Mahammad Zafer Sheik R D

Software Engineer

Bengaluru, Karnataka, India3 yrs 2 mos experience

Key Highlights

  • Experienced in troubleshooting and optimizing desktop systems.
  • Strong commitment to user satisfaction and IT support.
  • Currently expanding knowledge in cybersecurity.
Stackforce AI infers this person is a Desktop Support Engineer with a focus on IT infrastructure and user support.

Contact

Skills

Core Skills

Desktop SupportUser Support

Other Skills

Amazon Web Services (AWS)Analytical SkillsBorder Gateway Protocol (BGP)Cloud SystemsCustomer SupportCyber Best PracticesCybersecurityDomain Name System (DNS)Dynamic Host Configuration Protocol (DHCP)FirewallsGitHubIDPsIPSInternet Protocol Suite (TCP/IP)Linux

Experience

3 yrs 2 mos
Total Experience
3 yrs 2 mos
Average Tenure
3 yrs 2 mos
Current Experience

Opt it technologies (i) pvt. ltd

Desktop Engineer

Apr 2023Present · 3 yrs 2 mos · Bengaluru, Karnataka, India · On-site

  • Currently handling 4 different Clients On-Site.
  • Key Responsibilities:
  • · Providing outstanding user support for clients via a ticket portal, addressing technical issues related to hardware, software, and network systems.
  • · Providing desktop support, including setup, configuration, and troubleshooting of desktop computers, laptops, and related peripherals.
  • · Assisting users with software installations, updates, and general usage issues.
  • · Ensuring the security and performance of end-user devices through antivirus and malware protection solutions.
  • · Troubleshooting and resolving issues in physical and cloud-based systems (e.g., Microsoft 365, servers, NAS).
  • · Performing routine system maintenance, updates, and backups to ensure optimal performance.
  • · Assisting with the setup, configuration, and troubleshooting of network devices, including routers, switches, and firewalls.
  • · Providing support for data backup and recovery processes to protect client data and ensure business continuity.
  • ·Resolving issues related to Zoom Meeting Room.
  • ·Handling Active Directory and Managing Assets of the clients.
  • ·Supporting the issues related to Microsoft 365, Google Suite and Zoho.
  • · Collaborating with senior administrators and other IT team members to resolve complex technical issues and implement new technologies.
  • · Communicating effectively with clients to understand their needs and provide timely, professional support
Desktop SupportUser SupportTroubleshootingNetwork ConfigurationSecurity ManagementCloud Systems

Education

Visvesvaraya Technological University

Bachelor of Engineering - BE

Jan 2017Jan 2021

ST Aloysius College, Harihar

Science — PCMB

Aug 2015Jul 2017

Government Junior College

High School

Jun 2013Apr 2015

Lions Club

Primary Schooling

Jun 2006Mar 2013

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