Nov 2022 – Jul 2024 · 1 yr 8 mos · Bengaluru, Karnataka, India · Hybrid

• Collaborate with cross-functional teams to identify key performance indicators (KPIs) and develop dashboards for real-time monitoring of healthcare metrics.
• Use data visualization to present complex findings in a clear and concise manner to stakeholders.
• Conduct research on deep learning models for predictive analytics in healthcare, resulting in publications in peer-reviewed journals and conference presentations.
• Manage end-to-end implementation of electronic health record (EHR) systems, ensuring compliance with regulatory requirements such as HIPAA and HITECH.
• Create training courses to educate new healthcare professionals on new IT systems and technologies, ensuring smooth transition and adoption.
• Designed AI-powered workflows and process optimization techniques to streamline healthcare operations and enhance user experience.

Aug 2020 – Nov 2022 · 2 yrs 3 mos · Bengaluru, Karnataka, India · Hybrid

• Healthcare Domain - Providers

Apr 2019 – Jun 2019 · 2 mos · Bhubaneshwar Area, India · On-site

• Obtained a pre-placement offer for the role of a Key Account Manager.
• Managed and serviced corporate clients within my portfolio, offering tailored banking solutions to meet their specific business needs after conducting thorough needs analysis.
• Established and maintained ongoing relationships with clients through follow-up meetings to gather feedback on product usage, addressing any discrepancies, and negotiating upgrades or changes as necessary.
• Generated leads for new clients and effectively persuaded them to become customers, thereby increasing business for the bank while expanding my portfolio.
• Educated customers on the benefits of e-banking and provided guidance on utilizing Internet Banking for seamless transactions, emphasizing convenience and efficiency.
• Introduced clients to user-friendly apps such as PayZapp for convenient utility bill payments, emphasizing time-saving benefits and cashback opportunities.
• Conducted engaging presentations at various colleges to promote awareness and urgency among students about the advantages of banking with HDFC Bank, fostering a new customer base.

Dec 2014 – May 2018 · 3 yrs 5 mos · Gurgaon, India · On-site

• Conducted comprehensive data analyses sessions with the executive teams every 15 days, providing insights into the performance and standing of each team. These sessions serve as a platform for in-depth discussions on the current position of each team and to foster awareness regarding the remaining targets to be achieved within the month.
• Oversaw and guided the debt collection calls managed by my team, ensuring adherence to best practices and high standards of customer service. To continuously enhance the team´s performance, I organised structured call listening sessions aimed at identifying areas for improvement.
• During my tenure with the Debt Collection team of a US Bank, I spearheaded the implementation of Speedpay as the new mode of payment via phone channels. This strategic initiative resulted in a significant reduction in customers' payment processing time by nearly half. By seamlessly integrating Speedpay into our operations, we not only enhanced the efficiency of our payment processes but also improved the overall customer experience.
• As a Subject Matter Expert, I played a pivotal role in training new hires for the Collections Executive role. Leveraging my expertise and industry knowledge, I led comprehensive training sessions to equip these individuals with the necessary skills and competencies to excel in their roles.

May 2014 – Nov 2014 · 6 mos · Bhilai, Chhattisgarh