May 2023 – Aug 2024 · 1 yr 3 mos · Pune, Maharashtra, India · On-site

• As the Director and Head of the Sourcing Center of Excellence (COE) and Technology Hiring Vertical, this role is responsible for driving strategic talent acquisition initiatives, optimizing sourcing operations, and leading large-scale hiring programs for technology domains. The position oversees the design and execution of innovative sourcing strategies, leverages data-driven insights to enhance talent pipelines, and ensures alignment with business growth objectives.
• Key responsibilities include leading a high-performing sourcing team, implementing recruitment technologies and automation, and fostering partnerships across business units to deliver top-tier tech talent. The role also focuses on building a future-ready talent ecosystem, and continuously improving hiring efficiency and quality through best-in-class practices.

Jan 2022 – May 2023 · 1 yr 4 mos

• Implemented aggressive talent acquisition strategy over the past 3 years to grow Pune site over 100% head count
• Partnered with the technology business to make Citi Pune a preferred employer of choice despite tough market conditions
• Championed employer branding and social media initiatives for the franchise to increase the source mix through new age channels
• Grew the TA team to support the growth as envisaged by the business and ensured 100% achievement of key targets over the past 3 years
• Drove significant growth in Diversity as part of overall Hiring Strategy
• Built Strategic Hiring Hub to support the hiring needs of other locations including region

May 2019 – Dec 2021 · 2 yrs 7 mos

• Talent Acquisition Site Lead for Pune (Technology and Operations) and Analytics for Citi India

Jul 2018 – May 2019 · 10 mos

• Drive Strategic partnership with Business, Finance, HR
• Drive Talent Acquisition for all the recruiting products of Allegis Global Solutions
• Responsible to hire revenue generators for business and work on their retention to ensure revenue targets are met
• Supporting business leaders and employees in End-to-end employee lifecycle management, including Talent management, Talent development, employee relations, retention strategy, grievance handling as well as exit process management
• Provide HR Ops/Administrative support to Business/employees
• Introduced the global and standard on boarding and induction of new hires
• Partnered with the Global L&D team to Build a business focussed learning and development plan for employees to increase their value proposition and enable them to grow
• Partnering with senior leaders to evolve the people element of the business strategy by deploying initiatives like succession planning, critical talent identification and retention, fungibility and internal movement of talent, and identifying employee skills gaps and recommend training requirements
• Developed a robust engagement plan for employees with HR & managers through measures including sessions with Leadership, rewards & recognition, round tables
• Partnering with the Compliance, legal counsel, and other key stakeholders on the identification, escalation, risk mitigation and resolution of employee relations issues
• Built a robust promotion process, mentorship program, recruitment process
• Supporting business on compensation benchmarking for new recruits & existing employees

Nov 2012 – May 2019 · 6 yrs 6 mos

Apr 2017 – Jun 2018 · 1 yr 2 mos · Pune Area, India

• Leading the RPO to manage Talent Acquisition function for Deutsche Bank across Jaipur, Pune, Mumbai, Bangalore
• Responsible for implementation and designing of the RPO solution, incorporating process re-engineering practices to transform talent acquisition function capabilities for Deutsche Bank
• Responsible for formulating SOW, KPI's, Delivery Structure, Program Objectives, Monitoring & Governance
• Manage Front/Middle/Back Office functions for the Bank to fulfil TA needs
• Managing a team of 50+ resources (recruitment/operations/on boarding) and synchronized hiring practices in alignment with the business needs
• Defining scope, deliverables, performance scorecards, governance mechanisms
• Sourcing channel optimization and build strategy for effective on time delivery
• Working extensively on Diversity targets and defining scope and long term strategy for a sustainable model
• Managed 3000+ hires in a span of 9 months
• People Management - As a manager, it is an upstream task to manage a group of people however with right Goal Setting, Open and Transparent Communication, practicing Praising and Rewarding and Consequence Management I have been able to drive large teams
• HR Policy Implementation - Communicate and drive values and expectations from a personal conduct perspective, performance management, Leaves, R&R and regular policy refreshers
• Employee engagement - An engaged employee has a positive attitude towards the organization and its values. Putting the right resource in the right role with clear goals and expectations defined and regular discussions and feedback
• People Development – Going beyond the goal sheet to understand the individuals aspirations and communicate what areas the individual needs to improve and drive consistency and discipline and device necessary trainings

Jul 2016 – Mar 2017 · 8 mos · Pune Area, India

• Responsible for designing of the RPO solution, incorporating process re-engineering practices to transform talent acquisition function capabilities
• Leading the RPO to manage Talent Acquisition function for HSBC Technologiesfor India region
• Implemented Recruitment Process Outsourcing (RPO) for HSBC Technologies
• Responsible for formulating SOW, KPI's, Delivery Structure, Program Objectives, Monitoring & Governance
• Collaborate, implement and govern Integrated Workforce Management Strategies for the regions
• Defining scope, deliverables, performance scorecards, governance mechanisms
• Creating value propositions to business and candidate from a talent acquisition standpoint
• Lowering recruitment costs and maximizing usage of various channels of recruitment
• Managed a team of 50+ resources (recruitment/operations/onboarding) and synchronized hiring practices in alignment with the business needs
• Managed HSBC transformation approach of 2016 to hire 3500+ & successfully managed the same in a span of 7months

Feb 2016 – Jun 2016 · 4 mos · Gurgaon, Haryana, India

• Responsible for creating the solutions architecture to streamline manpower supply-chain for the most demanding business line for American Express
• Creation of hiring strategies, identify process gaps, ideate remedies and execute solutions for the business that hires in excess of 2000 people every year
• Follow the (TSOV) – T(teach), S(show), O(observe), V(validate)principle
• Driving daily rigor, discipline and leadership level reporting
• Oversight of approximately 60 people and 15 vendor partners to ensure their productivity overachieves the business demand

Jan 2015 – Feb 2016 · 1 yr 1 mo · Bengaluru Area, India

• India Talent Acquisition Leader for Internal & Leadership Hiring at Allegis Group
• Manage a team of 15 individuals supporting the recruitment function in sourcing, qualifying and on-boarding the new hires
• Proactively design and create strategies to meet the annual hiring numbers which is 100% increment over 2014 hiring targets
• Manage stake holders from multiple lines of business (Contingent Staffing, Temp Staffing, RPO) and ensure they have the quality manpower delivered on time and at right cost
• Refined and created recruitment policies related to Internal Mobility, Succession Planning and Employee Value Proposition
• Closely work with HR, Business Groups for Talent Attraction and Retention strategies
• Ensure TA contributes towards social responsibilities by participating in forums to increase diversity (PWD) hiring
• Worked on RFP solutions and contributed in Sales meetings and pitched RPO solution to multiple clients

Nov 2012 – Dec 2014 · 2 yrs 1 mo · Gurgaon, Haryana, India

• Responsible for India Business recruitment (PAN India)
• Developing / driving sourcing strategy for the business
• Working with cross-functional, multi-geographic teams including Travel, Sales and Marketing
• Talent advisor to Hiring Leaders, HR managers and senior leadership & Client Relationship Management, act as consultative talent advisor to Hiring Leaders on Market Trends, American Express Brand and Candidate Experience
• Manage a team of 10 individuals supporting the recruitment function in sourcing, qualifying and on-boarding the new hire
• Measuring metrics and setting goals and targets to increase team productivity
• Measure team performance and ensure deliverables are met as per SLA’s
• Ensure teams’ compliance with all hiring protocols
• Ability to Drive Results in ambiguous & dynamic environments
• Delivered 1000+ numbers year on year

Jun 2011 – Jun 2012 · 1 yr

• Responsible for implementing and running the appropriate HR infrastructure and services for the DBOI staff for one of the businesses in Bangalore. The total span of this role being 400.
• Maintain key relationship with Operations Management Team, HR vendors including payroll, benefits & resourcing, DBOI HR Team (India & other locations).
• Responsible for handling day-to-day employee issues and coaching the management to do so.
• Partnering with respective ops management team to embed and evolve the people element of the business strategy – key aspects will include retention, training and motivation of the workforce.
• Working with the Resourcing partner to develop resource requirement plans.
• Working on the performance management/talent management and participate in the annual compensation round - promotion, bonus and salary increase processes.
• Responsible for coaching the managers on how to provide leadership to their teams and consult them as per specific requirements and needs.

Jun 2008 – Nov 2012 · 4 yrs 5 mos

• Played a pivotal role in setting up a new centre at Jaipur and managed end to end recruitment single handed.
• Engaging with Business Leads and transition team to understand the recruitment requirements (level wise, specifications, hiring timelines)
• Lead the function in business & site level reviews for the assigned stakeholders.
• Responsible for partnering with the stakeholders in standardizing and simplifying the recruitment process through automation and process improvement.
• Working with the channel partners to source for niche skills, and manage vendor relationships to optimally achieve organizational goals
• Responsible for proactive candidate talent pipelines through sourcing channels including targeted recruitment campaigns, internet searches, networking groups, database search, referrals and advertising.
• Manage movement of internal talent through IJPs and Development Centre.
• Actively Participate in HR Skips and Site Level HR activities.
• Manage reporting / MIS for Talent Acquisition..
• Managing assessment Centre and Competency based selection
• Responsible for hiring the right candidates with cost effective measures, and effective usage of sourcing channels – Employee Referrals, IJP’s, Job Portals, Campus, Vendors, Development Centre.
• Actively participate in the Diversity hiring initiatives.

Jan 2004 – May 2008 · 4 yrs 4 mos · Jaipur, Rajasthan, India

• Sourcing of candidates through Database, Job Portals, Job Fairs and Advertisement.
• Responsible for the entire backend operations for hiring in Genpact, Jaipur.
• Conduct interviews of candidates and place them in suitable processes based on their skill sets.
• Responsible for publication of the Daily Hiring Tracker and forecasting of manpower requirement for the future based on workflow and possible attrition figures.
• Participate in data handling and analysis.
• Coordinate with the training team for training of new joiners and inducting them to the shop floor.
• Additionally responsible for handling critical customers with the aim of providing remedial measures for their grievances so that they do not churn out of the system.
• Leading a team of 5 agents, responsible for Scheduling interviews, Pre joining procedures, Joining formalities, Maintaining database.