Nov 2022 – Present · 3 yrs 7 mos · Delhi, India

• Manage, lead, and mentor a team of recruiters and Human Resource Executives in terms of performance, productivity, SLA compliance, and successful attainment of Recruitment and Human Resource Operations functions.
• Manage end-to-end recruitment for IT and Non-IT positions that require workforce planning, sourcing, and interviewing.
• Manage the entire end-to-end payroll process for various clients as well as internal employees. This includes various processes like monthly payroll processing, employee attendance verification, salary structuring, and coordination with finance for 100% accuracy.
• Make employee lifecycle management over the complete lifecycle, including onboarding, documentation, background checks, HRMS updates, confirmations, exits, and final settlements, a reality.
• Serving as a point of contact for client onboarding, sourcing, and onboarding new clients.
• Strong client relationships, handling of escalations, payroll queries, compliance issues, clarifications, and service delivery for a number of clients.
• Coordinate and work with internal and external stakeholders (clients, consultants, payroll vendors, and finance teams).
• Develop and maintain HR MIS reports on payroll, employee headcount, employee attrition, compliance, recruitment, and client performance dashboards.
• Improve processes related to payroll, recruitment, and HR operations for better accuracy, reduced turnaround time, improved compliance, and enhanced employee experience.
• Deal with employees' inquiries regarding payroll, leave, and benefits, and answer questions on HR policies to result in high employee satisfaction and regulatory compliance.
• Support internal audits, client audits, and compliance checks by maintaining complete, accurate, and audit-ready HR documentation.
• Follow strict data confidentiality, information security, and organizational policies with regard to statutory regulations.