Dec 2023 – Sep 2024 · 9 mos · Gurugram, Haryana, India · On-site

Jun 2023 – Dec 2023 · 6 mos

• Roles & Responsibilities
• Directly managing a team of 70+ members, including product managers, support engineers, and AI
• associates at Sprinklr, to develop a Unified - CXM SaaS platform for the world’s leading brands,
• providing actionable insights and enabling seamless, data-driven strategic decision-making.
• Product & AI Innovation
• Social: Re-designing the Reporting module from the scratch for Social product in Sprinklr to help
• brands in making their social media strategy seamlessly.
• LLM: Built and deployed in-house LLM and NLU multi-lingual models for 50+ clients which generated $
• 20Mn ARR.
• ChatGPT Innovation: Ideated & released 20+ ChatGPT powered features - empowering chat/voice bots
• and reducing time to insights.
• VoiceBots: Launched AI Voicebots in 15 languages for the CCaaS product to provide personalized and
• immediate support to the 10Mn customers from industries like banking, airlines etc.
• Product Strategy & Growth
• Designed Product Startegy and prioritized Product Roadmap, aligning with the product vision and
• benchmarked competition by defining value proposition.
• Increased User Adoption by +20% for the new ChatGPT features and enhancements in the platform.
• Top Product-Assisted News Logos and Upsells ($6M+ ARR): Amazon, Reckitt, McLaren, Roche , Disney.

Dec 2022 – Jun 2023 · 6 mos

Jul 2021 – Nov 2022 · 1 yr 4 mos

Jan 2020 – Jun 2021 · 1 yr 5 mos

Jul 2019 – Jan 2020 · 6 mos · Gurgaon, India

• Engaged as a Product analytics Lead for B2B business in Airtel with Product Engineering, QA, UX and cross group collaboration of 5 product teams to execute on coherent, compelling Analytics vision.
• Worked with CPO and SVP’s to model, analyze and build an innovative set of metrics (KPIs) for a new self -service product which increased the CSAT score by 15% .
• Designed a data transformation process that increased the business efficiency by 30% while managing a UI/UX and development team to automate performance scorecards for 500+ Airtel Customer Care stores.

Jan 2019 – Jul 2019 · 6 mos · Gurgaon, India

• Employed as a consultant with one of the Ministries of Government of Saudi Arabia and created the product recommendation engine using advanced analytics and decision algorithms.
• Published 50+ platform dashboards on the ministry website to increase the registration rate by +10% .
• Engineered analytical solutions by using Predictive Modelling techniques like Random Forests, Decision Trees, KNN and Logistic Regression etc.
• Executed an end-to-end project of propensity model which decided target audience and increased the sales of product bundles by 30 % for a leading telecom in Africa.

Apr 2017 – Jul 2019 · 2 yrs 3 mos · Gurgaon, India

May 2016 – Jan 2017 · 8 mos · Noida Sector - 10

• Conducted market research for all the verticals of the company using statistical methods and data analysis to identify emerging markets and customer segmentation.
• Took leadership inside the pre-sales technical advisory team to identify new potential clients which resulted in winning a portfolio of clients achieving 40% increase in average project profit.