Madhup R — Operations Associate
Experienced product leader with expertise in Product Growth | Adoption | UX/CX | Product Content & UI Messaging | Product Learning | Product Marketing | Support & Sales Enablement. Skills span across API management & security, data, AI/ML, analytics, payment, fintech, middleware, integration, cloud, SaaS, PaaS, IaaS products and solutions. Passionate about product-led growth (PLG), driving product growth, adoption and user journeys through engaging content experience (CX), seamless user experience (UX), and self service product solutions. I specialize in: # Crafting Frictionless Journeys: From onboarding to engagement, I simplify every UI step via connected content experience. # Empowering Self-Service: I simply content experience (CX) and user experience (UX) - user-friendly product tours, in-app assistants, product docs, KBs, and videos for conquering challenges. # Data-Driven Decisions: Leveraging Analytics tools (GA4, Looker, Tableau, Excel) to track every click and tap to gain insights into user behavior, product and content usage patterns, and areas for features improvement. # Unleashing Product Potential: Developing digital content adoption (DAP) strategies to highlight and promote key product features through in-product messaging, targeted campaigns, and user education. # Growth & Product Marketing: Aligning with marketing, sales, and support for growth goals. Provide growth insights to influence product roadmap and product marketing strategies. # Feedback Loop Mastery: Listening to user voices and implementing mechanisms to collect user feedback and insights on content experience (CX) for continuous product improvement and growth. Skills: + Strategy and vision | Data analysis and interpretation | Prioritization and roadmapping + Cross-functional collaboration | User psychology and behavior | Metrics and analytics + Content experience (CX) optimization | Onboarding and education | Product engagement + UI messaging & docs | Product & content marketing | Sales & support enablement
Stackforce AI infers this person is a SaaS and Fintech expert with a focus on product growth and user experience.
Location: Bengaluru, Karnataka, India
Experience: 20 yrs 3 mos
Skills
- Product Growth
- Product Management
- Api Adoption
- User Experience
- Developer Experience
- Content Strategy
- Customer Education
- Sales Enablement
- Product Strategy
- Solution Architecture
- Product Marketing
Career Highlights
- Expert in product-led growth and user engagement.
- Proven track record in driving product adoption strategies.
- Skilled in crafting seamless user experiences and content.
Work Experience
Confluent
Manager, Docs and AI Enablement (9 mos)
Senior Technical Writer (2 yrs)
Hypersonix Inc.
Head, Product Enablement | Content Experience - Pricing Intelligence AI Platform (2 yrs 1 mo)
Oracle
Principal UA Developer - OCI Platform | Developer Adoption (1 yr 2 mos)
Zeta India
Head, Developer Docs - Enterprise Banking PaaS (1 yr 1 mo)
ThoughtSpot
Information Architect - Enterprise BI Platform (4 mos)
Directi
Product Consultant | Content Head - Enterprise Payment Platform (2 yrs 10 mos)
Cognizant
Manager | Architect | Consultant - Mobility & Video Intelligence Platform (2 yrs 2 mos)
Apigee
Information Developer - API Management and API BaaS Platform (3 yrs 4 mos)
Various
Various Technical Support | CMS Roles (5 yrs 2 mos)
Education
Master's degree at Bangalore University
