Md Khubeb — Operations Associate
Results-driven Customer Experience leader with a strong track record of driving operational efficiency, elevating service quality, and improving performance across high-impact customer segments. Currently serving as a Team Lead at Zomato, I specialize in managing large-scale support operations, optimizing key performance metrics, and building high-performing teams in fast-paced environments. My experience spans performance strategy, process optimization, and data-led decision-making, where I’ve consistently delivered measurable improvements in productivity, customer satisfaction, and operational effectiveness. I’m particularly passionate about designing scalable workflows, enhancing agent performance, and aligning customer experience initiatives with broader business goals. Known for combining analytical thinking with a people-first approach, I focus on creating structured, insight-driven solutions while fostering an engaging and accountable team culture. I’m always eager to collaborate, learn, and contribute to initiatives that improve both customer outcomes and business performance.
Stackforce AI infers this person is a Customer Experience and Operations Management expert in the Food Delivery industry.
Location: Delhi, India
Experience: 5 yrs 1 mo
Skills
- Operations Management
- People Management
- Customer Service
- Operational Excellence
- Marketing Strategy
- Sales
- Business Development
- Event Management
- Team Leadership
- Music Production
Career Highlights
- Proven track record in customer experience leadership.
- Expert in operational efficiency and performance management.
- Passionate about team building and scalable workflows.
Work Experience
Zomato
Team Lead (1 yr 5 mos)
Associate (9 mos)
Quickads
Marketing Intern : Founder's Office (1 mo)
MERADOC
Business Development Team (2 mos)
Blitz - The Western Dance Society of SSCBS
Advisory Committee Member (1 mo)
Core committee member (1 yr)
Organising committee member (1 yr)
Dhwani SSCBS
Advisory Committee Member (1 mo)
Core committee member (1 yr)
Organising committee member (1 yr)
Picxele™
Marketing Intern (1 yr 1 mo)
Shaheed Sukhdev College Of Business Studies
Marketing Student (1 yr 11 mos)
Education
Bachelor of Management Studies at Shaheed Sukhdev College Of Business Studies
Secondary education at Lovely Public Sr.Sec. School