Jan 2024 – Present · 2 yrs 4 mos

• Client partnership | Delivery governance | Performance & analytics | Sourcing ops improvement
• Client partnership & stakeholder management (cadence, expectations, governance)
• Delivery governance: resourcing, role allocation, SLA compliance, revenue tracking
• QBR ownership + CSAT follow-up actions
• KPI and performance management (monthly reviews, workload balancing, risk flags)
• Escalation management and issue resolution
• Billing and financial controls support
• Recruitment analytics and reporting with Recruitment Analytics Team
• Sourcing strategy and operational improvement ownership
• Supplier management & channel budget allocation
• Training materials, audits, and knowledge sharing across sourcing/coordinators
• Internal hiring, onboarding, and implementation support

Sep 2023 – Dec 2023 · 3 mos

• Sourcing Operations Delivery | Quality & Compliance | Enablement | Capacity & Cost | ATS & Tech | Implementations | Leadership
• Sourcing Operations delivery governance (metrics, reporting tools, performance monitoring)
• Quality, compliance, and process consistency across the SC function (reviews, audits)
• SC enablement through learning, best-practice, and knowledge-sharing channels (training cadence + follow-up)
• FTE planning inputs and sourcing capacity forecasting based on AM demand signals
• Ownership of progress and performance reporting for Sourcing Operations
• Ownership of SC training content and materials (onboarding, modules, updates/reworks)
• People leadership: direct report management (performance, delivery, day-to-day requests)
• SC performance management ownership across the wider SC team
• Continuous development of sourcing strategy and operational setup
• Sourcing innovation partnership with Recruitment Technology Associate (market developments + technology review)
• Strategic ownership of ATS-related topics (from a sourcing perspective)
• Cost oversight for SC operations: spend analysis, cost savings, profitability support
• Sourcing input into new client implementations and system integrations
• Participation in management meetings and contribution to long-term company strategy; proactive market input into Serendi setup

Feb 2023 – Aug 2023 · 6 mos

• Team Leadership | Sourcing Strategy | Performance & Capacity | Hiring & Onboarding | Enablement | Client Interface | Cost Awareness
• Team leadership for Sourcing Consultants: regular 1:1s, team meetings, and day-to-day coaching on sourcing progress and strategy
• Training & development planning: assess skill gaps and run a structured learning cadence for the team
• Performance management ownership for Sourcing Consultants within the team
• Hiring for the team: manage recruitment for approved roles and act as first-round interviewer/decision maker (with Manager Sourcing Center as second round)
• Onboarding ownership: plan and kick off onboarding for new team members
• Capacity and delivery oversight: monitor workload and per-position sourcing performance; provide continuous feedback
• Work allocation collaboration with other Team Leads/Coordinators to assign new positions to consultants
• Escalate capacity misalignment against framework metrics and align on actions with Manager Sourcing Center
• Hands-on sourcing delivery for a defined number of roles (multi-channel candidate generation)
• Hard-to-find talent strategy: continuously refine sourcing approaches with the team and peers
• Enablement for the wider sourcing org: organize and deliver training sessions across Serendi’s Sourcing Organization
• Support sourcing org development in partnership with Manager Sourcing Center
• Participate in approval process for sourcing-related spend (within defined scope)
• Own operational client interface for sourcing-only client assignments

May 2022 – Feb 2023 · 9 mos

• Sourcing Strategy | Multi-channel Search | Candidate Outreach & Screening | Shortlisting & Handover | Pipeline & KPIs | Employer Branding | Stakeholder Partnership | Market Intelligence
• Build sourcing strategies for assigned roles and create job ads based on intake requirements
• Generate candidates through suitable sourcing channels and search methods (active + passive talent)
• Develop and apply innovative approaches for hard-to-find profiles; continuously refine search techniques and methodologies
• Engage candidates via phone and email to create interest and assess motivation/fit
• Conduct initial qualification checks through CV review and phone/visual screenings
• Prepare and finalize shortlisted candidate files; coordinate handover to onsite Recruitment Consultants, Hiring Managers, or clients
• Manage pipeline quality and quantity for assigned roles; steer sourcing activity against internal KPIs
• Build and maintain talent networks via social media strategy; support client employer branding through sourcing activity
• Ensure timely candidate communication and feedback; maintain data hygiene by cleaning the pipeline after requisitions close
• Partner with onsite Recruitment Consultants and/or Hiring Managers on intake calibration, job ad approvals, candidate presentation, and communication
• Translate role requirements into candidate profiles together with Recruitment Consultants / Hiring Managers

Mar 2022 – Apr 2022 · 1 mo

• Advanced Research | Multi-channel Sourcing | Shortlist Prep | Iterative Search | Pipeline & KPIs | Process Feedback
• Execute sourcing strategy for assigned positions, with strong focus on research depth and speed
• Use advanced search methodologies (Boolean strings, targeted queries) and tools to identify candidates beyond mainstream networks (e.g., outside LinkedIn)
• Leverage additional sourcing channels and methods to generate relevant candidates across talent markets
• Prepare and deliver the first batch of preselected candidate profiles/files to Sourcing Consultants for review and next steps
• Incorporate feedback to run second (and when needed third) research iterations and refine the target pool
• Continuously monitor pipeline quality and quantity for assigned roles; manage own activity against internal KPIs
• Provide process feedback and observations to Sourcing Consultants to improve workflow and handover quality