Aug 2019 – Oct 2021 · 2 yrs 2 mos · Greater Sydney Area

• At AD PAYS we believe in the power of ideas. We are based in Sydney, but we work with clients worldwide. We thrive on making a difference to brands and helping companies make powerful audience connections.

Sep 2015 – Sep 2020 · 5 yrs · Double Bay, New South Wales, Australia

• Lead the Operations department and Sales department to work out the sales strategy for luxury prestige cars, annual sales plan, and to plan and coordinate marketing and sales
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• We are a group of motor body vehicle industry professionals with a proven successful track record in the industry, specializing in Smash Repair, Accident Replacement Vehicles, Insurance Claims Processing Services and Motor Accident Assessing Services.
• We are here to offer our experience, industry knowledge and assistance to you with the professional handling what can be a very stressful and unpleasant aftermath of a road traffic accident.

Nov 2013 – Sep 2015 · 1 yr 10 mos · Sydney area , Australia

• Responsible for getting the right products in the right quantities, to the right locations all at the right time.
• In charge of the day to day operations of the transport department.
• Efficiently managing a team of drivers and vehicles.
• Responsible for all of the dispatching, routing, and tracking of delivery vehicles.
• Dispatching complex and oversized goods to national and international destinations.
• Ensuring company compliance of all transport policies, legislation and procedures to do with tachograph and towing etc.
• Managing, monitoring and developing a team of drivers and line managers.
• Involved in strategic development and strategy making.
• Being the first point of contact for all drivers.
• Making sure that all transport fleet vehicles are properly maintained and serviced.
• Arranging for the induction and training off all new staff.
• Regularly liaising with the delivery manager to ensure a smooth running of both departments.
• Developing and nurturing customer relationships.
• Maintaining accurate administrative records.
• Giving drivers a full debrief, including tacho analysis.
• Organising vehicle checks.
• Identifying operational issues, potential problems and opportunities.
• Resolving and managing queries and complaints courteously and efficiently.
• Appraising staff performance and also taking disciplinary measures when required.
• Ensuring all site and customer objectives are achieved.
• Responsible for all H&S investigations.

May 2011 – Nov 2013 · 2 yrs 6 mos · sydney / Australia

• Oversee and supervise all duties performed by all Front Office employees.
• Coach, counsel and discipline employees when necessary, using proper documentation and proper techniques.
• Ensure that all Front Office employees complete their essential duties before their departure.
• Ensure that all Front Office employees are posted at their stations at posted time.
• Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.
• Assist with any scheduled shift problems on the night audit shifts.
• Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.
• Monitor and maintain proper Front Office operational supplies.
• Accountable for meeting and coming in under payroll and expense budgets.
• Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.
• Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance.
• Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
• Maintain cleanliness and organization of back office, front desk, and front desk closet.

May 2010 – May 2011 · 1 yr · Sydney, New South Wales, Australia

• Create and produce reports as required.
• Coordinate schedules, payroll and expenses to meet or fall below budget.
• Participates in property initiatives.
• Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards.
• Ensure that all accounting transaction and cash handling procedures are in compliance.
• Relive front office departments for breaks/lunches.
• Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals.
• Pro actively identify potential guest issues.
• Assist housekeeping in day-to-day activities.
• Recruit, hire, train and retain associates for all supervised departments.
• Develop monthly training items to foster development and cross training with other departments.
• Perform associate evaluations, provide coaching and development.
• Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.

Jan 2009 – May 2010 · 1 yr 4 mos · Brisbane Area, Australia

• As a Chief Concierge you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience & your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries
• Supervise the activities of the Concierge Team, ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout
• Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
• Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times.

Jun 2005 – Jan 2009 · 3 yrs 7 mos · United Arab Emirates

• attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight. Crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board;
• carrying out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals, drinks and stock are on board;
• welcoming passengers on board and directing them to their seats;
• informing fliers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;
• checking all seat belts and galleys are secure prior to take-off;
• making announcements on behalf of the pilot and answering questions during the flight;
• serving meals and refreshments;
• selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;
• reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;
• giving first aid where necessary;
• ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board;
• completing paperwork, including writing a flight report.

Apr 2004 – Jun 2005 · 1 yr 2 mos · United Arab Emirates

• answer calls and respond to emails
• handle customer inquiries both telephonically and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports