Jun 2022 – Oct 2023 · 1 yr 4 mos · Pune, Maharashtra, India · Hybrid

• Worked as a BSS specialist in Order Entry, Cloud CPQ for Japnese and Danish Telecom Providers.
• Worked in Requirement Gathering , Requirement Analysis & Blue Print Workshops and Functional Design & also contributed to the Detailed Design.
• Worked closely with Business Process Specialist to improve business process flows.

Oct 2017 – May 2022 · 4 yrs 7 mos · Pune, Maharashtra, India, Latvia Riga, Munich Germany

• I have been working as a technical & business solution designer/ project Manager for the CRM application supporting business customers,also working with team to help them to resolve the problems or guide them for technical solutions.
• I have been working with telecom client as a business analyst and helped to resolve problems. Worked in Riga, Latvia for telecom client to deliver solutions. Worked as L&D spoke person to organise, manage & deliver technical sessions, helped to streamline the process.

Mar 2017 – Sep 2017 · 6 mos · Bangalore Urban, Karnataka, India

• I have worked in Lease Management & Maintenance Management Products. I was responsible for support and new feature enhancements. In the short stint of Oracle, I have resolved many 180+ days prolonging customer issues by having discussions with L2-L3 Support and with cross product team members. In such short stint I have resolved critical quality gaps pending since long identified by QA teams and which were not as per the development standards identified by tools. Worked on few enhancements of Lease Management as well as recurring and critical defects / bugs raised by customer.

Sep 2015 – Jan 2017 · 1 yr 4 mos · Pune/Pimpri-Chinchwad Area

• I was working as a Consultant and was Managing the People Soft Financials Project delivery.
• Managing the delivery of SI part of the Project.
• Working as Technical consultant for Financial Reporting solutions.
• Involved in overall review and overall quality of the deliverable.
• Involved in different organizational activities Training and Development, Recruitment.
• Involved in Weekly Operation Reports.

May 2014 – Aug 2015 · 1 yr 3 mos · Pune/Pimpri-Chinchwad Area

• I was working as a Technical Specialist and providing the technical solutions to one of the Canada's largest telecom client. Worked as an Technical Specialist and worked on the Design development and solution's of the Business Requirements. Mainly worked as Technical consultant.

Feb 2012 – Apr 2014 · 2 yrs 2 mos · Pune/Pimpri-Chinchwad Area

• I was working as a PeopleSoft CRM Techno-Functional consultant.
• Worked as a Onshore Lead and actively involved in Detailed Transition Planning and effectively managed Transitioning of CRM Application to Offshore.
• Actively involved in the Overall Delivery of the Project.
• Worked as Onsite as well as Offshore Lead.
• Working as a Development Team Lead,involve in activities like Analysis, Design,Development and Implementation and Effort Estimations and various Team Management activities.
• Handling various responsibilities like Team handling for both the Development as well as Support Tracks, Involved in Design, Development, SIT / UAT Testing and Reviews.
• Actively involved in other responsibilities - Recruitment.
• Contributed actively to practice goals beyond delivery.

Feb 2010 – Nov 2011 · 1 yr 9 mos

• I have been Support Analyst, During this tenure I was reponsible for Level 2 and Level 3 Production Support as well as responsible for the complete Production and E2E Delivery for my application.

Feb 2009 – Feb 2012 · 3 yrs

• I was worked in PeopleSoft CRM as a Techno Functional consultant and worked as Support Analyst Role. I was part of Development team and responsible for overall design development and quality of deliverable.

Jun 2007 – Feb 2009 · 1 yr 8 mos

• Worked in PeopleSoft CRM,HRMS as a Peoplesoft technofunctional Consultant.

Jan 2006 – Jun 2007 · 1 yr 5 mos

• During This Tenure I have worked as Program Manager in Satyam Learning Center for around 3-4 months and joined in EA competency and acquired required technofunctional skills in Peoplesoft CRM. Worked in Internal competency Projects.

Oct 2005 – Jan 2006 · 3 mos

• I was trainee Software Engineer in Satyam during this Tenure. Being directly from Campus to Corporate, I have been trained extensively in technology like Oracle and other required skills like Basic Communications skills and behavioural ettiquets and soft skills training.

Mar 2005 – Sep 2005 · 6 mos · Pune/Pimpri-Chinchwad Area · On-site

• Joined as Trainee Engineer and worked on HTML,CSS, VB.Net and ADO .Net and C#