Oct 2023 – Present · 2 yrs 7 mos

• AI Operating Model & Applied Agent Platforms
• Owned the AI-native operating model for Amazon’s cross-border organization, defining how applied AI and agent-driven systems are designed, governed, and deployed across teams. Built and launched three internal AI platforms that eliminated thousands of manual work hours annually by turning noisy operational signals into actionable, owner-mapped workflows.
• Designed reusable infrastructure, governance, and adoption primitives (decision ownership, escalation paths, success metrics) so AI systems scaled beyond individual teams and avoided “demo-only” failure modes.
• Led and scaled a 2,700+ member AI builder community spanning PMs, engineers, and senior leaders, enabling non-ML teams to ship AI-powered solutions consistently and accelerating organization-wide adoption
• Global Cross-Border Platform
• Defined the long-term vision for Amazon’s global cross-border logistics platform, integrating forecasting, prioritization logic, and human-in-the-loop execution into a single decision system spanning speed, cost, and reliability.
• Owned end-to-end decision workflows across predictive systems and operations teams, ensuring insights translated into real actions (carrier strategy, execution tradeoffs, escalation paths).
• Drove a +39% YoY improvement in customer-visible speed across 10 destinations while scaling volume to 9MM shipments (+525%), aligning Director- and VP-level leadership across multiple global orgs.

Jan 2021 – Oct 2023 · 2 yrs 9 mos

• Owned multi-year product vision and roadmaps for AI-driven forecasting, buying, and placement systems supporting cross-border inventory. Scaled the platform from 1 to 15 countries, establishing predictive inventory transfer capabilities that drove $69M in incremental ship cost savings through improved placement accuracy and demand anticipation.
• Authored and championed the cross-border inventory regionalization strategy, using first-principles data analysis to consolidate fulfillment and placement optimization. Secured SVP-level sponsorship to deliver $12M in cost savings while covering ~80% of U.S. export volumes.
• Defined the target-state architecture and operating model for carrier invoice and payments automation across finance, operations, and transportation teams. Led cross-functional alignment to replace a fragmented 13-step manual process with an automated design, establishing the foundation for improved accuracy, cycle time, and long-term cost reduction.

Aug 2017 – Dec 2020 · 3 yrs 4 mos

• Led the conception and delivery of a B2B SaaS platform enabling Amazon Delivery Service Providers to track and manage 100K+ drivers delivering billions of packages annually. Owned product vision, roadmap, and cross-functional execution, driving a 50% improvement in on-time delivery through system-level visibility and standardized workflows.
• Designed and shipped optimization algorithms to automate resource allocation across fulfillment centers, dynamically balancing volume, facility type, region, and time-of-day constraints. This work reduced manual planning overhead and improved operational efficiency at scale, building early intuition for decision systems under uncertainty.
• Owned end-to-end driver workflow improvements across 100+ delivery stations, cutting package pickup time from 36 minutes to 18 minutes through product-led process redesign. Translated operational bottlenecks into durable system capabilities rather than one-off fixes.

Jul 2015 – Jul 2017 · 2 yrs

• Directed analytics teams to build end-to-end operational dashboards across 100+ delivery stations in North America and Europe, enabling real-time monitoring and rapid decision-making during peak events such as Black Friday.
• Founded and scaled a global Voice of User program across 100+ delivery stations, establishing a structured intake and prioritization mechanism that resolved 200+ frontline pain points in its first year. This program formalized feedback loops between operations, product, and leadership.
• Authored multi-year vision and operating strategy for Amazon’s consumables distribution centers, defining inbound network design, process flows, and operating constraints to achieve a target unit cost of $0.03 per unit. Developed end-to-end system design and operating assumptions, translating first-principles cost targets into scalable inbound supply chain execution.