Madhuvanthi N. — Operations Associate
I am a Counseling Psychologist with a Master’s in Clinical Psychology, with a career that bridges psychology, talent acquisition, customer experience, and large-scale operations. My journey began in the mental health space, where I earned my skills in empathy, active listening, and human behavior. Transitioning into talent acquisition, I drove end-to-end recruitment for diverse clients, building expertise in stakeholder management and organizational growth. At Zomato, I advanced from Customer Experience Associate to leading high-value order operations, where I strengthened my capabilities in customer satisfaction, conflict resolution, and process optimization. Over 11 months, I managed complex workflows, streamlined service delivery, and contributed to team development through onboarding and training initiatives. Currently, I serve as an Operations Associate for Greening India, Zomato’s sustainability initiative, where I oversee statewide project operations in Tamil Nadu. In this role, I collaborate with NGOs, farmers, and on-ground teams to manage procurement, monitor progress, and drive impact. My efforts have supported plantation across 1000 acres, contributing to scalable environmental outcomes and reinforcing my passion for creating meaningful, people-centered change.
Stackforce AI infers this person is a versatile professional in Environmental Sustainability and Customer Experience sectors.
Location: Gurugram, Haryana, India
Experience: 2 yrs 4 mos
Skills
- Operations Management
- Sustainability
- Customer Experience
- Problem Solving
- Human Resources (hr)
- Management
- Counseling Psychology
Career Highlights
- Led large-scale sustainability projects impacting 1000 acres.
- Expert in customer experience and operational excellence.
- Strong background in psychology and talent acquisition.
Work Experience
Zomato
Operations Associate (10 mos)
Associate in Customer/User Experience (HOV) (9 mos)
Associate in Customer Experience (2 mos)
Arthan
Associate in Talent Acquisition & Operations (6 mos)
Erekrut... Recruitment Made Easy
HR- Talent Acquisition Intern (1 mo)
Gateway Wellness Rehabilitation Centre
Trainee Psychologist (3 mos)
LUDIFU (Let Us Do It For U)
Human Resources Executive (1 mo)
Centre for Understanding Brain Behavior Emotion (CUBBE)
Trainee Psychologist (1 mo)
Vivekananda Psychiatric Clinic
Clinical Psychology Intern (1 mo)
Education
Post Graduate Diploma at Symbiosis Centre for Distance Learning
Master of Science - MS at Christ University, Delhi NCR
Bachelor's degree at Christ University, Bangalore
Business/Commerce at CS Academy
