Mallika Gupta

Associate Consultant

Bengaluru, Karnataka, India6 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Led digital transformation initiatives saving significant costs.
Expert in process optimization across diverse markets.
Strong background in data analytics and decision-making.

Stackforce AI infers this person is a Fintech and Healthcare operations expert with strong digital transformation capabilities.

Contact

Skills

Core Skills

Digital TransformationAgile Project ManagementBusiness Process ImprovementBusiness OperationsProcess ImprovementTeam LeadershipEvent ManagementDigital Marketing

Other Skills

Account openingAdobe PhotoshopAdobe Premiere ProAgile MethodologiesAlteryxAnalytical SkillsAnalyticsAttention to DetailAutomationAutomation StrategiesBFSIBankingBusiness AcumenBusiness AnalysisBusiness Analytics

About

A results-driven professional with expertise in digital transformation, process optimization, and data analytics, With hands-on experience at HSBC, NatWest, and ZS Associates, I’ve led impactful initiatives that have streamlined operations, enhanced efficiency, and driven significant cost savings across diverse markets.

Experience

6 yrs 7 mos

Total Experience

1 yr

Average Tenure

2 yrs 5 mos

Current Experience

Hsbc

3 roles

Associate Business Analyst - Corporate & Institutional Banking Transformation

Jul 2025 – Present · 11 mos · Bengaluru, Karnataka, India

Business Analyst - Global Payment Services Ops Transformation

Jan 2025 – Jun 2025 · 5 mos · Bengaluru, Karnataka, India

Global Payments Services
Acting as Product Owner proxy for ACH payment ops, identifying automation opportunities and improving efficiency.
Led consulting workshops to assess OCR for Outward Remittance, proposing automation to reduce manual effort.
Developed automation strategies for tax processing in India Payments Ops (direct/indirect taxes).

Automation StrategiesConsulting WorkshopsEfficiency ImprovementBusiness Process ImprovementDigital Transformation

Business Analyst - WPB Operations Transformation

Jan 2024 – Jul 2025 · 1 yr 6 mos · Bengaluru, Karnataka, India

Customer Communications – WPB Operations Transformation
Delivered process & digital automation improvements across APAC & International markets.
Led Product team with IT, Risk & Marketing to digitize communications in Australia, saving USD 0.2m.
Managed a global IT project to digitize paper PIN delivery, deploying secure digital channels and enhancing CX.
Created BRDs, user stories & business cases to enable data-driven decision-making.
Conducted Agile workshops to assess legacy systems, map user journeys & design TO-BE flows; ensured risk & compliance governance across APAC.
Provided data-driven insights to senior leadership to help shape the APAC digital roadmap.

Process AutomationDigital TransformationAgile MethodologiesData-Driven Decision MakingUser Journey MappingAgile Project Management

Natwest group

Operations Intern

May 2022 – Jun 2022 · 1 mo

> Analysed the client onboarding process in Commercial Banking and improved account opening conversion rates by 10% by identifying system gaps
> Reviewed & analysed a 6-month dataset of closed account applications, focusing on customer referrals
> Proposed enhancements to the onboarding application form, reducing customer referrals by 10%, and recommended streamlining customer communication templates

Data AnalysisClient Onboarding ImprovementBusiness Process Improvement

Indian institute of management tiruchirappalli

Placement Coordinator

Aug 2021 – Mar 2023 · 1 yr 7 mos · Tiruchirappalli, Tamil Nadu, India

-> Established corporate alliances and managed campus recruitment for 800+ students

Zs

Business Operations Associate

Jan 2021 – Jun 2021 · 5 mos

> Managed two business units for a top 10 U.S. pharmaceutical client (approx. $40B net revenue) as part of the Field Deployment Team
> Conducted targeting exercises to optimize sales force sizing and territory alignment using MS Excel and ZS software tools
> Automated file creation and processing using Base SAS, reducing time per file creation by 25%
> Conducted knowledge transfer sessions for 2 new team members & developed Standard Operating Procedures (SOPs) to streamline processes

Sales Force OptimizationAutomationStandard Operating ProceduresBusiness OperationsProcess Improvement

Breeze - shiv nadar university

3 roles

Advisor

Jul 2020 – Jun 2021 · 11 mos

Head Of Public Relations

Jul 2019 – Jun 2020 · 11 mos

> Handled the Public Relations sector of Breeze- the Annual sports-techno-cultural fest of Shiv Nadar University.
> Headed a team of 28 team members, we reached out to 5000+ students in 300+ colleges for the various events taking place in the fest.
> Managed the full process of Overall Championship during the fest.
> Headed the Photography Team of Breeze'20.

Member of Public Relations

Nov 2018 – Jun 2019 · 7 mos

Gyaanspace

Digital Marketing Intern

May 2020 – May 2020 · 0 mo

> Researched the potential market on various social media platforms
> Researched & analyzed keywords, hashtags, competitors’ profile and created a database for the team’s purpose

Career development center, shiv nadar university

2 roles

On Campus Job

Jan 2020 – Sep 2020 · 8 mos

> The On-Campus Job entailed managing big events such as Alumni Meet, HR Conclave, Women Summit, Convocation Ceremony, Placement process and organising webinars and talks.
> The job also required working with data and analysing it to get insights.
> Member of the Placement Committee.
> Worked on the process of Audit for NAAC Accreditation.
> Helped in building the communication, leadership and managing skills along the way.

Event ManagementData Analysis

Member of Placement Committee

May 2019 – Dec 2019 · 7 mos

Shiv nadar university student council

Secretary of Academic Affairs (Executive Student Council)

Jan 2020 – Apr 2021 · 1 yr 3 mos

Team LeadershipInterpersonal Skills

Shiv nadar university

2 roles

On Campus Job as LASC Coordinator

Sep 2019 – Dec 2019 · 3 mos

-> The On-Campus Job required coordinating and scheduling of classes in an effective manner, taking care of resources and venues.

Team ManagementSponsorship AcquisitionEvent Management

Manager of Club Panthers

Aug 2019 – Apr 2020 · 8 mos

> One of the four Managers in SNU Sports League.
> Managed a team of 90+ players of the Club Panthers.
> Worked on getting the sponsorship of Rs.30,000 for the Team Jerseys and refreshments.

Market ResearchSocial Media AnalysisDigital Marketing