Lissy P K — Operations Associate

With 9+ years of experience in Technical and Product Support, I specialize in building and expanding high-performing teams with deep product knowledge, strong problem-solving, and effective troubleshooting skills. I focus on mentoring and managing people, improving support processes, and driving customer satisfaction. Passionate about operational excellence, I bridge technical expertise with leadership to deliver impactful results and foster continuous growth within support organizations. I believe that great support teams are built on trust, clarity, and empowerment. By setting clear goals, improving processes, and aligning with business objectives, I have consistently driven customer satisfaction and operational improvements. I see challenges as opportunities to innovate, whether in handling escalations, streamlining workflows, or enhancing communication between support, product, and engineering teams. I have a proven track record of improving processes, reducing escalations, and fostering cross-functional collaboration with product and engineering teams. Looking forward, I am passionate about leveraging AI-driven solutions to scale support operations, enhance self-service, and provide faster, smarter resolutions. By combining human expertise with AI innovation, I aim to shape support organizations that not only solve problems but also anticipate customer needs, strengthen product value, and inspire long-term loyalty. My aspiration is to grow into a strategic leadership role where technology and people come together to deliver world-class support.

Stackforce AI infers this person is a Fintech professional with strong leadership and operational excellence in technical support.

Location: Pune, Maharashtra, India

Experience: 12 yrs 8 mos