Lily Luo

Business Development Executive

Atlanta, Georgia, United States17 yrs 3 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Expert in AI-powered marketing automation.
  • Led global MarTech migrations successfully.
  • Developed scalable AI applications for marketing.
Stackforce AI infers this person is a MarTech expert specializing in AI-driven marketing automation and campaign orchestration.

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Skills

Core Skills

Marketing OperationsAi Workflow AutomationMartech InfrastructureMarketing AutomationData ManagementLead ManagementProject ManagementDemand GenerationCampaign ManagementMarketing Management

Other Skills

MarTech OptimizationCampaign ExecutionRevenue-Focused ReportingGlobal Marketing CampaignsProcess ImprovementKPI EstablishmentTop-of-Funnel ReportingLead ScoringData PrivacyCross-Functional ProcessesGlobal Marketing Program ExecutionEmail MarketingRevenue Cycle ModelGDPR ComplianceMulti-Channel Campaigns

About

Marketing Operations leader driving revenue growth through AI-powered automation and MarTech implementation. I specialize in leveraging data and MarTech to create AI workflows that improve funnel performance and scale global programs. Key Strengths: -Leading high-performing teams through MarTech evolution, process redesign, and cross-functional collaboration -Developing scalable AI applications for automated research, personalized content generation, and campaign orchestration at scale (display & LinkedIn ads, email copy, etc.) -Building AI workflows that combine external market intelligence with internal resources (enterprise-grade with Azure) -Developing dashboards that transform data into revenue acceleration Expertise: Marketing Technology: Marketo, Salesforce, Drift, 6sense, Demandbase, Outreach, Zapier, ON24 AI/ML Development: Azure ML Studio, Jupter Notebooks, RAG Architecture, API Integration, Gemini AI Studio, Azure AI Foundry AI Platforms: Claude, ChatGPT, Gemini, Azure OpenAI, Azure AI Search Analytics & Visualization: Tableau, PowerBI, Python Cloud Platforms: Azure Storage, Azure Cognitive Services, Enterprise AI Integration Key Accomplishments: -Architected AI workflows that automatically research companies, analyze business triggers (M&A, market pressures), and generate campaign assets -Built custom RAG systems on Azure ML platform combining real-time market intelligence with internal knowledge bases to generate hyper-personalized campaigns -Led global MarTech migrations with optimized automation, scoring, and funnel tracking -Created dashboards combining CRM and insights for pipeline forecasting Currently Sr. Director at Icertis, managing Marketing Operations and Channel Management team of 6, driving MarTech optimization, campaign execution, and revenue-focused reporting. Leading and building AI initiatives including automated account research workflows, and AI-powered content generation for personalized outreach.

Experience

17 yrs 3 mos
Total Experience
2 yrs 1 mo
Average Tenure
4 yrs 3 mos
Current Experience

Icertis

2 roles

Senior Director, Marketing Operations

Promoted

Feb 2025Present · 1 yr 3 mos · Remote

  • Manage Marketing Operations and Channel Management team of 6, driving MarTech optimization, campaign execution, and revenue-focused reporting. Leading and building AI initiatives, including automated account research workflows and AI-powered content generation for personalized outreach.
AI Workflow AutomationMarketing OperationsMarTech OptimizationCampaign ExecutionRevenue-Focused Reporting

Director of Marketing Operations

Feb 2022Present · 4 yrs 3 mos · Remote

  • Lead Marketing Operations team of 7 responsible for managing & optimizing MarTech infrastructure & roadmap, executing global marketing campaigns, improving process & efficiency, and establishing KPIs for marketing performance measurement and reporting.
MarTech InfrastructureGlobal Marketing CampaignsProcess ImprovementKPI EstablishmentMarketing Operations

Apriori technologies

Director, Revenue Operations

Oct 2021Feb 2022 · 4 mos · Atlanta, Georgia, United States · Remote

  • Subject Matter Expert in top-of-funnel reporting, marketing automation and technology, lead management and data management processes. Responsible for campaign execution (Marketo), data measurement & reporting (Tableau), and lead management infrastructure (Ringlead, Salesforce).
Top-of-Funnel ReportingMarketing AutomationData ManagementCampaign Execution

Collibra

Senior Manager Marketing Operations

Apr 2020Oct 2021 · 1 yr 6 mos · Atlanta, Georgia, United States

  • Built marketing automation and technology infrastructure, migrating from Eloqua to Marketo, implementing lead scoring, automated nurtures, lead management, data privacy & GDPR, and sales handoff processes. Led a team that implemented a cross-functional, end-to-end intake and execution process via Asana, leveraging automated intake forms, templates, and calendar for full marketing activity visibility.
Marketing AutomationLead ScoringData PrivacyCross-Functional ProcessesLead Management

Sap ariba

2 roles

Senior Manager Marketing Operations

Mar 2019Apr 2020 · 1 yr 1 mo · Greater Atlanta Area

  • Led a team of 5 Marketo Power Users responsible for global marketing program execution, completing 300+ projects, and 1,300+ sub-projects, including 250+ email, webinar, event, nurture, & content programs.
Global Marketing Program ExecutionProject ManagementEmail MarketingMarketing Operations

Marketing Automation Manager

Apr 2017Mar 2019 · 1 yr 11 mos · Greater Atlanta Area

  • Built an end-to-end lead management process through a custom Marketo to CRM integration, implementing a Revenue Cycle Model, multi-dimensional lead scoring, custom lead grade segmentations and sales routing. Launched 16 automated nurture programs and implemented 10 integrations into Marketo, while establishing GDPR and data privacy compliance infrastructure.
Lead ManagementRevenue Cycle ModelGDPR ComplianceMarketing Automation

Applied systems

Demand Generation Manager

Nov 2016Apr 2017 · 5 mos · Greater Atlanta Area

  • Responsible for global campaign management and execution, MarTech infrastructure and optimization, process improvement, and data management.
Campaign ManagementData ManagementProcess ImprovementDemand Generation

Rocket software

Marketing Manager

Sep 2010Nov 2016 · 6 yrs 2 mos

  • Developed and executed multi-channel, multi-touch, and multi-persona campaigns including email, webinar, inbound, event, and nurture campaigns, supporting demand generation across 4 product lines.
Multi-Channel CampaignsDemand GenerationMarketing Management

Thurbert baker for governor

Deputy Finance Director

May 2009Aug 2010 · 1 yr 3 mos

Reece & associates

Intern

May 2008Sep 2008 · 4 mos

  • Supported legal and public affairs consultants in advising US Presidents, Governors, and top-tier corporate leaders
  • Collaborated with various clients to author press releases and clear, concise government relations materials
  • Planned and executed events and local fundraisers for Georgia legislators and business clients
  • Conducted strategic planning for nonprofit clients and in-depth research for corporate clients
  • Leveraged expertise in marketing/business communications to optimize website copy and experience

The leon h. sullivan foundation

Intern

Jan 2008Jan 2008 · 0 mo · Arusha, Tanzania

  • Served as key support in planning this world-renowned international event in Africa, attended by 4K+ business leaders, government officials, athletes, entertainers, and people of global importance to raise awareness and opportunities for the people of Africa
  • Researched and presented on various topics for breakout sessions and forums
  • Worked closely with Sam Cherribi, past member the Netherlands Parliament, to develop presentations on environmental sustainability, corruption, and infrastructure in Africa
  • Attended to leaders of the Leon Sullivan Foundation, including Dr. Andrew Young, Hope Masters, and Rev. Jesse Jackson

Education

Emory University

BA — Sociology

Jan 2005Jan 2009

Emory University - Goizueta Business School

Business

Jan 2005Jan 2009

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