Md Khubeb

Operations Associate

Delhi, India5 yrs 1 mo experience
Most Likely To Switch

Key Highlights

  • Proven track record in customer experience leadership.
  • Expert in operational efficiency and performance management.
  • Passionate about team building and scalable workflows.
Stackforce AI infers this person is a Customer Experience and Operations Management expert in the Food Delivery industry.

Contact

Skills

Core Skills

Operations ManagementPeople ManagementCustomer ServiceOperational ExcellenceMarketing StrategySalesBusiness DevelopmentEvent ManagementTeam LeadershipMusic Production

Other Skills

Microsoft ExcelEmployee TrainingCanvaProcess OptimizationProblem SolvingConflict ResolutionDispute ResolutionTrainingVideographyVideo EditingGraphic DesignQuality AuditingSocial Media MarketingInterpersonal SkillsDirect Sales

About

Results-driven Customer Experience leader with a strong track record of driving operational efficiency, elevating service quality, and improving performance across high-impact customer segments. Currently serving as a Team Lead at Zomato, I specialize in managing large-scale support operations, optimizing key performance metrics, and building high-performing teams in fast-paced environments. My experience spans performance strategy, process optimization, and data-led decision-making, where I’ve consistently delivered measurable improvements in productivity, customer satisfaction, and operational effectiveness. I’m particularly passionate about designing scalable workflows, enhancing agent performance, and aligning customer experience initiatives with broader business goals. Known for combining analytical thinking with a people-first approach, I focus on creating structured, insight-driven solutions while fostering an engaging and accountable team culture. I’m always eager to collaborate, learn, and contribute to initiatives that improve both customer outcomes and business performance.

Experience

5 yrs 1 mo
Total Experience
1 yr 4 mos
Average Tenure
2 yrs 2 mos
Current Experience

Zomato

2 roles

Team Lead

Promoted

Jan 2025Present · 1 yr 5 mos · Gurugram, Haryana, India · On-site

  • Led operations across 12+ Queues, High Order Value and High Net Margin segments, ensuring seamless service delivery and prioritization.
  • Managed large-scale team performance, real-time floor support, and escalations while strengthening compliance and operational discipline.
  • Drove process and workflow optimizations by refining ticketing logic, queue structures, and performance frameworks to enhance productivity and resolution quality.
  • Contributed to hiring, onboarding, training initiatives, and employee engagement programs, including creation of learning content to support large-scale capability building.
People ManagementMicrosoft ExcelOperations ManagementEmployee TrainingCanva

Associate

Apr 2024Jan 2025 · 9 mos · Gurugram, Haryana, India · On-site

  • Results-driven customer experience professional specializing in high-value order management, operational excellence, and service quality improvement within fast-paced environments.
  • Managed chat and voice support for High Order Value and priority queues, ensuring seamless resolution and premium customer experience.
  • Recognized as “Best Associate of the Quarter” among ~1,200 associates for consistent performance and customer impact.
  • Played a key role in scaling Unreasonable Hospitality initiatives, driving enhanced service moments and supporting ~60 orders per day per team.
  • Led Quality Control interventions for the HOV desk, delivering measurable improvements through targeted feedback loops and compliance tracking.
  • Spearheaded employee engagement initiatives, coordinating, producing, and publishing internal content to strengthen team culture and participation.
Customer ServiceProblem SolvingConflict ResolutionDispute ResolutionTrainingVideography+4

Quickads

Marketing Intern : Founder's Office

Oct 2023Nov 2023 · 1 mo · Delhi · Remote

  • As a Marketing Intern i participated in the marketing strategy and social media planning for the brand.
  • i worked closely with CEO and gained first hand knowledge od startup culture and how does an AI SaaS startup works in real life.
  • Conducted testing and demo of the website and helped in improving the website for it's new version launch
  • Reporting to the CEO and any person designated by the company
  • Strategising and developing marketing and advertising strategies for online and offline promotions
  • Handling and Maintaining social media handles of the company including Instagram, Facebook, LinkedIn and TikTok
Social Media Marketing

Meradoc

Business Development Team

Jun 2022Aug 2022 · 2 mos · New Delhi, Delhi, India · On-site

  • As a Marketing intern at MERADOC Healthtech Ltd., I worked with the Business Development department for initializing various presales and marketing operations to acquire a wider consumer base in the B2B segment of the business. My position in the team included performance of various tasks ranging from corporate business research and business operation analysis of potential corporate partners to one-on-one interaction with prospective clients to facilitate corporate service demonstrations.
  • The major goals accomplished during the internship include:
  • Corporate Detailing and Suspect Analysis which included in depth research and analysis of prospect corporates with the help of Industrial analysis, Demographical analysis, Company analysis and Social Media analysis.
  • Suspect identification and Leads Generation which required analysis and of Corporate Details and suspect data and facilitating the initial conversion process like preparing corporate service decks and mailers.
  • Pre-sales Calling and follow ups which included connecting with the leads generated based on corporate analysis and carrying out follow up operations to convert potential leads.
  • One-on-one interaction and communication with corporates to carry out corporate service demonstration and meetings.
  • Managing the sales funnel and analyzing weekly lead generation trends and back-end connectivity with clients for problem redressal.
  • The project helped me gain hands-on experience in the whole pipeline of processes being followed in a company, especially the engagement processes undertaken by Healthtech companies. Multiple interactions with knowledgeable professionals at MERADOC Healthtech Ltd. have enabled me to gain a multi-fold insight about the customer handling, engagement, and delivery processes in the industry.
Microsoft OfficeSalesBrand AwarenessCustomer EngagementMarketing StrategyCorporate Sales+12

Blitz - the western dance society of sscbs

3 roles

Advisory Committee Member

Promoted

Apr 2022May 2022 · 1 mo

  • Represented the team as a part of the Advisory Committee. Lead and assisted several high involvement and leadership requiring projects for the team including hiring of new members and regulating workshops.
Social MediaMusic EditingTeam LeadershipVideo EditingAnalytical SkillsCommunication+8

Core committee member

Apr 2021Apr 2022 · 1 yr

  • Represented the Western Dance Society of Shaheed Sukhdev College of Business Studies at numerous stage events and competitions.
  • Lead various team projects and assisted in choreography of the annual production.
Social MediaTeam LeadershipLeadershipEvent ManagementEvent PlanningMusic

Organising committee member

Apr 2020Apr 2021 · 1 yr

  • Joined as a fresher in the team. Assisted and represented the team at various events and occasions.
Social MediaTeam LeadershipLeadershipEvent ManagementEvent PlanningMusic

Dhwani sscbs

3 roles

Advisory Committee Member

Apr 2022May 2022 · 1 mo · New Delhi, Delhi, India

  • Represented the team band at various groups and solo competitions. Lead and assisted various original compositions and other projects. Assisted in organising the annual music event and lead various practices while managing other team members including hiring new team members.
Social MediaTeam LeadershipLeadershipEvent ManagementEvent PlanningMusic

Core committee member

Promoted

Apr 2021Apr 2022 · 1 yr · New Delhi, Delhi, India

  • Been a part of the core committee and lead various practices, events and meetings.
Social MediaMusic EditingBeatboxingTeam LeadershipVideo EditingInterpersonal Skills+13

Organising committee member

Apr 2020Apr 2021 · 1 yr · New Delhi, Delhi, India

  • Represented the organising committee at various stage performances, practices and competitions.
Social MediaTeam LeadershipLeadershipEvent ManagementEvent PlanningMusic

Picxele™

Marketing Intern

Mar 2022Apr 2023 · 1 yr 1 mo · India

  • Initiating sales, social media marketing, email marketing, converting regular sales for applications and other
  • products
SalesInterpersonal SkillsDirect SalesNetwork MarketingPersonal SellingMarketing+2

Shaheed sukhdev college of business studies

Marketing Student

Apr 2021Mar 2023 · 1 yr 11 mos · New Delhi, Delhi, India · On-site

  • Completed my bachelor's degree from esteemed Shaheed Sukhdev College of Business Studies - University of Delhiwith a Marketing specialisation. Learn a lot of new concepts like - Brand Management, Advertising Management, Consumer Behaviour, Retail Marketinf, Operations Management, Human Resource Management, Statistics, Economics and International Marketing. Received knowledge of some technical concepts and softwares like IBM - SPSS, MS-Excel and MySql. Throughout my graduation I enabled myself to engage in almost all of the extra curricular activities like event performances, event planning and organising, participating in competitions, representing college in various competitions and events. Got the priviledge to represent my college in places like - Hard Rock Cafe (Chandigarh) and Moodi (IIT Bombay). Got a lot of experience working with a team both as a leader and a teammate. It tought me the art of team building, and communication.
Microsoft OfficeSocial MediaSalesBrand AwarenessBeatboxingConsumer Behavior+30

Education

Shaheed Sukhdev College Of Business Studies

Bachelor of Management Studies — Marketing

Apr 2021May 2023

Lovely Public Sr.Sec. School

Secondary education — Commerce

Mar 2008Mar 2020

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