Apr 2014 – Apr 2020 · 6 yrs

• Provided administrative support to IT staff domestically and internationally. Included: daily operations and events coordination; vendor and account management; project management; invoice processing; procurement; contract creation and management; calendar management/scheduling; coordination of travel requests/arrangements and staff exchanges/assignments; expense reporting and KPI tracking; creation and maintenance of organizational charts.
• Collaborated with members of the Finance, Purchasing, Accounts Payable, Payroll and Legal teams to simplify processes, increase efficacy, ensure compliance and adherence to best practices, and troubleshoot any issues that arose.
• Maintained a complex, swiftly-changing calendar, prepared for and coordinated meetings, created contracts and obtained authorizations, scheduled travel plans and accommodations for VP, Directors, Management and Department team and served as administrative liaison, managing correspondence and communication flow with Sony groups, vendors and industry contacts.
• Consistently solicited feedback from organizational leadership, researched training as well as travel options and worked with multiple vendors to identify the best applicable solutions to an individual and/or team's needs at the most economical price; and measured various factors to determine ROI and whether alterations needed to be made to specific training/organizational content and/or business models to ensure success and mitigate risk.
• Assisted with the boosting of team morale as well as the implementation of mindfulness and work/life balance, which in turn affects stress levels, satisfaction and productivity.
• Continually improved upon processes and procedures to reduce work time and cost to meet bottom line business needs without compromising work quality.

May 2013 – Oct 2013 · 5 mos · Bethany Beach, DE

• Provided personable, quality service featuring fresh, local products to support farm and ocean-to-table dining as well as sustainable practices.
• Provided stellar customer service and catering support for events such as Good Earth Market and SoDel Concept’s Farm-to-Table Dinner benefitting Delaware Adolescent Program, Inc. (DAPI) and the fundraiser at Fish On! benefitting the Global Delaware Fund.
• Provided volunteer support for Global Delaware Fund, a non-profit organization that helps local and global communities by supporting education and sustainability.

Oct 2011 – Dec 2012 · 1 yr 2 mos · San Diego, CA

• Provided quality service in a fine dining atmosphere, made a constant effort to stay up to date with restaurant offerings and policies, and collaborated with all members of the staff to ensure efficiency and customer satisfaction.
• Utilized Spanish proficiency to communicate with non-English speaking customers and staff members.

Sep 2009 – Aug 2011 · 1 yr 11 mos · Washington D.C. Metro Area

• Operations & Recruitment Manager
• Responsible for the full life cycle recruitment process for temporary, temp-to-hire, and permanent positions across numerous fields with a diverse range of clients, including Fortune 500 companies, nonprofits and associations, financial and health care institutions, and city, state, and government organizations.
• Provided direct support to the President and Vice President by managing day-to-day operations of the office and writing and editing all correspondence, proposals, and outgoing communications, including the development of direct mail and e-marketing campaigns, sales and marketing presentations, and a weekly newsletter for clients.
• Established and maintained professional relationships with potential and current clients to support business objectives.
• Served as the main point of contact for employee relations, including compensation and benefits, training, and interview coaching; responsible for payroll and invoice processing on a weekly basis.

Feb 2008 – Jul 2009 · 1 yr 5 mos · Washington D.C. Metro Area

• Served as a leader on a 16-person marketing associate team and assisted the Chief-of-Staff by providing support, identifying problems and corresponding solutions, and promoting team morale.
• Managed successful onboarding of new associates through comprehensive training schedules, mentorship assignments, and weekly sessions focusing on skill sets essential to the Associate role, including the mastering of scripting, outreach techniques, marketing strategies and internal systems as well as best practices surrounding prospect to client conversion and relationship management.
• Contributed to the Senior Marketing Associate Roundtable (S.M.A.R.T) to create and implement process improvements across all areas of the Marketing Associate role: Onboarding, Training, Career Pathing, Facilitating Healthcare Reform Discussions and Database Maintenance.
• Provided administrative and strategic support to the Director to create new business opportunities resulting in over $1.2 million in revenue; performed research, gathered business intelligence on qualified organizations, leads, and prospects, and proactively scheduled marketing meetings.
• Cultivated relationships with senior-level industry executives from hospitals across the nation to secure business by understanding organizational priorities, matching products and services to short and long-term needs, and serving as a go to resource for best practice based solutions.
• Served as volunteer and community service coordinator as well as marketing collateral liaison for the team.

Jun 2007 – Aug 2007 · 2 mos · Australia

• Led small groups of international students along the East coast of Australia to develop their independence, leadership, teamwork, communication and socialization skills; empowered and counseled students to set realistic goals, create a course of action in which their goals could be attained, and encouraged them to reach their full potential as individuals.
• Assisted in the organization of the itinerary, coordinated schedules, and delegated daily tasks to each student to ensure the program ran smoothly; documented all accounting and financial information for business record purposes and future use.

May 2007 – Dec 2007 · 7 mos · Sydney, Australia

• • Provided quality service for various events and functions (business lunches and meetings, parties, dinners and receptions) to ensure customer satisfaction.

May 2006 – Sep 2006 · 4 mos · Bethany Beach, DE

• Assisted in managing the dining room to ensure efficiency, a positive atmosphere and working environment, and a pleasurable experience for all customers; managed guest relations and resolved any issues that arose in a professional, diplomatic manner.
• Responsible for the creation and implementation of bi-weekly schedules for staff as well as an extensive host and training manual.

May 2002 – Feb 2007 · 4 yrs 9 mos · Washington D.C. Metro Area

• Organized public relations projects for the fine dining restaurant, including contact with critical investors and participants for events and assisting in the creation of media information packets to promote the restaurant.
• Assisted with planning for charitable and social events including FarmAid and A Sugar & Champagne Affair benefitting the Washington, D.C. Humane Society.