Nov 2019 – Mar 2024 · 4 yrs 4 mos

• Managed a portfolio of Fortune 500 Financial Services clients with a combined annual outsourced solutions revenue spend of $43M+. Led and managed a delivery and client services team of 20+ recruiters and support personnel, servicing several clients simultaneously on 150+ job orders weekly and 400+ active contractors.
• Prepared and delivered quarterly and annual forecasting and strategic alignment presentations to SLT (Senior Leadership Team) and ELT (Executive Leadership Team).
• Developed training programs and conducted training workshops for recruiters, focusing on coaching, sharing best practices, and fostering collaborative and engaging training environments.
• Managed the performance of recruiters based on KPIs (Key Performance Indicators), including goal creation, process execution, and accountability touchpoints, to develop recruiting skills and drive results.
• Developed and built scalable recruiting solutions, including sourcing and screening strategies, for multiple client companies to support and grow quickly as staffing needs grew.
• Built SOPs (Standard Operating Procedures) for all accounts within my portfolio, creating performance efficiencies.
• Implemented new clients, growing active associate headcount from 0 to 70+, in effect $0 to $4M+, in the first full year on multiple major accounts.
• Met and/or exceeded client needs for contingent labor, consulting, and managed services within agreed upon SLAs (Service-Level Agreement).
• Built partnerships and fostered relationships with MSP contacts and key client stakeholders to enable effective delivery and execution of SLAs.
• Ensured compliance standards were adhered to, championing excellence across the vertical.
• Conducted client account specific QBRs (Quarterly Business Reviews), both internally and externally, to review account performance, identify areas of opportunity for improvement, and provide solutions.

May 2019 – Nov 2019 · 6 mos

Dec 2017 – Apr 2019 · 1 yr 4 mos · Jacksonville, Florida Area · Hybrid

• Developed and grew assigned client base by marketing services for permanent placement solutions.
• Marketed to clients via telephone as well as conducted in-person meetings with C-level executives and key decision makers.
• Participated in local trade associations and networking events to solidify Robert Half Technology’s presence in the local business community.
• Interviewed prospective IT candidates via phone/in person to assess skill set, work history, and negotiate salary requirements.
• Developed and maintained a strong pipeline of qualified IT talent to submit to current and future client base.
• Top 2 performer in NE Florida and Top 30% performer nationally in 2018

Mar 2017 – Dec 2017 · 9 mos · Jacksonville, Florida Area · Hybrid

Dec 2015 – Feb 2017 · 1 yr 2 mos · Jacksonville Beach, Florida, United States · On-site

• Previously a part of PPR Talent Management Group, Hueman was established by a core leadership team who saw an opportunity to expand their cultural-focused recruiting models. For two decades, this core team worked together, creating a company that recruits, hires and manages quality individuals for quality positions.
• Sourced, screened, and identified qualified candidates for job openings. Established relationships and gathered staffing requirements from department managers.
• Recruiter for a variety of skillsets including Sales Professionals, Mechanical Technicians, Managers, and Healthcare (including RN, LPN, SLP, CNA, Surgical Techs, and Lead Nurses).
• Conducted market research to identify areas of opportunities to identify prospective candidates.

Nov 2012 – Dec 2015 · 3 yrs 1 mo · Jacksonville, Florida Area · On-site

• Developed skills through 3 different levels of management (trainee, assistant, & branch) including hiring, training, and developing employees at multiple locations in the city. Oversaw the day to day operations of the branch, including consultative sales training and development of new employees, marketing, building and maintaining relationships, fleet planning, and effective time management.
• Successes:
• Number One in Sales in Northeast Florida for several months as a trainee
• Number One Assistant Manager in Northeast Florida for multiple months
• Number One Branch Manager in fiscal year 2015 (40% operating profit growth and 12% fleet growth, two assistants promoted and highest 12 month customer service score in the area)

Nov 2005 – Oct 2012 · 6 yrs 11 mos · Tallahassee, Florida Area · On-site