Jan 2012 – May 2013 · 1 yr 4 mos

• Spearheaded multi-million dollar client engagements for a major US-based Multinational IT company, focused on delivering software solutions for their subsidiaries within the corporate legal services and compliance divisions.
• Key Achievements & Responsibilities:
• ● Executive Leadership & Scale: Successfully managed 400 IT engineers and support staff, including multiple Delivery Managers, Program Managers, and Project Managers. Oversaw the delivery of approx. 30 projects per year.
• ● Business Growth: Evidenced success in achieving significant year-on-year revenue increases, directly supporting an aggressive organizational growth strategy.
• ● Process Excellence: Institutionalized CMMi Level 5 and achieved/retained multiple ISO certifications. Institutionalized Agile/Scrum software development methodology.
• ● Client & Quality Management: Produced a significant rise in service quality, SLA performance, and cost control. Developed and tracked measurement metrics linked to financial and resource statistics. Developed critical client documentation, including Service Level Agreements (SLA's) and Statements of Work (SOW's), and business proposals.
• ● Talent Management: Maintained less than 3% staff turnover by developing high-performing teams. Assisted in sensitive HR activities, including employee recruitment, performance evaluation, salary revision, retention, and immigration services as needed.

Jun 2006 – Dec 2011 · 5 yrs 6 mos

• Led a critical offshore engagement for a Major US-based Corporate Compliance and Legal Services Provider, driving account growth and promoting the effectiveness of the onsite/offshore delivery model.
• Key Achievements & Responsibilities:
• ● Scale and Leadership: Managed 150 IT engineers deployed on multiple projects, overseeing 4 Project Managers and multiple leads. Consistently generated significant account growth.
• ● Process Authority: Served as SEPG (Software Engineering Process Group) Head to govern and enforce process excellence. Successfully institutionalized and retained CMMi Level 5 alongside ISO certifications (ISO 9001, 20000, 27001) for the organization.
• ● Operational Excellence: Institutionalized TCoE (Testing Center of Excellence) practices. Probed and generated additional revenue/new project opportunities across programs.
• ● Metric-Driven Delivery: Established rigorous Project Portfolio tracking and Reporting. Maintained weekly metrics including Project Dashboard, Schedule Metrics, Productivity & Efficiency Metrics, Quality Metrics, and Profitability Metrics for timely stakeholder reporting.
• ● Risk & Control: Expertly monitored and managed project profitability, scope, estimates, schedule, and variances. Focused on proactive risk management, timely escalation, and rigorous Change Requests management.
• ● Client Engagement: Ensured high-quality client experience and managed expectations, cultivating healthy, long-term relationships with client stakeholders.

Feb 2005 – Jun 2006 · 1 yr 4 mos

• Managed multiple projects, establishing rigorous, end-to-end delivery standards that served as a foundation for later CMMi-level compliance initiatives.
• Key Achievements & Responsibilities:
• ● SDLC Mastery & Control: Maintained comprehensive control over the entire Software Development Life Cycle. Personally prepared and reviewed key project artifacts, including Statement of Work (SOW) and requirements, ensuring formal stakeholder sign-off.
• ● Risk & Change Management: Proactively maintained detailed Project Issue and Risk Registers. Led the Change Management process, including comprehensive review and impact assessment for all change requests.
• ● Quality Assurance & Compliance: Managed Quality Assurance and compliance for all deliverables. Enforced the verification and validation process across the development and testing teams to ensure quality and on-time delivery.
• ● Metrics & Variance Management: Expertly tracked project status and performance. Generated and reviewed project metrics, actively managing variance (Schedule, Cost, and Effort) to implement timely corrective actions.
• ● Team Leadership & Mentorship: Provided leadership to development and testing teams. Managed resource lifecycle, including staffing, on-boarding, transition, and appraisals. Mentored Project Leads and facilitated targeted training needs (technology, domain, and soft skills).
• ● Stakeholder Communication: Coordinated and managed comprehensive project communication, ensuring all stakeholders remained informed and involved throughout the SDLC.

Sep 2001 – Jan 2005 · 3 yrs 4 mos · New Delhi, India

• Managed key offshore development projects, gaining significant experience in large-scale technical leadership and delivery for US based clients. Managed an offshore team of 70 IT consultants dedicated to delivery.
• Key Responsibilities & Achievements:
• ● Hands-on Technical Leadership: Served as the Technical Project Manager overseeing the complete development and implementation of a complex Electronics Parts and Maintenance Distribution System project for a Major US based Automotive Manufacturer.
• ● Core Systems Expertise: Gained deep, hands-on exposure to the functional and technical requirements of mission-critical distribution and logistics systems, laying the groundwork for subsequent roles in enterprise IT.
• ● Offshore Delivery: Successfully navigated the challenges of coordinating large-scale technical teams and deliverables in the offshore model to meet stringent international client standards.

Jun 1990 – Aug 2001 · 11 yrs 2 mos · New Delhi, India

• Established foundational technical and leadership expertise, progressing through hands-on roles as Software Developer, Team Lead, and Project Lead for complex offshore projects. This 11-year period built the essential technical and leadership foundation for subsequent executive roles.