Apr 2023 – Present · 3 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• Currently handling 4 different Clients On-Site.
• Key Responsibilities:
• · Providing outstanding user support for clients via a ticket portal, addressing technical issues related to hardware, software, and network systems.
• · Providing desktop support, including setup, configuration, and troubleshooting of desktop computers, laptops, and related peripherals.
• · Assisting users with software installations, updates, and general usage issues.
• · Ensuring the security and performance of end-user devices through antivirus and malware protection solutions.
• · Troubleshooting and resolving issues in physical and cloud-based systems (e.g., Microsoft 365, servers, NAS).
• · Performing routine system maintenance, updates, and backups to ensure optimal performance.
• · Assisting with the setup, configuration, and troubleshooting of network devices, including routers, switches, and firewalls.
• · Providing support for data backup and recovery processes to protect client data and ensure business continuity.
• ·Resolving issues related to Zoom Meeting Room.
• ·Handling Active Directory and Managing Assets of the clients.
• ·Supporting the issues related to Microsoft 365, Google Suite and Zoho.
• · Collaborating with senior administrators and other IT team members to resolve complex technical issues and implement new technologies.
• · Communicating effectively with clients to understand their needs and provide timely, professional support