Jun 2017 – Jan 2020 · 2 yrs 7 mos · Pune Area, India

• I am responsible for development of Collector module of VMware’s vRealize Network Insight product.
• I am leading the customer success effort from the engineering stand point. Established monthly health check with high touch customer, ensure that product experience is delightful.

Dec 2014 – Jun 2017 · 2 yrs 6 mos · Pune Area, India

• Responsible for implementing the strategic vision of the products/services while staying on top of the execution. Effectively influenced, collaborated and communicated with various leaders across the products.
• Introduced advanced Agile/Lean development methodologies, improving product quality and productivity, Time To Market, Enhanced user Experience
• Transformational leadership for High performing teams.
• Delivered the product in record time, with minimal defects, for the same team was awarded with Best Engineering team in Organization.

Dec 2013 – Dec 2014 · 1 yr · Pune Area, India

• As Member of Steering Committee for Worldwide Technical Management, Responsible for worldwide quality of deliverables of eGain Professional Services and providing technical directions to the entire PS team.
• I was responsible for People management, including training, performance management, career management, etc. for PS India Team

Aug 2010 – Dec 2013 · 3 yrs 4 mos · Pune Area, India

• I was responsible to designed and implemented customizations for various eGain Product to suit requirements of demanding customer.
• I was part of team organized & accelerated code review of projects which has improved the quality of the projects and reduced technical support issues.
• Develop re-usable customizations into Professional Services standard packages.

Apr 2009 – Aug 2010 · 1 yr 4 mos · Gurgaon, India

• I was responsible to provide support & maintenance for a product "claim adjudication engine/application".
• Build batch jobs for medical reporting for external publication
• Technical mentor for associates. Identifying & facilitating their training needs.
• Presenting PMR(Project Management Review) every month for the Project Deliveries.
• Part of the Technical panel for recruitment activities for experienced and fresher’s drive.

Oct 2004 – Apr 2009 · 4 yrs 6 mos · Pune Area, India

• I was responsible to design & develop SOA based middle-ware system SOAP API's for CapitalOne.
• Also worked for CITCO (hedge fund administrator), to design/develop & deploy "Mass Transactions" module to take care stock bonuses & dividend payouts.