Kyle Jepson

Business Development Executive

Boston, Massachusetts, United States15 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in transforming sales education through innovative content.
  • Proven track record in client relationship management.
  • Strong background in training and public speaking.
Stackforce AI infers this person is a SaaS marketing and sales education expert with a strong focus on client engagement.

Contact

LinkedIn

Skills

Core Skills

TrainingProject ManagementCustomer ServiceTechnical SupportTeachingAccount Management

Other Skills

Customer RelationsPublic SpeakingResearchConflict ResolutionDocumentationTelephone SkillsEvent ManagementAccessMarketingSalesTeam LeadershipSaaSEvent PlanningLeadershipCustomer Satisfaction

About

I am working to transform the way businesses sell. Currently, I do that by producing educational content for HubSpot Academy, which is the worldwide leader in inbound marketing and sales education, transforming the way people and companies grow through online courses, projects, certifications, and software training.

Experience

15 yrs
Total Experience
5 yrs
Average Tenure
10 yrs 11 mos
Current Experience

Hubspot

4 roles

Principal Marketing Evangelist, HubSpot Academy

Promoted

Feb 2023 – Present · 3 yrs 3 mos

  • I evangelize HubSpot's products and explore "greenfield" opportunities for HubSpot Academy.
Account ManagementCustomer RelationsTrainingPublic SpeakingProject Management

Senior Inbound Sales Professor

Promoted

Dec 2019 – Feb 2023 · 3 yrs 2 mos

Inbound Sales Professor

Promoted

Mar 2016 – Dec 2019 · 3 yrs 9 mos

  • Educate and inspire sales professionals to sell the way modern people buy
Customer ServiceTrainingPublic Speaking

Product Specialist

Jun 2015 – Mar 2016 · 9 mos

  • Technical support for HubSpot's sales platform
Customer ServiceTechnical Support

Boston university

Linguistics Grad Student

Aug 2013 – May 2015 · 1 yr 9 mos · Greater Boston Area

  • Teaching Fellow - Introduction to Linguistics
  • Co-organizer - Boston University Conference on Language Development
  • Researcher of phrasal verbs
  • Student
TeachingResearch

Property solutions international inc.

3 roles

Client Resolution Specialist

Jun 2012 – Aug 2013 · 1 yr 2 mos

  • Performed troubleshooting and triage on incoming support tickets for SaaS products
  • “Owned” tickets, facilitating communication between developers and clients until resolved
  • Met weekly with product managers to discuss product development and client needs
  • Created system-wide documentation of settings
  • Interviewed prospective employees
  • Created and led a task force to investigate departmental training needs
  • Designed curriculum that reduced new-hire time-to-proficiency from 6 months to 2 weeks
Customer ServiceConflict ResolutionDocumentation

Account Manager

Promoted

Nov 2011 – Jul 2013 · 1 yr 8 mos

  • Provided dedicated support to an assigned group of approximately 10 clients
  • Maintained client relationships by troubleshooting and consulting
  • Managed on-boarding and training of new clients
Account ManagementCustomer Relations

Inside Sales Rep

Apr 2011 – Nov 2011 · 7 mos

Education

Boston University

Master of Arts (M.A.) — Applied Linguistics

Jan 2013 – Jan 2015

Brigham Young University

BA — English Language (linguistics)

Jan 2008 – Jan 2011

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