batches are launched every week.
• Accomplished a growth of 102% in subscription & 356% in views within one year by managing 35 educators YouTube channel.
• Interacting with 7-8 educators on a daily basis to understand the requirements and resolving their issues.
• Onboarded 30+ educators for the defense category and ensured timely delivery of agreement with 100% accuracy.
• Complete involvement in cross-functional activities with marketing, customer support, operations, and sales teams for growth of the categories.

Nov 2019 – Mar 2020 · 4 mos · Gurugram · On-site

• Handling multiple accounts simultaneously with prompt resolution of all escalations.
• Enhanced visibility of shipments tracking by sharing a dynamic report with the clients which get refreshed every 3 hours.
• Analyzed potential of client to increase wallet share, meeting with prospective clients to enhance our customer base. Increased 3 Ton of load in a very short span of time.

Apr 2018 – Nov 2019 · 1 yr 7 mos · Gurgaon, India · On-site

• Correct Catalog & appropriate content creation is essential for successful onboarding which I assured by creating automated google form to attain 0% error.
• Mentored team members for quality check & verification by utilizing multiple tools, dashboards & google forms.
• Analyzed team performance on defined parameters to maintain parity among team members.
• Identified actionable insights by analyzing data in respect to the business focus/needs.
• Took regular sessions of team members to enhance skills and knowledge.