Jun 2024 – Jun 2025 · 1 yr · Toronto, Ontario, Canada

Feb 2023 – Dec 2023 · 10 mos · Toronto, Ontario, Canada

• Designed LLM-Powered ChatBot using Retrieval Augmented Generation (RAG) Architecture
• Integrated Course Hero’s internal knowledge base for context augmentation, increasing chat response accuracy and user engagement with academic queries
• Worked with 4 cross-functional teams—design, ML, analytics, and front-end, ensuring effective communication, streamlined integration, and feedback loop
• Implemented using NodeJS/Typescript using Backend for Frontend (BFF) design pattern
• Supported dynamic prompt generation and LLM model choice depending on user query characteristics like MCQ vs free text, subject classification, topics, etc
• Increased Discovery and CVR by incentivizing users to convert to the premium tier by surfacing academic documents relevant to the query
• Conducted code reviews and maintained coding standards ensuring quality and reliability
• Perform pager duties including unblocking code pipelines and monitoring for and resolving system errors

Nov 2021 – Nov 2022 · 1 yr · Toronto, Ontario, Canada

• Led Image Optimization Project for 70 Million images
• Cross-functional collaborations with teams handling marketing, backend, frontend, app and analytics for requirement gathering and analysis
• Led team of 3 engineers through the project lifecycle of requirement gathering, cost analysis, implementation, integration and adoption, maintaining documentation at each step
• Proactively identified potential bottlenecks and adjusted ticket assignments to maintain optimal efficiency, resulting in a cohesive and synchronized effort throughout the project lifecycle
• Made changes across the tech stack including S3 lambda triggers, ETL pipelines, Python APIs, DynamoDB, and PostgreSQL
• Develop tooling and technical standards for Properly’s backend codebase
• Standardized existing repositories by homogenizing code structure using FastAPI and Serverless
• Standardized CI/CD through reusable workflows using Github Actions used by 8 downstream codebases for testing and deployment flow
• Create and maintain Archival Real Estate (2003-present) ETL pipelines in Apache Airflow
• Collaborate on project prioritization using the RICE method quarterly, and weekly sprint planning

Sep 2017 – Jun 2021 · 3 yrs 9 mos

• Own the development of Survey System for Sales/Service phone calls
• Developed both Frontend and Backend in Django/Bootstrap for surfacing surveys that agents took while listening to sales/service phone call recordings
• Generate call scores and weekly/monthly reports from Survey Responses to help floor team leaders assess sales/service agents communication skills and recommend appropriate training
• Included features to update surveys, focus surveys on particular agents, maintain annual call scores for each agent, randomly re-survey a call to check correctness of old survey
• Generated reports showing direct relationship between higher survey score and higher sales leading to an agent’s bonus being connected to her monthly survey score
• Set standards for and Modernize APIs with Django/DRF and decouple frontend from backend
• Port existing Django pages to DRF and use Datatables to decouple FE and BE
• Set standards for pagination, filters and API usage across the website
• Re-wrote the Reporting System, fixing issues for sales/service/expenses etc across reports
• Developed the frontend of a Travel Portal in VueJS
• Developed landing page containing search and filter for Hotel room selections
• Developed Hotel Room page having room properties

May 2016 – Aug 2017 · 1 yr 3 mos

• Designed and developed core backend of primary API server. Used NodeJS, PostgreSQL, ElaticSearch, and Redis as our backend tech stack in an AWS environment
• Oversaw on-call duties to guarantee continuous availability of production servers, ensuring operations during and after releases, data migrations etc
• Participated in hiring and mentored 4 new engineers in backend development

Jan 2015 – Feb 2016 · 1 yr 1 mo

• Developed a hybrid Mobile Application using Ionic framework.
• Developed an Admin panel in AngularJS for a Retail Aggregation platform (Fabence).

Jul 2014 – Dec 2014 · 5 mos

• Developed a WYSIWYG editor using Javascript and DustJS templating