Kunal Kumar — Product Manager

I'm an AI Product Manager with 12+ years building platforms that actually move the needle — not features that ship and fade. My work sits at the intersection of agentic AI, fulfillment tech, and platform strategy. At Rebel Foods, I built some of the most technically ambitious products of my career. I designed an agentic AI workforce management platform that autonomously handles scheduling, attendance, and payouts for 500+ daily users — saving ₹10 Cr annually. I launched a generative AI customer support flow that cut retention costs by 40% and lifted CSAT by 30%. I architected Rebel Connect, a multi-tenant platform that scaled to ₹28 Cr in average monthly GMV across 20+ partner brands. On the fulfillment side, I built the infrastructure that makes fast, cheap delivery possible at scale — auto-allocation, order clubbing, ML-based ETA prediction, 3PL integrations, and a fraud detection engine with 20+ real-time trigger conditions. Delivery cost down ~50%. ETA accuracy up ~40%. Before Rebel Foods, I took Smartship — a Fulfillment-as-a-Service SaaS at Shopclues — from zero to 100,000 monthly active orders. At Google, I led trust & safety operations at scale — building review tooling, automated filtering systems, and quality frameworks for a 47-person team processing 2.5 million ads per week. I also founded Sahityamanjari.com — a content platform for writers — with no playbook and no funding. It onboarded 500+ writers and helped 10 get published. Building from scratch teaches you things no corporate role can. What I bring: the ability to go deep on operations, move fast with engineering, and stay focused on outcomes — not output. Currently exploring Group PM / Principal PM / Head of Product roles at AI-first companies, platform businesses, and high-growth consumer tech. Core areas: Agentic AI · Generative AI · LLM Products · RAG Systems · AI Agents · Fulfillment Tech · Multi-tenant SaaS · Platform Strategy · 0→1 Builds · Fraud & Abuse Systems · D2C Products · Workforce Tech

Stackforce AI infers this person is a SaaS Product Manager with expertise in AI-driven solutions and fulfillment technology.

Location: Bengaluru, Karnataka, India

Experience: 12 yrs 3 mos