Lokesh Nara

Product Engineer

Bengaluru, Karnataka, India8 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Expert in ServiceNow CMDB and IT Operations.
Proven track record in client onboarding and tool integration.
Strong background in process improvement and team collaboration.

Stackforce AI infers this person is a ServiceNow expert in IT Operations and Asset Management within the SaaS industry.

Contact

Skills

Core Skills

CmdbCsdmServicenow Administration

Other Skills

Service MappingDiscoveryEvent ManagementCloud ManagementWork Flow & Flow DesignerIntegrationIncident ManagementProblem ManagementChange ManagementReporting & AnalysisJavaScriptProblem SolvingPresentation SkillsTeam LeadershipMicrosoft Excel

About

Graduated from ICFAI Business School with a Master's degree in Banking and Financial Support Services, bringing a strong educational foundation to the IT industry. Currently serving as ServiceNow CMDB Lead at ADP, working on implementing IT Operations and Asset Management solutions. Collaborate with teams to leverage IT datacenter technologies, ServiceNow CMDB/CSDM, service mapping, discovery, event management, and cloud management for impactful business outcomes. Previous ServiceNow-related roles have included client onboarding, tool integration, and troubleshooting activities at Mphasis and HDFC Bank. Core competencies include CMDB, CSDM, and Service Mapping, supported by certifications such as ServiceNow Certified System Administrator and ITIL® Foundation. Dedicated to contributing to seamless IT operations through expertise and collaboration.

Experience

8 yrs 8 mos

Total Experience

2 yrs 2 mos

Average Tenure

2 yrs 4 mos

Current Experience

Adp

ServiceNow CMDB Consultant

Feb 2024 – Present · 2 yrs 4 mos · Hyderabad, Telangana, India · Hybrid

1.) Responsible for delivering implementations focused on IT Operations and Asset Management leveraging IT Datacenter technologies, SAM, DevOps and cloud initiatives with ServiceNow applications that focus on CMDB/CSDM, service mapping, discovery, event management, and cloud management.
2.) Contribute to and maintain a showcase of ITOM and ITAM solution configurations, stories, and test use cases created on the ServiceNow platform.

CMDBCSDM

Mphasis

ServiceNow ITOM Admin

Sep 2022 – Feb 2024 · 1 yr 5 mos · Bengaluru, Karnataka, India

Worked Extensively on Onboarding Different clients and integrating different Monitoring Tools in ServiceNow.
Worked on Different Integration Methods like Connect Based,SNMP Based and Mid Web Server.
Deployed Mid Servers and also troubleshooted the mid servers for both the Windows and linux machines.
Worked Extensively on Creating the Discovery Schedules and also based on the requirement worked on the discovery Patterns and ServiceMapping.
Worked Extensively on Event rules, alert Co-relations,alert management
Rules and done the troubleshooting methods that are related to events, alerts and incidents.
Worked On Decommissioning /commissioning of CMDB CI's.

ServiceNow AdministrationWork Flow & Flow Designer