Md Arif Reza

Operations Associate

Bengaluru, Karnataka, India9 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in data-driven operations and reporting.
Skilled in SQL and Advanced Excel for analysis.
Passionate about process optimization and automation.

Stackforce AI infers this person is a Backend Operations Specialist with a focus on data analysis in a SaaS environment.

Contact

Skills

Core Skills

Data AnalysisBusiness OperationsCustomer SupportTechnical Support

Other Skills

Operation analysisReportingProcess OptimizationWorkflow ImprovementSQLAdvanced ExcelDashboardingZabbixCustomer Relationship Management (CRM)Network EngineeringLinuxDashboarding & KPI TrackingData Integrity & GovernanceExcel AdvancedPower Query

About

Backend Operations at GoKhana specializing in data-driven operations, reporting, and process optimization. I work at the intersection of operations and analytics, ensuring accurate data flow, compliance, and efficient execution across onboarding and backend workflows. Skilled in Advanced Excel, SQL-based analysis, dashboarding, and KPI reporting, I focus on improving operational efficiency, data integrity, and scalability. I’m driven to grow into Operations Analyst / Business Operations roles where data, automation, and structured problem-solving create measurable business impact.

Experience

Gokhana

Backend operations

Jan 2026 – Present · 3 mos · Bengaluru, Karnataka, India · On-site

Backend Operations engineer at GoKhana with hands-on experience in onboarding coordination, documentation management, and backend operational execution. Actively involved in executing, monitoring, and improving operational workflows, ensuring high standards of data integrity, process compliance, and cross-functional coordination.
Experienced in managing and analyzing large datasets using MS Excel (VLOOKUP/XLOOKUP, Pivot Tables, Power Query, data validation) and internal CRM/operations systems to track onboarding metrics, monitor operational KPIs, and maintain accurate, audit-ready records. Exposure to SQL-based data querying for extracting operational insights and supporting dashboard and report generation to enable data-driven decision-making.
Strong in operational reporting, data analysis, workflow optimization, and process improvement, with a detail-oriented and analytical mindset. Passionate about leveraging data, automation, and technology to streamline operations, enhance efficiency, and support scalable business growth.

Operation analysisBusiness OperationsData AnalysisReportingProcess OptimizationWorkflow Improvement+3

Ishan technologies

2 roles

L1 support executive

Feb 2025 – Aug 2025 · 6 mos · Coimbatore, Tamil Nadu, India · On-site

Provided first level technical support to clients, resolving issues promptly and efficiently.
Collaborated with cross-functional teams to ensure seamless communication and problem resolution.
Implemented innovative solutions to improve customer satisfaction and streamline processes.

ZabbixCustomer Relationship Management (CRM)Customer Support

L1 technical support

Feb 2025 – Jul 2025 · 5 mos · Coimbatore, Tamil Nadu, India · On-site

L1 Technical Support Executive
Delivered first-level support for network-related issues, ensuring quick troubleshooting and resolution.
Monitored systems, handled incident management, and maintained SLA compliance for seamless operations.
Assisted in software implementation, configuration, and project rollouts to support business requirements.
Collaborated with cross-functional teams and vendors to resolve escalated technical issues efficiently.
Documented and tracked recurring issues to improve troubleshooting processes and enhance service quality.

Network EngineeringLinuxTechnical Support