Jul 2019 – Sep 2022 · 3 yrs 2 mos · London, England, United Kingdom · On-site

• Assisted management with recruitment, induction, training, and onboarding of personnel, ensuring continuity of service and smooth integration of new staff.
• Coordinated incoming referrals and client data to reduce onboarding errors and improve service efficiency.
• Scheduled weekly rotas for 63 clients, increasing positive client and staff feedback through organised and reliable planning.
• Oversaw development and implementation of care plans, health action plans, risk assessments, and needs assessments, contributing to higher client satisfaction and excellent feedback.
• Supervised staff workload, career progression, appraisals, and training, enhancing employee satisfaction and retention.
• Participated in multidisciplinary meetings, building strong relationships across multiple organisations and stakeholders.
• Monitored the progression of 16 client cases and key-worked 6 clients, ensuring personalised and high-quality support.
• Reduced complaints significantly through proactive, person-centred care coordination, maintaining high service standards.

Oct 2017 – Jun 2019 · 1 yr 8 mos · Durham, England, United Kingdom

• Managed multiple concurrent research projects, ensuring deadlines were met and high-quality outputs delivered efficiently.
• Oversaw the recruitment process for study participants, maintaining continuity and smooth progression of projects.
• Prepared and maintained specialised equipment (EEG and audio), ensuring reliable data collection and operational efficiency.
• Produced briefing materials, working papers, and collected data, supporting stakeholders and research leads with accurate, actionable information.
• Coordinated with team members and supervisors to maintain structured workflows and project documentation, enhancing project tracking and reporting.

Feb 2016 – Sep 2016 · 7 mos · Bucharest, Romania · On-site

• Served as the first point of contact for internal and client IT support requests, delivering prompt, professional, and client-focused assistance.
• Diagnosed and resolved issues with desktops, laptops, printers, software, and networks, ensuring minimal disruption to workflow and maintaining high user satisfaction.
• Managed support tickets by logging, tracking, and documenting problems, escalating complex issues to specialized teams efficiently.
• Responded to high-priority “crisis” issues, resolving disruptive system problems within 4 hours to protect business operations and client trust.
• Provided guidance to users on new software and equipment operation, enhancing adoption and user confidence.
• Utilised fluent Greek to communicate effectively with international clients, ensuring clear understanding and strong client relationships.

Jul 2013 – Sep 2015 · 2 yrs 2 mos · Greece · On-site

Sep 2009 – Jun 2013 · 3 yrs 9 mos · Greece · On-site

Jun 2009 – Sep 2009 · 3 mos · Greece · On-site

Sep 2006 – May 2009 · 2 yrs 8 mos · Bucharest, Romania · On-site

Jun 2005 – Aug 2006 · 1 yr 2 mos · Bucharest, Romania · On-site