Jun 2023 – Jul 2024 · 1 yr 1 mo

• Orchestrated full-spectrum HR operations (Talent, Engagement, Compliance) and financial governance (Expense/GST in Tally), ensuring 100% audit accuracy.
• Managed Internal Job Postings (IJPs) and end-to-end recruitment for IT/Non-IT roles, guaranteeing seamless onboarding alignment with organizational demands.
• Led Zimyo HRIS implementation to streamline payroll, attendance, and reimbursements, significantly reducing processing time and operational errors.
• Implemented Performance Improvement Plans (PIPs) with transparent pre-PIP counseling and monthly progress reviews to drive development-focused management.
• Designed impactful engagement programs and grievance redressal frameworks, elevating workplace culture and employee recognition.
• Conducted soft skills workshops for 50 employees, yielding measurable advancements in cooperative strategies and workplace communication.
• Maintained impeccable compliance record with statutory regulations (PF, ESIC, PT), ensuring 100% legal adherence.

Apr 2022 – May 2023 · 1 yr 1 mo

• Directed rapid workforce expansion from 300 to 500 headcount, managing IT integration and orientation for 200+ employees across multiple locations.
• Transformed onboarding experience, elevating New Hire Satisfaction (OSAT) from 78% to 90% through tailored support and proactive follow-ups. Achieved rapid promotion from HR Specialist to Senior HR Specialist within 3 months due to exceptional leadership capability.
• Supported error-free payroll management for 500+ employees with 100% statutory compliance (ESIC, PF, P Tax) and accurate F&F settlements.
• Optimized Salesforce HRIMS usage to maintain precise employee records, manage administrative inquiries, and ensure data confidentiality.
• Facilitated 'Feed Forward' performance management system implementation, increasing employee engagement and goal alignment.
• Administered comprehensive wellness programs (vaccination drives, maternity protocols) and handled grievances to uphold organizational integrity.
• Played a key role in HR audit readiness for ISMS audits, supporting documentation management, employee record accuracy, policy adherence, and coordination with stakeholders to ensure audit preparedness and compliance.

Sep 2018 – Sep 2021 · 3 yrs

• Established foundational HR infrastructure including Recruitment, Policy Development, and Compliance, authoring the organization's first comprehensive HR Manual.
• Orchestrated end-to-end recruitment processes aligned with strategic growth needs. Maintained comprehensive employee records ensuring compliance with ESIC/LWF requirements, safeguarding the organization against legal challenges.
• Pioneered the organization's first formal PMS, institutionalizing PIPs to systematically bridge skill gaps. Conceptualized and implemented a 360-degree performance evaluation framework and Employee Reward Program, elevating team morale.
• Authored a comprehensive HR manual from scratch, centralizing all key policies and aligning HR operations with broader organizational objectives to ensure consistency, compliance, and business impact.

Jun 2015 – Jun 2016 · 1 yr

• Administered core HR functions—recruitment, onboarding, employee engagement, and administrative operations. Managed candidate sourcing and selection processes for open positions; implemented engagement initiatives fostering positive work environment.

Dec 2012 – Dec 2014 · 2 yrs

• Led customer care team achieving consistent monthly targets and KPIs; developed complaint resolution procedures ensuring high customer satisfaction. Collaborated with Sales and Service departments implementing preventative measures; monitored performance data driving continuous improvement.