Jan 2023 – Jan 2025 · 2 yrs · Greater Bengaluru Area · Remote

• Marketplace site leader and Head of product management for the $1B+ GMV Atlassian B2B Marketplace.
• Areas of responsibility include:
• 1. Customer (App discovery, AI driven Search, Recommendations & Personalization, Privacy & Security),
• 2. Partner (Pricing and Packaging, Monetization and Trust),
• 3. Platform (deploy use cases for AI & Data reporting/marketing tools) and
• 4. Marketplace Product Support operations (App Listing/Publishing/Approvals, App violations and App Security).
• General Manager directly responsible for driving the Marketplace revenue & monetization (GMV/ARR growth), business metrics & OKRs + Product vision, strategy and roadmap execution.
• Work closely with the Ecosystem team to drive extensibility of our products, development and adoption of partner Apps and reduce churn.

Jan 2020 – Jan 2022 · 2 yrs · San Francisco Bay Area · Remote

• Led Technical Product Management org for Global Operations & Logistics (Global Org of 1000+Engineers working with 121 Product Mgr's).
• Product Executive Lead for Nike's Digital First Supply Chain (DFSC) Digital transformation & Platform strategy delivering successful Product North Star and Outcomes across key priorities.
• Areas of responsibility include:
• Lead overall product organization for Nike.com/Stores for GOaL org including Order Management, Inventory, Fulfillment, Logistics/Transportation/Cross Border trade, Warehouse Management, Returns (Total Product Org of 121: Direct reports included 6 Sr Directors, 45 FTE’s/76 Contractors).
• Enabled key AI driven use cases in Order management, Inventory and Fulfillment.
• Technical lead for Sustainability for Global Ops and Logistics.

Jan 2016 – Jan 2020 · 4 yrs · Sunnyvale · On-site

• Led several Product management teams in multiple areas: Omni-inventory, Logistics item data, Post-purchase experience, Health and Wellness, Gift cards, Post-paid Wireless, Baby Registry, Home Services & International (as Supply Chain Tech).
• Applied AI/ML to develop innovative Fraud detection models for Returns abuse (US Patent 81405277).
• Developed AI/ML-enabled solution to improve Inventory accuracy and availability (improvement of xx bps).
• Created end to end post-purchase Customer experience for Omni-channel Returns in US (Desktop, Mobile, Contact center and In-store). Pioneered the marketplace returns for Walmart.com, with the new returns to store feature for 3P items/sellers (US 5755US01). Led to +xx improvement in NPS and +$xx GMV conversion while monetizing value for Walmart Dotcom.
• Led the Global product and service supply chain innovation team to create new Service revenue streams in Marketplace (Home services), expand Cross border trade (China/Chile) and onboard/launch International sellers in US.
• Created the Go To Market strategy, led business development and contract negotiations to launch new home services offering in 7 weeks (https://homeservices.walmart.com), and managed the overall “innovation funnel” from ideation to rapid deployment and scale by working with Product, Engineering, Legal/Privacy, Finance, Infosec and other teams.

Jan 2014 – Jan 2016 · 2 yrs · Greater Seattle Area · On-site

• Global product leadership role in which I successfully drove several AI/ML initiatives that transformed self-serve capabilities for third-party sellers for Amazon Marketplace which was growing at 65+% YoY (+x% reduction in AHT/Cost per contact).
• Developed AI/ML product (RacerX) for intelligent case resolution & routing that surpassed human case quality (+x bps).
• Created tools & new AI/ML product (WMSR) that significantly improved seller listings and inventory visibility on the Amazon FBA marketplace (+x% decrease in No Listing Errors/x bps increase in AFS/z% reduction in Seller reimbursements).
• Enhanced the seller experience through innovative performance dashboards and solutions (+x bps in PRR).
• Co-led new Knowledge Platform 'Athena' that used AI/ML to track user interactions and predictive analytics to proactively address issues (+x bps in interactions, +y reduction in contacts).

Jan 2011 – Jan 2013 · 2 yrs · Elk Grove, California, United States · On-site

• Led a team focussed on Supply Chain analytics, CAPEX/Resource planning and CSAT/process improvements in Apple AMR Logistics (North America/Latin America Apple owned and 3PL facilities).
• Developed strategy and identified/implemented cross-functional initiatives with engineering, customer service and service repair operations to improve AppleCare Customer satisfaction metrics (+xx bps) and drive significant Fill rate improvements (+yy bps).

Jan 2005 – Jan 2011 · 6 yrs · Phoenix, Arizona Area · On-site

• Technical lead on Adexa Supply Chain system implementation at Intel Assembly Test Technology Development (ATTD) factory.
• Responsible for weekly Starts/Capacity planning/Output commitment/Tool requirements planning for the $2 Billion Intel factory (Fab 32). Developed a streamlined business process for the EOL ramp down of P1266 technology w/financial model that resulted in savings of $8 MM (Fab 32 Factory award in Q4,
• 2010).
• Worked as Lean Six Sigma (LSS) Black Belt in Wafer Fab with focus on special projects to reduce cycle time and variability, mentoring green belt candidates and business development of LSS program for worldwide Fab/Sort organization.
• Implemented Lean Heijunka/Factory physics based Wafer starts model that reduced segment cycle time and variance at Fab 32 (published at Intel Manufacturing Excellence Conference, 2010).
• Project leader of team that re-designed build readiness supply chain and architected an innovative system solution to reduce lead-time by 75% (LSS Greenbelt project w/certified ROI of $5.4 MM).
• Editor, Manufacturing section, Intel Assembly Test Technology Journal (2006-2008).
• Provided Manufacturing Engineering leadership for Finish/Test area at ATTD.

Jan 2001 – Jan 2005 · 4 yrs · Tucson, Arizona Area · On-site

• Managed production operations (Schedule/Cost/Quality/Budget) and mentored a team of 20+ technicians and support staff in the Assembly/Test production floor.
• Developed and deployed the Management Operating system for the Continuous Improvement project and led the Assembly/Test factory to step function gains in key metrics (Output+32%, Cycle Time-38% and Cost-$3MM).

Jan 1998 – Jan 1999 · 1 yr · Chennai Area, India

• • Worked on the Mainframe/AS400 platforms on Y2K conversion projects.