Jan 2021 – Present · 5 yrs 5 mos · Remote · Remote

• As an independent consultant, I am helping global companies to build great product in their early to growth journey.
• Silicon Tech Solutions: Conducting PMF study & created GTM for US based educational event venture
• Raaho: Doubled the supply onboarding and supply retention by 60% using supply onboarding product and process setup

Jan 2021 – Jan 2022 · 1 yr

• Led Experience charter for both Demand and Supply.
• Led Support ecosystem offering technology products to 1000+ inhouse team
• Led Product marketing management leveraging communication and UX
• Transformed supply onboarding and user journey, Increased support automation to 40% with IVR, FAQs, and Chatbots to cut order costs by 22.2%, and raised Partner NPS from -52% to +8%.
• Introduced Outbound calls from Inbound system reducing peak load and improving answer rates.
• Reduced launch TAT by 95% for new city & categories (including international) for scalability enablements.
• Enabled tools like Zingtree to improve agent reducing repeat calls and TAT.
• Beta tested and finetuned voicebots with 3rd party vendors.
• Improved uptime to 99.5% with transformed calling infrastructure.

Jan 2019 – Jan 2021 · 2 yrs · Bengaluru, Karnataka, India

• upGrading upGrad!!
• Launched 7 new IP products and overhauled 4 IP products for upGrad ecosystem. Responsible for customer research, product roadmap, stakeholder alignments, user experience, and go-to-market strategy. Spearheaded a team of product managers, engineers, data scientists, and designers to launch innovative products.
• New Products:
• + Partner Payment: Partner payment for all of our stakeholders (Supply-side) to increase efficiency and speed by multifold.
• + Ekakshara: Internal transcription tools for English videos with average 96% accuracy and saving upto USD 900k per annum.
• + Question Bank: Inhouse question bank with 10000+ unique relevant questions library.
• + Test Platform: In-house test platform (SCQ, MCQ, Numeric & Coding Questions) built for internal and external users opening up a new revenue source along with rich data collection capabilities.
• + Revitalized the inhouse LMS by making it degree ready through Semester system, Credits and personalisations which is scalable for 100,000's of users.
• + Inducted Multiple plagiarism checkers (Code, Web, P2P) for different use cases.
• + Devised a CMS to speed up program launch by 95%.
• + Launced platform for recuriters to hire from upGrad significantly increasing the outcome of learners.
• + Improved operation team's efficiency by 119% by innovative process improvements and self serve models.

Jan 2019 – Jan 2019 · 0 mo · Mumbai Metropolitan Region

• GoComet provides Logistic Resource Management (LRM) solution for all your international logistics needs. Devised the product vision and strategy for the product suite, development, digital marketing, and presenting to fortune 500 customers & Investors.
• + Devised a new customized product offering for enhanced saving using collaborative optimization and expressive bidding in procurement and logistics.
• + Envisioned and designed Sailing schedule, added many modes in Quote Management to increase up-selling and engagement.
• + Established and demonstrated a new Pre-sales channel to increase acquisitions by 8x for enterprises and partnership to enable new mode for acquisitions.
• + Increased the coverage of Sea freight benchmarking and introduced Air freight benchmarking.
• + Designed RFQ for Breakbulk and Bulk shipment.

Jan 2017 – Jan 2019 · 2 yrs · Bengaluru

• Responsible for Product Development related to Pricing and Personalization for US Based Fashion Technology eComm company valued above $1B.
• 1. Designed and Developed Dynamic Pricing for multiple Technology Tenants (B2B).
• 2. Dynamic Pricing (B2C): Ideated, designed consolidated dynamic pricing for multiple B2C tenants.
• 3. Dynamic Pricing: Launched 3 version of pricing to predict subscription revenue effectively.
• 4. Dynamic Pricing: Responsible for feature development to auto balance revenue and profit using book value controlling effects of Discounts and offers.
• 5. Elevated Coverage of Size Advisor (Recommendation).
• 6. Inducted new types of discounts to understand customer behavior.
• 7. Product Recommendation: Inducted new recommendations to up-sell and cross-sell.
• 8. Product Recommendation: Product Development for campaigning to improve interaction, retention, and acquisition using available and new recommendations.

Feb 2015 – Jun 2017 · 2 yrs 4 mos

• Enabling Quality Education using personalization.

Jan 2015 – Jan 2017 · 2 yrs · Bengaluru Area, India

• RF Software R&D team at Nationa Instruments, Bangalore
• Project 1: New measurement development and Testing of the algorithm for different Cellular standards.
• Development and testing of Algorithm for performing RF measurements including CDA, SlotPhase, SlotPower etc.
• I have worked on new measurement development for multiple standards like CDMA, LTE, WCDMA, TDSCDMA, EVDO etc.
• Project 2: Current Measurement Updated for Downlink testing Development and Testing for ModAcc Measurement in LTE standard.
• I have worked on API development of Downlink ModAcc Measurement for LTE standard. It is first Downlink Measurement support in NI-RFmx.

Jan 2015 – Jun 2015 · 5 mos · Greater Bengaluru Area

• Conceptualized, formulated, designed and developed Compressive sensing mechanism to save critical resources for all type IoT devices by 8-12 times with just 5-10% lossy sensing.
• This work was later PATENTED by Intel.
• Developed 3D motion tracking using sensors using IoT devices.

May 2014 – Jul 2014 · 2 mos · Greater Hyderabad Area

• Designed and Developed a real-time scheduler for the specific use of heavy satellite image processing at the National remote sensing Centre (ISRO), Hyderabad.

Aug 2013 – Dec 2014 · 1 yr 4 mos

• Assisted Faculties in developing a new evaluation process for Students and quality of education by each professor.
• Assisted faculties in coursework development and teaching.