Mazher H. Syed

Chief Operating Officer

Hyderabad, Telangana, India35 yrs 7 mos experience
Highly Stable

Key Highlights

  • Over 37 years in Travel and Tourism industry.
  • Expert in talent development and mentoring.
  • Published over 40 articles and 200 quotations.
Stackforce AI infers this person is a seasoned professional in Travel and Tourism with a strong focus on operations and talent management.

Contact

Skills

Core Skills

Business DevelopmentTalent ManagementOperations ManagementCustomer ServiceTeam Management

Other Skills

Talent searchHiringPersonality DevelopmentGroomingSetting up processesImplementationCRMCustomer Response ImprovementRefund Claims ManagementProcess ImplementationMarket Confidence BuildingAttrition ManagementService Level EnhancementBest Practices ImplementationInter-Departmental Synergies

About

My doorway into the real world of work-experience opened into a classroom. A blackboard, a piece of chalk, a duster and a room-full of innocent faces greeted me – their new “Little Teacher”. After 4 years of passionate teaching, I carried that passion into the semi-glamorous world of Travel, Tourism and Aviation industry to yet again hold an unsure hand, an adult hand this time, to correct an error and to pat on the back to see people grow. I spent 37 years in this industry with a short stint in Airlines Sales. My specialization was in transforming company profiles from consolidation and retail travel management to corporate travel management. Managing this evolution required championing critical growth hacks like leading process-reengineering and change management, resource planning, and my personal favourite - people management. My journey started with developing human talent and this always remained my core passion. This kept me closely involved in setting up HR processes, and in mentoring people for leadership roles. In March 2016, I retired as the COO of a Canadian franchised travel management company in India to follow the voice of my heart. It was time to broaden my spectrum beyond my team and share my learning with a larger audience. Today, I offer counselling through one to one personal sessions and offline workshops for students, working professionals and corporations. Some of my most loved topics are related to improving communication skills, enhancing employability skills, evaluating talent, setting goals and tracking progress. Since I had very limited time during my career to indulge in my hobby that was always close to my heart – Writing – I have taken to it now like fish takes to water. It has made my retirement extremely fulfilling. So far more than 40 Articles and above 200 Quotations written by me have been published and posted here on LinkedIn. While I am enjoying my passion to write, I am available for all those who have something on their mind that’s bothering them or find themselves in a dilemma about taking a decision, and wish to connect with someone who can listen and converse with them, help them make up their mind, or just make them feel better…I’m just a shout away! Drop a comment on my posts that you wish to connect with me or text me via DM, failing which please send me an email if you wish to consult me on something other than crypto: mazher.virtuous@outlook.com So, connect with me to smile and spread the smile...

Experience

35 yrs 7 mos
Total Experience
5 yrs 1 mo
Average Tenure
--
Current Experience

Self employed

E-Mentor | Writer | Consultant

Apr 2016Present · 10 yrs 1 mo · India

Uniglobe sameera travel

Chief Operating Officer

Feb 2012Mar 2016 · 4 yrs 1 mo · Secunderabad

  • Talent search, Hiring, Personality Development & Grooming, Setting up processes and implementation, Business Development and CRM.
Talent searchHiringPersonality DevelopmentGroomingSetting up processesImplementation+3

Spencer's travel services limited

Regional Manager - AP - Kingfisher Airlines

Apr 2009Nov 2011 · 2 yrs 7 mos · Hyderabad Area, India

  • Challenges
  • ▪ Improve Response Time to Customers
  • ▪ Clear backlog of refund claims
  • ▪ Set effective processes in place
  • ▪ Gain Market’s confidence in Products
  • Achievements
  • ▪ KPIs set for staff to self-assess performance
  • ▪ Refunds backlog cleared in first 6 months.
  • ▪ Implemented proven Best Practices.
  • ▪ Created 24/7 local Service Support.
Customer Response ImprovementRefund Claims ManagementProcess ImplementationMarket Confidence BuildingOperations ManagementCustomer Service

Kuoni business travel

Business Head

Jun 2007Feb 2009 · 1 yr 8 mos · Hyderabad Area, India

  • Challenges
  • ▪ Arrest attrition
  • ▪ Enhance service levels
  • ▪ Implement best practices
  • ▪ Create Inter-Departmental synergies
  • Achievements
  • ▪ Hired staff with “Need” and groomed
  • ▪ Evolved smart work habits to motivate Team
  • ▪ Regained lost confidence of clients
  • ▪ Stabilized complete branch operations
Attrition ManagementService Level EnhancementBest Practices ImplementationInter-Departmental SynergiesOperations ManagementTeam Management

Pl worldways limited

Branch Manager

Oct 1999Jun 2007 · 7 yrs 8 mos · Hyderabad Area, India

  • Challenges
  • ▪ Change Business Profile of the Branch
  • ▪ Create visibility in Corporate World
  • ▪ Build Brand Identity on service levels
  • ▪ Set Financial Processes & Compliances
  • Achievements
  • ▪ Transformed from Consolidation to Retail
  • ▪ Big Wins: ADP, Google, Mentor, Infor, LVP
  • ▪ Services acknowledged by Competitors
  • ▪ Stopped internal bleeding in Finance
Business Profile ChangeCorporate Visibility CreationBrand Identity BuildingFinancial Process SettingBusiness DevelopmentOperations Management

International travel house ltd, associate company - itc ltd.

Branch Manager

Nov 1988Aug 1999 · 10 yrs 9 mos · Hyderabad Area, India

Sherif travel & cargo service pvt. ltd.

Sales Manager

Jan 1983May 1988 · 5 yrs 4 mos · Guntur Area, India

Star travels

Counter Assistant

Jun 1979Dec 1982 · 3 yrs 6 mos · Chennai Area, India

St. stanislaus english medium school

Teacher

Jun 1975Apr 1979 · 3 yrs 10 mos · Guntur, Andhra Pradesh, India

Education

Andhra Christian College

Under-graduation

Hindu College

Graduation in Commerce

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