Lalit Sharma

Operations Associate

Gurgaon, Haryana, India12 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 7 years of logistics management experience.
  • Expert in cost containment and logistics efficiency.
  • Strong problem-solving skills in high-pressure environments.
Stackforce AI infers this person is a Logistics Management professional with a focus on operational efficiency and cost control.

Contact

LinkedIn

Skills

Core Skills

Logistics ManagementCost Containment

Other Skills

Customer ServiceMicrosoft OfficeC++SQLManagementMicrosoft ExcelMicrosoft WordResearchHTMLPowerPointLeadershipTrainingPhotoshopCVisual Basic

About

Accomplished Logistics Manager with more than 7 years of expertise of Problem solving and logistics management. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and maintaining the required supply to cater the orders. Works quickly and maintains focus while providing top-notch customer/delivery partner service.

Experience

12 yrs 1 mo
Total Experience
4 yrs
Average Tenure
10 yrs
Current Experience

Zomato

3 roles

Assistant Logistics Manager

Promoted

Jul 2020 – Present · 5 yrs 10 mos

  • Major Highlights of the job profile:
  • 1. Run smooth operations with minimal cost. I need to
  • achieve the target of average cost per order(CPO) we
  • are expending on rider to deliver a single order.
  • 2. Cater order demand. I need to make sure that every
  • single order placed on Zomato app should be
  • delivered on time and in a good condition.
  • 3. Issues of delivery partners should be resolved on
  • priority, otherwise they will be churned and hiring more
  • delivery partners will incur more cost.
  • 4. Planning special incentives to increase logins on
  • festivals due to order growth.
  • 5. Resolve strikes, if few delivery partners are creating
  • noise and not letting others to work.
Logistics ManagementCost ContainmentCustomer Service

Lead Associate

Jul 2018 – Jun 2020 · 1 yr 11 mos

Senior Executive

Mar 2016 – Jun 2018 · 2 yrs 3 mos

Jabong

Complaints Manager

Jan 2015 – Feb 2016 · 1 yr 1 mo · Gurugram, Haryana, India

Micromax informatics ltd

Complaints Manager

Jan 2014 – Jan 2015 · 1 yr · Gurugram, Haryana, India

Education

Amity University

Master of Computer Applications - MCA

Jan 2016 – Jan 2019

Dr. Bhim Rao Ambedkar University

BCA — Information Technology

Jan 2010 – Jan 2013

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