Mar 2022 – Sep 2022 · 6 mos · Bengaluru, Karnataka, India

• Defining Customer business structure and associated Cisco assets that will be managed under the Service
• Preparing and executing the initial Service Delivery Plan and keep in current
• Perform process assessment on existing asset/contract management capabilities that are currently in use by the Customer and/or Partner.
• Identifying asset management target areas that need improvement and create remediation plan and
• Agree set of common objectives / Customer priorities obtained via business outcomes discussion to set key KPI's to be used to measure the success of the service delivery
• Develop and implement detailed processes with Customers to handle regular maintenance of their Installed Base
• Document, manage, execute, and track changes as they are made to IB - these are typically referred to as (Moves, Adds, Changes & Decommissioning)
• Capture and report on key KPI's tied to agreed Business Outcomes
• Provide delivery of standard reports per the Asset Management service description
• Convey data as information from IB analysis results and take necessary actions as necessary
• Prepare and participate in Quarterly Business Reviews (QBR) with Customers.
• Provide Account Support for Cisco Asset Management related topics
• Cisco DNA License ELP creation
• Cisco Network Asset Discovery reconciliation

Apr 2019 – Feb 2022 · 2 yrs 10 mos · Chennai, Tamil Nadu

• Hardware Asset Management Roles and Responsibilities:
• HAM Solutions preparation for Clients RFP submission and Participating in discussion with Bid team
• for all HAM related technical queries
• Coordinate with management in utilizing the asset management tools to analyze, review and track asset data.
• Lead and manage asset control processes to monitor accountability identification, maintenance, location and contracts.
• Manage asset reconciliation and asset disposal process Governance
• Oversee recruitment, training, performance appraisals & conflict handling for Team members.
• Lead and educate team about company policies and ways of working for daily administration of the asset management activities.
• Lead & Manage inventory management, contribute to asset procurement and shipment receiving team.
• Collaborate with management to define cost savings, asset compliances, service improvements & CSAT.
• Prepare and manage IT asset capital and expense budgets.
• Ensure audit compliance for the IT assets – internal & External both.
• HAM Process and Data Maturity Assessment,
• OT (Operational Technology Asset and CI Management)
• Software Asset Management Activities
• Analyze the software license requirement and purchase/renew the right quantity
• New Supplier onboarding and Vendor Management
• Contract Management- Finalizing the agreement or contract with supplier by coordinating with multiple stake holders like legal security and Procurement team
• Enterprise license Position Report Creation and Remediation
• Software usage Optimization and Reclamation
• Knowledge on Microsoft, Adobe, IBM, Compuware Mainframe, Redhat licensing
• Experience in Renewing Microsoft, Adobe, IBM and other publishers for Banking customers and IT organization
• ILMT, MS VLSC, Adobe Creative Cloud Portal working Knowledge
• Good understanding on MSDN, User CAL and Device CAL
• SAM Process and Data Maturity Assessment, Recommendation and Implementation of Best Practices

Mar 2015 – Oct 2016 · 1 yr 7 mos · Chennai Area, India

• Hardware Asset Management. ITAM Governance. HAM process implementation. Reconciliation. Business requirement Collection. Asset accuracy improvement project. incident management.

Oct 2016 – Apr 2019 · 2 yrs 6 mos · Trivandrum, Kerala

• Governing IT Hardware Asset Management Process across Global (140 Countries)
• Ensure Data accuracy of the ITAM Data Base throughout its lifecycle state
• Training the Asset Management Process activities for all country technician to implement the ITAM Process
• Automating the Existing Manual Reporting and Process steps
• Monitoring the inventory Aging and threshold for 140 countries
• Defining, Monitoring and improving the Metrics
• Resolving Audit findings and discrepancy in Database
• Incident and Change request queue monitoring and resolving ticket
• Process improvement idea submission, co coordinating with Business Analyst and Developers to ensure the successful implementation of new ITAM Process initiatives
• Conducting weekly, Monthly meeting with Global Leads and share the overall ITAM metrics and process improvements
• Special Projects Handled:
• Storage Data Cleanup and Asset Management activities implementation
• Secondary PC Verification
• Inventory Reduction Project
• Disposal Process improvement
• Share point redesign based on Asset lifecycle
• Automated Storage Asset metric report using Alteryx
• CMDB Project
• Robotic Process Automation (Automating IT Asset Process, involved in requirement submission, Testing and Monitoring

Aug 2011 – Feb 2015 · 3 yrs 6 mos · Chennai Area, India

• Asset tracking,multi source reconciliation of assets eg active directory,Auto discovery&procurement data. E2E metric reporting

Dec 2010 – Aug 2011 · 8 mos · Chennai Area, India

• Telecom billing queries and escalation handling

Jul 2005 – Jan 2010 · 4 yrs 6 mos · Mumbai Area, India,bhilai raipur,jamshedpur,seoni

• Planning, costing,order management, Reporting, billing. Billing reconciliation,material reconciliation. Quote comparison. Client relationships