Feb 2023 – Feb 2026 · 3 yrs · Singapore · On-site

• Served as Regional Delivery Lead and trusted client partner for enterprise, government, and healthcare accounts across APAC — owning end-to-end managed services governance, team leadership, and executive stakeholder relationships across a 19-person distributed team spanning multiple Asian markets.
• 🔹 Grew regional PS team from 7 to 15 consultants while maintaining healthy P&L margin and budget accountability across multiple APAC countries
• 🔹 Managed SGD $4M+ government programme — delivering managed services for Synapxe (Singapore's national HealthTech agency) and AIA across regulated, mission-critical environments
• 🔹 Drove 143% platform adoption growth through disciplined ITIL-aligned service governance, structured client enablement, and proactive stakeholder engagement
• 🔹 Led stringent AWS cloud migration for a Hong Kong fintech client under HKMA compliance — managing cutover governance, cross-functional vendor teams, and post-migration hypercare
• 🔹 Supported enterprise accounts across Greater China, Taiwan, and Hong Kong — engaging local Sales teams in Mandarin to drive adoption and manage client relationships
• 🔹 Led RFP/RFQ bid responses — defining LOE, PS pricing structures, and resource scheduling for major enterprise and government contracts
• 🔹 Introduced AI-driven automation tools — reducing manual reporting effort and improving operational cycle times across the APAC delivery organisation
• 🔹 Managed customer payment timelines through structured AR follow-up — protecting revenue and maintaining cash flow across the regional portfolio
• Key skills: Managed Services Delivery · ITIL · SLA Governance · Vendor Management · P&L Management · AWS · Stakeholder Management · Team Leadership · RFP/RFQ · MS Teams · MS Project · Power BI · Jira · Salesforce · Mandarin

Aug 2022 – Feb 2023 · 6 mos · Singapore · On-site

• Managed end-to-end service delivery for a cloud-based digital platform implementation — governing SLA compliance, vendor performance, and service quality across all delivery phases for enterprise clients.
• 🔹 Owned full delivery lifecycle from requirements through go-live — ensuring on-time, within-scope, within-budget execution across all project workstreams
• 🔹 Managed third-party technology vendors — enforcing contractual SLAs, conducting performance reviews, and driving corrective actions to maintain service quality
• 🔹 Facilitated Agile delivery — running daily stand-ups, sprint planning, and delivery reviews to maintain milestone momentum
• 🔹 Produced comprehensive governance documentation — risk registers, issue logs, SLA dashboards, and milestone reports for client and senior management visibility
• 🔹 Proactively identified and mitigated delivery risks — preventing service degradation and timeline overruns through early escalation and contingency planning
• Key skills: Service Delivery · Cloud Platform Implementation · SLA Management · Vendor Governance · Agile Delivery · Risk Management · MS Teams · SharePoint

Aug 2021 – Aug 2022 · 1 yr · Singapore · Hybrid

• Led multi-workstream technology transformation programmes within a highly regulated cybersecurity and financial services environment — maintaining strict adherence to audit, risk, and compliance governance frameworks throughout.
• 🔹 Managed end-to-end delivery for government and enterprise clients — coordinating full project lifecycle from requirements gathering through platform go-live and operational handover
• 🔹 Applied hybrid Waterfall/Agile delivery governance — Waterfall for hardware procurement and infrastructure rollout; Agile sprints for software configuration and testing
• 🔹 Drove continuous improvement across PMO processes — capturing lessons learned and implementing structural improvements to reduce delivery overhead
• 🔹 Produced KPI dashboards and programme health reports — translating technical delivery status into business-focused reporting for regulated client environments
• 🔹 Managed issue triage, risk escalation, and contingency planning across all active delivery workstreams
• Key skills: Project Management · Technology Transformation · Cybersecurity · Government Accounts · ITIL · Waterfall · Agile · Risk Management · Stakeholder Communication

May 2018 – Apr 2021 · 2 yrs 11 mos · Singapore · Hybrid

• Managed APAC-wide IT service operations, strategic vendor sourcing, SLA-governed hardware logistics, and business continuity management across a large regional support operation.
• 🔹 Led RFP/RFQ processes to source new third-party vendors for APAC service operations — evaluating proposals, negotiating commercial terms and conditions, and awarding contracts
• 🔹 Managed APAC depot stock level monitoring and spare parts replenishment — maintaining optimal inventory across regional depots to ensure hardware availability and SLA fulfilment
• 🔹 Governed SLA compliance for hardware parts delivery across APAC — tracking KPIs, managing escalations, and driving corrective actions across the regional operation
• 🔹 Participated in BCP management team for APAC site testing — coordinating cross-functional teams to validate business continuity procedures and confirm operational readiness
• 🔹 Negotiated fixed-fee BPO and vendor contracts — defining commercial terms, performance KPIs, and governance frameworks across the APAC supplier base
• 🔹 Used MS Teams and MS Project for regional team collaboration, project scheduling, and milestone tracking across distributed APAC teams
• Key skills: Vendor Management · Strategic Sourcing · RFP/RFQ · SLA Governance · Depot Operations · Spare Parts Management · Business Continuity · Contract Negotiation · SAP · MS Project · MS Teams

May 2017 – Apr 2018 · 11 mos · Singapore · On-site

• Led end-to-end delivery of enterprise IT and network infrastructure projects for corporate clients — managing budgets, cross-functional teams, and senior stakeholder relationships to ensure on-time, within-scope project execution.
• 🔹 Spearheaded a multi-million dollar wireless infrastructure project across the government sector — managing a stringent delivery timeline, coordinating field teams, and securing stakeholder approval on the full deployment plan
• 🔹 Defined clear project scope and roadmap in collaboration with senior management — ensuring cost-effective execution and alignment with client objectives from inception through completion
• 🔹 Administered project budgets — tracking expenditure, managing cost controls, and ensuring financial accountability throughout the project lifecycle
• 🔹 Led and motivated cross-functional project teams — driving performance, managing conflict, and maintaining delivery momentum across all workstreams
• 🔹 Built strong client engagement — steering project activities, managing expectations, and maintaining stakeholder confidence throughout delivery
• 🔹 Identified and resolved project issues proactively — implementing timely corrective actions to prevent delays and maintain delivery quality
• Key skills: Project Management · Network Infrastructure · Government Sector · Budget Management · Stakeholder Management · Team Leadership · Wireless Deployment · Cross-Functional Coordination

Jul 2010 – May 2017 · 6 yrs 10 mos · Singapore · On-site

• Led IT infrastructure installation projects and Day 2 managed service operations across Singapore and international markets — managing end-user computing integration, hardware procurement, field engineer coordination, and overseas customer support for public sector and enterprise clients.
• 🔹 Performed end-user computing integration — configuring and integrating WiFi connectivity into enterprise laptops and desktops, conducting functional testing prior to deployment
• 🔹 Managed hardware purchasing and capex procurement via SAP — raising purchase orders, managing vendor commercial terms, and tracking capital expenditure against project budgets
• 🔹 Managed software licence procurement via SAP — coordinating licensing requirements, cost management, and compliance tracking
• 🔹 Governed Day 2 service SLA compliance — tracking hardware KPIs, managing escalations, and implementing corrective action plans for local and overseas clients
• 🔹 Coordinated field support engineers for on-site infrastructure and EUC deployment — scheduling and overseeing on-site teams across Singapore and international project sites
• 🔹 Managed accounts receivable follow-up — engaging customers at 6, 3, and 1 month intervals to ensure timely payment and protect revenue
• 🔹 Sourced and managed third-party manpower vendors for overseas delivery — handling commercial negotiation, onboarding, and performance oversight
• Key skills: IT Infrastructure · End-User Computing · Day 2 Operations · SLA Management · SAP · Hardware Procurement · Field Engineer Coordination · Spare Parts Management · Overseas Client Management · MS Teams

Sep 2005 – Jul 2010 · 4 yrs 10 mos · Singapore · On-site

• Supported mission-critical data centre operations and customer infrastructure deployments — managing BCP environment setup, documentation, and co-location service delivery for enterprise clients.
• 🔹 Prepared and established Business Continuity Planning (BCP) environments — setting up BCP infrastructure, validating connectivity, and producing structured documentation on BCP access procedures
• 🔹 Maintained accurate BCP runbooks and operational documentation — ensuring organisational readiness during disruption scenarios
• 🔹 Supported mission-critical data centre co-location operations — managing customer infrastructure deployments and monitoring system health
• 🔹 Built foundational expertise in enterprise IT infrastructure, operational resilience, and data centre service standards
• Key skills: Data Centre Operations · Business Continuity Planning · IT Infrastructure · BCP Documentation · Operational Resilience · Co-location Services