Manish Kumar

Business Analyst

Pune, Maharashtra, India3 yrs 10 mos experience

Highly Stable

Key Highlights

Achieved 14% increase in renewals through data-driven strategies.
Reduced reporting effort by 40% via automation and process improvements.
Improved customer retention by 8% through targeted behavioral analysis.

Stackforce AI infers this person is a Data-Driven Business Analyst specializing in Revenue Optimization and Customer Retention in Fintech.

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Skills

Core Skills

Revenue & Retention AnalysisFunnel Analysis & Conversion OptimizationProcess Improvement

Other Skills

SQLPower BIData AnalysisExcel5 WhyCreative Problem SolvingBusiness AnalyticsPandasNumPyBusiness AnalysisMicrosoft ExcelPython (Programming Language)Dashboard automationTableauData Analytics

About

I identify where businesses lose revenue and fix those gaps through data-driven decisions. In my current role, I own analysis of customer funnels and drive improvements in conversion, retention, and operational efficiency. My work has led to: • 14% increase in renewals by improving follow-up and identifying high-intent segments • 8% improvement in customer retention through partner and behavior analysis • ~40% reduction in reporting effort by improving processes and automating workflows I focus on structured problem-solving — breaking down business problems, analyzing data, and driving actions that lead to measurable outcomes. Core areas: • Revenue & Retention Analysis • Funnel Analysis & Conversion Optimization • KPI Tracking & Performance Analysis • Process Improvement Tools: SQL, Python, Power BI, Excel Looking for Business and Data Analyst roles where I can own metrics and drive business impact at scale.

Experience

3 yrs 10 mos

Total Experience

3 yrs 10 mos

Average Tenure

3 yrs 10 mos

Current Experience

Icici lombard

Business Analyst

Jul 2022 – Present · 3 yrs 10 mos · Pune District, Maharashtra, India

Own end-to-end renewal and retention funnel performance across 45+ dealerships and 15+ agencies, directly impacting repeat revenue and conversion efficiency
.• Drove a 14% increase in renewal conversion by identifying funnel drop-offs, segmenting 500K+ customers, and improving follow-up execution across partner channels
Reduced Cost of Acquisition from 23% to 10% by prioritizing high-intent leads, eliminating follow-up delays, and improving outreach effectiveness
Improved customer retention by 8% by identifying at-risk segments and enabling targeted interventions based on behavioral analysis
Identified revenue leakage across multiple customer touchpoints and enabled corrective actions to improve overall conversion efficiency
Defined and tracked key business metrics (renewal rate, retention rate, conversion rate) to support performance monitoring and decision-making
Reduced reporting effort by ~40% by streamlining workflows and implementing automated reporting solutions using SQL and Power BI
Analyzed performance of renewal teams to identify execution gaps impacting conversions and follow-up effectiveness
Improved data accuracy by structuring and validating 500K+ customer records, strengthening reliability of business reporting
Automated data processing workflows in Excel, reducing turnaround time by 50–60%
Supported CRM rollout across 45+ dealerships and 15+ agencies, ensuring accurate data capture and reporting from day one
Partnered with sales and operations teams to translate insights into execution-level changes, directly influencing business decisions

SQLPower BIRevenue & Retention AnalysisFunnel Analysis & Conversion Optimization

Gabriel india limited

Interned

Jan 2021 – Jun 2021 · 5 mos · On-site

Analyzed production defect data and led a quality improvement initiative that reduced defect rates from 29% to 18% in the outer tube of shock absorbers
Monitored shift-wise production output and collaborated with supervisors to identify inefficiencies, reducing downtime by 20 seconds per production cycle
Applied basic statistical analysis and reporting to support manufacturing process optimization
Gained hands-on exposure to data-driven operational analysis and continuous improvement

5 WhyCreative Problem Solving