Mallapareddy Anand Kumar

Customer Success Manager

India4 yrs 7 mos experience

Key Highlights

Proven track record in customer support excellence.
Expertise in identity verification and client relationship management.
Strong skills in problem-solving and customer satisfaction.

Stackforce AI infers this person is a Customer Support Specialist with expertise in B2C environments, focusing on client satisfaction and operational efficiency.

Contact

Skills

Core Skills

Customer SupportProblem SolvingIdentity And Verification AnalysisCustomer SatisfactionLogisticsTeam ManagementCustomer Retention

Other Skills

2nd Line IT SupportAccountingAccurate DocumentationActive ListeningAnalytical SkillsArticulationAttention to DetailB2B CommerceBusiness Process AnalysisBusiness Process ImprovementBusiness RequirementsChatClient Relationship ManagementCollaborative Problem SolvingCommunication

About

I am an experienced L2 Customer Support professional currently employed at VCosmos Pvt Ltd, where I have the privilege of providing top-notch customer service to esteemed clients of Flipkart. With a passion for solving complex issues and a commitment to enhancing the customer experience, I thrive in a fast-paced, customer-centric environment. Throughout my career, I have honed my skills in troubleshooting, problem-solving, and effective communication. I take pride in my ability to ensure customer satisfaction while meeting and exceeding performance metrics. My dedication to continuous improvement and collaboration with cross-functional teams has led to positive outcomes and lasting client relationships. I am excited about the opportunities that lie ahead and am always eager to embrace new challenges and innovations in the customer support landscape. If you're seeking a customer support professional with a proven track record of excellence, feel free to connect with me. Let's connect and explore how we can collaborate for success.

Experience

4 yrs 7 mos

Total Experience

1 yr 1 mo

Average Tenure

Current Experience

Revolut

Support Specialist ID & V Analyst

Dec 2023 – Feb 2025 · 1 yr 2 mos · Remote

I am a seasoned Support Specialist with a specialization in Identity and Verification Analysis, currently thriving in the dynamic environment of Revolut. My extensive experience in L2 Customer Support at VCosmos (Flipkart) Pvt Ltd has honed my skills in efficiently resolving complex issues and nurturing enduring client relationships.
In my current role at Revolut, I am dedicated to providing top-notch support and leveraging my expertise in ID and Verification Analysis to contribute to the organization's success. I am passionate about driving client success through a customer-centric approach and continuous improvement.
I thrive in fast-paced, collaborative settings and am always eager to embrace new challenges. Let's connect and explore how my skills and commitment to excellence can contribute to the success of our shared endeavors.

Identity VerificationCustomer SupportClient Relationship ManagementIdentity and Verification Analysis

Blaze

Customer Support Representative

Aug 2023 – Jul 2025 · 1 yr 11 mos · Remote

Managed high-volume live chat and email tickets, ensuring first-contact resolution where possible.
Resolved account, payment/withdrawal, and gameplay issues with speed and accuracy.
Troubleshot cross-platform problems, documenting root causes, and escalating to L2/Engineering when required.
Maintained compliance standards for fraud checks, chargebacks, and account security.
Used Zendesk CRM & Jira to track tickets, escalate bugs, and log issues.
Handled priority/VIP clients, ensuring proactive updates and personalized service.
Authored knowledge base articles & macros to improve self-service and agent efficiency.

Zendesk CRMJiraLive ChatEmail ManagementTroubleshootingCompliance Standards+2

Vcosmos

2 roles

CSA

Aug 2022 – Nov 2023 · 1 yr 3 mos · Remote

Customer Support Specialist

Aug 2022 – Nov 2023 · 1 yr 3 mos · Remote

Owned escalations and coordinated with internal teams to deliver timely, effective resolutions.
Implemented a structured customer feedback loop that increased satisfaction scores and informed product/process changes.
My work at VCosmos was instrumental in not just resolving issues, but also in transforming customer feedback into actionable insights, directly impacting product and process improvements. This proactive approach significantly elevated overall customer satisfaction.

Customer Feedback LoopEscalation ManagementProduct and Process ImprovementCustomer SupportCustomer Satisfaction

Amazon warehouse

Supervisor

Aug 2020 – Aug 2021 · 1 yr

Led daily warehouse operations during the COVID-19 period, enforcing safety standards and training associates to reduce incident risk.
Improved throughput, labor planning, and adherence to SOPs with a focus on safety and quality.
This role was critical in ensuring smooth operations and employee safety during an unprecedented global crisis. I developed strong skills in logistics, team management, and critical problem-solving on a large scale.
Successfully maintained operational efficiency and safety protocols amidst the challenges of the COVID-19 pandemic.

Logistics ManagementTeam ManagementSafety StandardsLogistics

Leo9s info solutions

Customer Service Representative

Dec 2018 – Feb 2020 · 1 yr 2 mos

Resolved inquiries via phone/email, maintaining accurate case records and documentation.
Launched a loyalty initiative that strengthened repeat business and customer retention.
Inquiry Resolution
Efficiently handled diverse customer queries.
Accurate Documentation
Ensured precise record-keeping for all interactions.
Loyalty Program
Developed initiatives for enhanced customer retention.
This role was instrumental in shaping my customer-centric approach, teaching me the importance of clear communication, diligent record-keeping, and innovative strategies to build lasting customer relationships.

Inquiry ResolutionCustomer RetentionAccurate DocumentationCustomer Support