Laura Masterson

Recruiter

Barcelona, Catalonia, Spain9 yrs 5 mos experience

Key Highlights

  • Strong expertise in IT recruitment and gaming industry.
  • Proven track record in customer engagement and satisfaction.
  • Diverse experience across healthcare and customer service sectors.
Stackforce AI infers this person is a versatile professional in MarTech and Healthcare with strong customer engagement skills.

Contact

laura.masterson@pentasia.comLinkedIn

Skills

Core Skills

Technical RecruitingRecruitingCustomer ExperienceMarketingSales ManagementBusiness DevelopmentHealthcareCustomer ServiceFood Service

Other Skills

Account ManagementAdvertisingAnalytical SkillsB2B MarketingBudgetingBusiness AnalysisBusiness PlanningBusiness-to-Business (B2B)Casino GamingClinical DevelopmentCommunicationCustomer EngagementCustomer InsightCustomer LoyaltyCustomer Relationship Management (CRM)

About

Self-motivated and enthusiastic. Excellent skills in dealing with members of the public and a great team worker. Good understanding of the importance of being flexible, hardworking, trustworthy and reliable in any employment facility.

Experience

9 yrs 5 mos
Total Experience
1 yr 11 mos
Average Tenure
8 mos
Current Experience

Pentasia

Recruitment Consultant

Oct 2025 – Present · 8 mos · Barcelona, Catalonia, Spain · Hybrid

Technical RecruitingRecruitingIT RecruitmentGaming IndustryCasino GamingOnline Gaming+1

Google

Campaign Specialist for Google Ads

Sep 2024 – Oct 2025 · 1 yr 1 mo · Barcelona, Catalonia, Spain

  • Collaborating with businesses to align campaigns and overall marketing strategies
Customer SatisfactionCustomer ExperienceCustomer SupportMarketingCustomer LoyaltyCustomer Engagement+6

Selectra

Sales Agent

Apr 2022 – Aug 2024 · 2 yrs 4 mos · Barcelona, Catalonia, Spain

  • Sales and Energy advice specialist
Account ManagementCustomer SatisfactionAdvertisingCustomer ExperienceCustomer SupportMarket Research+22

Atrius health

2 roles

Receptionist and Technical Support Agent

Jan 2021 – Apr 2022 · 1 yr 3 mos

  • Duties included taking inbound calls from patients with Atrius Health in Boston and assisting them with an queries regarding appointments, scheduling vaccines and technical issues
Customer ExperienceClinical DevelopmentHealth EducationPublic HealthCustomer EngagementAnalytical Skills+14

Customer Service Specialist

Jan 2021 – Apr 2022 · 1 yr 3 mos

Account ManagementAdvertisingProject DeliveryClinical DevelopmentMarketing StrategyCustomer Service+6

Virgin media

Sales and retentions agent

Sep 2019 – Feb 2022 · 2 yrs 5 mos · Limerick, Ireland · Hybrid

  • Customer retentions and sales agent.
Customer SatisfactionCustomer ExperienceCustomer SupportCustomer LoyaltyTeam BuildingCustomer Engagement+17

Costa coffee

Barista

Dec 2016 – Sep 2019 · 2 yrs 9 mos · County Limerick, Ireland

Customer ExperienceFood ServiceCustomer EngagementFood PreparationCustomer ServiceFood and Beverage Operations+2

Education

Limerick Institute of Technology

level 6

Jan 2019 – Jan 2020

Limerick Institute of Technology

degree — Design

Jan 2015 – Jan 2019

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